Abbreviations

INDEX OF ABBREVIATIONS

AAR

After Action Review

ACR

Active Collaboration Room

BA

Business Analyst

CAB

Change Approval Board

CAO

Chief Administration Officer

CCP

Change Control Procedures

CDI

(Help Desk Vendor)

CIO

Chief Information Officer

CIP

Continuous Improvement Process

CISO

Chief Information Security Officer

COB

Close of Business

COO

Chief Operating Officer

CTA

Chief Technology Architect

DR/BC

Disaster Recovery / Business Continuity

ESC

Executive Steering Committee

HD NOC

Help Desk Network Operations Center

ITIL

Information Technology Infrastructure Library

ITS

Information Technology Services

MAC

Move Add Change

NPI

New Product Introduction

P&A

Performance & Availability

PIF

Project Initiation Form

PM

Project Manager

PMO

Project Management Office

PPM

Portfolio & Project Methodology

PRB

Priorities Review Board

PSR

Project Status Review

RCA

Root Cause Analysis

RFC

Request for Change

SIEM

Security Incident Event Management

SLA

Service Level Agreement

SOW

Statement of Work

SPC/SPOC

Single Point of Contact

SPM

Strategic Initiatives, Policy, and Portfolio Management

SWR

Simple Work Request

TEC

Technology Enhanced Classrooms