Technology Support Services

Technology Support Services (TSS) provides core technology solutions for both academic and business needs. 

TSS is focused on designing and engineering solutions that will continue to move the District towards an environment that caters to educational needs. This focus includes providing excellent customer service while maintaining systems, performing upgrades and integrating appropriate new technologies. This provides an experience in the classroom that will allow for the exchange of ideas and thoughts for today's digital learner.

TSS consists of six teams: Help Desk, End User Support, System Services, Network Services, Telecom Services, and Fire/Security Services. These teams are responsible for the design, implementation, maintenance and support of the desktops, printers, interactive whiteboards projectors, data center servers and storage, and both wired and wireless networks connecting 72 schools and support facilities. Every phone call, email, web page, data file and video security feed traverses our network infrastructure.


Help Desk
  • Real-time phone support
  • Work order entry and escalation
  • Employee account creation & modification
  • Facilitate Laptop, iPad, and Tablet Repairs
  • Voice Mail Password Resets
  • Google Account Creation
 
 
 
End User Support
  • Hardware Approval
  • Software Approval
  • Computers, Laptops, Tablets
  • Printers
  • ​Interactive White Boards
  • Data Projectors
  • Training of Software and Hardware
  • Campus Technology Planning
System Services
  • User accounts
  • e-mail (Microsoft Outlook)
  • increases email storage
  • Content Filter
  • Server and Storage
  • User home directory
  • Secure and Non-secure network drive
  • Application Support 
 
Network Services
  • Internet Service
  • Network Devices (Routers and Switches)
  • WiFI (Access Points)
  • Content Filter (Websites)
  • ​IP Telephony
Telecom Services
  • ​Intercom Systems
  • Public Address
  • Traditional Phone Systems
  • Television Coaxial
  • Cable Repair
 
 
 
 
Fire and Security
  • Fire Alarm Systems
  • Security System
  • Surveillance System​​​​​