For 24/7/365 support for any technology product or service, visit, or contact the ITS Service Desk at and 216.368.HELP (4357).

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[Planned Outage] PeopleSoft Financials: 4 to 8 a.m. Jan. 10, 2015 EST

posted Jan 9, 2015, 7:39 AM by Tyler Hoffman

PoepleSoft Financials ( will be unavailable from 4 to 8 a.m. on Saturday, Jan. 10 while scheduled maintenance is performed.

Adobe Connect to be upgraded Dec. 26 - 27

posted Dec 27, 2014, 7:26 AM by Tyler Hoffman

Information Technology Services (ITS) will upgrade Adobe Connect ( to version 9.3 on Friday, Dec. 26, between noon and 3 p.m., and on Saturday, Dec. 27 between 9 a.m. and noon. Adobe Connect will be unavailable to users during these periods. This maintenance replaces work that was scheduled to occur on Monday, Dec. 22.

This upgrade will ensure the ongoing reliability of this important service, as well as introduce new features and interface enhancements. Users will notice a new “Film Strip Mode” for video conferencing, which positions one main video (e.g., the video of the speaker) above the other videos in the conference. The upgrade improves screen sharing by allowing the presenter to preview windows and applications before sharing them.

To learn more about Adobe Connect at Case Western Reserve, navigate For helpful training videos, navigate to and type “Adobe Connect” into the search field. Anytime assistance is available by contacting the ITS Service Desk at 216.368.HELP (4357) or

[Planned Maintenance] Blackboard Learn to be upgraded Jan. 2 - 3

posted Dec 23, 2014, 4:48 AM by Tyler Hoffman   [ updated Dec 23, 2014, 4:49 AM ]

Information Technology Services (ITS) will upgrade Blackboard Learn between 5:30 p.m. on Jan. 2 and 5:30 a.m. on Jan. 3. Students, faculty and staff members will be unable to access the platform while the maintenance is performed.

This upgrade will ensure the ongoing reliability of Blackboard Learn, as well as introduce new features and modifications, such as:
  • Student Preview Mode: Instructors may view their course site from a student’s perspective.
  • Anonymous and delegated grading: Instructors may grade an assignment without seeing the name of the student who submitted it. Instructors also may delegate grading to specific users, such as Teaching Assistants.
  • Improvements to My Grades: The My Grades tool features a more modern user interface. If an instructor adds feedback to a graded assignment, the student may review it by selecting “View Feedback.”
  • Improvements to Assignments: Cosmetic and functional updates simplify the process of creating an assignment.
  • SafeAssign Integration: In addition to the existing features of the Assignments tool, such as Inline Grading, instructors may use SafeAssign to evaluate for plagiarism.
To learn more about these enhancements, visit For anytime assistance with Blackboard Learn, contact the ITS Service Desk at 216.368.HELP (4357) or

PLANNED OUTAGE: Parchment Transcript Services. 2 to 5 a.m. Saturday, Dec 6

posted Dec 3, 2014, 2:48 PM by Nathan Krichbaum

Parchment Transcript processing services, the platform used by students to order transcripts, will be unavailable to users from 2 to 5 a.m. on Saturday, Dec 6. This planned, temporary outage will allow Information Technology Services to conduct scheduled maintenance.

For 24/7/365 support for any technology product or service, visit, or contact the ITS Service Desk at and 216.368.HELP (4357).

Action required for voicemail users this Winter Break

posted Nov 25, 2014, 12:56 PM by Nathan Krichbaum

The university’s telephone infrastructure and voicemail system will be upgraded during Winter Break. Case Western Reserve is moving to an all-new voicemail system; therefore voicemail users will need to take action.

Before the upgrade
When you receive a voicemail message today, the system archives a copy internally and emails you a copy. After the upgrade, you will have access to the copy in your email but not the archived copy.

Prior to the upgrade, you have the option to retrieve messages that are archived in the current voicemail system. Consult this step-by-step guide for instructions »

After the upgrade
Your voicemail PIN and prerecorded greeting cannot be transferred to the new system. After the upgrade, you will be prompted to choose a PIN and record a greeting.

More information
Information Technology Services (ITS) will hold informal information sessions about the upgrade in locations across campus. Watch The Daily to learn when a information session will be held near you, or find ITS representatives in the Tinkham Veale University Center atrium between noon and 2 p.m. on Tuesday, Dec. 9.

This upgrade is phase 1 of a multi-phase initiative called Unified Communications, which will integrate multiple communication systems on campus, such as voice, email and videoconferencing. To find more information, including helpful training resources, visit
Periodic updates regarding the Unified Communications initiative will be distributed through CWRU email, The Daily and ITS’ social media accounts (e.g., Facebook and Twitter).

Material Design for Google Apps

posted Nov 18, 2014, 1:52 PM by Nathan Krichbaum

Google recently refreshed their popular Android apps for Drive, Gmail, Calendar and Docs to follow their material design principles. Material design is a new visual language that is eventually going to be consistent across Google Apps, regardless of the device. At Case Western Reserve, this means that the experience of using Web and mobile Google Apps will feel consistent and be predictable.

Material design makes use of:
  • Bold, intentional graphics
  • Intuitive and natural surfaces
  • Animations that create responsive interactions
To see examples of material design, navigate to, or and login using your CWRU network ID and password.

Google aims to apply material design to its apps within the coming months. Read their complete statement and view examples.

CWRU project managers: Earn professional development units for free with

posted Nov 18, 2014, 9:35 AM by Anthony Ghazoul   [ updated Nov 18, 2014, 9:37 AM ]

Case Western Reserve University’s partnership with now allows you to earn professional development units (PDUs). recently became a registered education provider for the Project Management Institute (PMI) and features more than 50 certified courses on project management, leadership and more. 

To begin taking courses, navigate to and click “Log in” in the top right corner. Enter, if prompted, and sign-in using your CWRU network ID and password. Learn more about certified courses for project managers.

MATLAB R2014b is now available on the Software Center

posted Nov 18, 2014, 9:29 AM by Anthony Ghazoul

MATLAB R2014b is available as a free download on the Software Center to faculty and staff members using Windows, Macintosh (including OS X 10.10 Yosemite) or Linux machines. It is distributed as a shared-use license that is controlled by a license manager.

For undergraduate, graduate and professional students, MATLAB R2014b TAH is available on the Software Center. The software is compatible with Windows, Macintosh (including OS X 10.10 Yosemite) and Linux machines, and it does not require a network connection to a license server.

MATLAB is a high-level language and interactive environment for numerical computation, visualization, and programming. Using MATLAB, you can analyze data, develop algorithms, and create models and applications.

Symantec Endpoint Protection Version 12.1.5 is now available on the Software Center

posted Nov 18, 2014, 9:02 AM by Anthony Ghazoul

Symantec Endpoint Protection version 12.1.5 is available as a free download on the Software Center for Case Western Reserve students, faculty and staff using Windows, Macintosh and Linux computers. This latest version is compatible with Windows 8.1 and Mac OS X 10.10 Yosemite. 

Per the university Acceptable Use Policy, faculty and staff members are required to install and run this software on their computers. Students are strongly encouraged to use it. Download Symantec Endpoint Protection now from

[Planned Outage] QuikPay: 1:15 to 4:15 a.m. Monday, Nov. 17

posted Nov 11, 2014, 11:51 AM by Tyler Hoffman

QuikPay Services will be unavailable to users from 1:15 to 4:15 a.m. Monday, November 17 while planned maintenance is performed. QuikPay is the system used by students and other authorized users for tuition bill presentation and credit card payment options.

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