Phones



This section of the FAQ is devoted to phone-related questions; please browse the entries below or try searching for you question in the field above. 

FAQ Summary

  • Browse here to read the first few sentences of our FAQ entries. If you find a section of interest, follow its link to the full content. Otherwise, the most recent 10 entries are shown in full underneath the summary.
  • Adding a headset to your Cisco IP Phone
    Posted Nov 6, 2014, 9:17 AM by Tim Barroca
  • How to access voicemail remotely To check your voicemail from a non-Cabrillo phone, simply dial 477-3701 followed by your extension and pin.
    Posted Jul 8, 2014, 12:43 PM by Unknown user
  • Phones and Safety Note: All Cabrillo phones have an emergency paging feature where in the event of an emergency, the sheriff will broadcast an announcement that will come through the speaker of all ...
    Posted Jun 13, 2012, 11:51 AM by nislette@cabrillo.edu
  • IP Phone and Headset Purchasing Please visit the tech purchasing phones page at: https://sites.google.com/a/cabrillo.edu/techpurchasing/home/phones-and-headsets
    Posted Jun 13, 2012, 11:48 AM by nislette@cabrillo.edu
  • How to Block Telemarketers On Your Office And Home Telephones Many of us at Cabrillo get unwanted telemarketing calls.  You can add your office lines as well as you home telephone lines to the National Do Not Call List.  I ...
    Posted Jun 13, 2012, 11:46 AM by nislette@cabrillo.edu
Showing posts 1 - 5 of 10. View more »

Adding a headset to your Cisco IP Phone

posted Nov 6, 2014, 9:17 AM by Tim Barroca


How to access voicemail remotely

posted Jul 8, 2014, 12:43 PM by Unknown user

To check your voicemail from a non-Cabrillo phone, simply dial 477-3701 followed by your extension and pin.

Phones and Safety

posted Jun 13, 2012, 11:51 AM by nislette@cabrillo.edu

Note: All Cabrillo phones have an emergency paging feature where in the event of an emergency, the sheriff will broadcast an announcement that will come through the speaker of all phones.   Cabrillo phones have a sophisticated 911 system so any 911 call will tell emergency responders exactly which building you are calling from. There are emergency phones located outside of many campus buildings. These phones can call on-campus extensions and 911. They will continue to have dial tone in a power outage lasting more than one hour.

IP Phone and Headset Purchasing

posted Jun 13, 2012, 11:48 AM by nislette@cabrillo.edu

How to Block Telemarketers On Your Office And Home Telephones

posted Jun 13, 2012, 11:46 AM by nislette@cabrillo.edu

Many of us at Cabrillo get unwanted telemarketing calls.  You can add your office lines as well as you home telephone lines to the National Do Not Call List.  I can't do it for you because we have thousands of phone numbers, and you can only register 3 at a time with this list.  

It is safe to go to this website and enter the phone numbers you would like to stop receiving solicitations on.

https://www.donotcall.gov/register/reg.aspx

Blocking Junk Fax Telemarketers

posted Jun 13, 2012, 11:45 AM by nislette@cabrillo.edu

How to Block Fax Calls

The FCC rules prohibit unsolicited fax advertisements (under most circumstances). In general, to stop unwanted fax advertisements, you must make an “opt-out” request which must:

  • identify the fax number or numbers to which it relates; and
  • be sent to the telephone number, fax number, Web site address, or e-mail address identified on the fax advertisement.

If you change your mind about receiving fax advertisements, you can subsequently grant express permission to receive faxes from a particular sender, orally or in writing.

This won't necessarily stop the faxes - especially if they are scammers deliberately violating the law, but it does give you the right to sue them.  So, if that didn't work, what's next?

Try to Identify the Sender

  1. Try a Google search of any of the phone numbers on the fax, such as the sending number (if it is present), the respond-to number or removal-me number.
  2. Check whether the FCC has already received complaints about the fax
    Click here to visit Telecommunications Consumers Division - Unsolicited Faxes and search for the title of the fax in the search box on that page.
  3. See if this Junk Fax website has identified the fax:
    click here to search the Junk Fax Index
  4. Trap  the call - After you receive a junk fax, immediately dial *57. Note the date and time on the fax. You can call the police to report harassing phone calls or call the phone company to do the same and require them to start monitoring your line for more calls. Once the phone company tells you the number,  you have to find the owner of the number.  See this website for more information.
  5. Call the Remove-me number and match the response against the table below.
    JunkFax.org ss doing an excellent job of helping to identify junk faxers.  See this page for their current source information of the examples in the table below.

Remove-me number

If the removal Recording starts with something like this ...

Broadcaster

800-305-6892

"thank you for calling the fax removal hotline. Enter the 10 digit telephone you wished to have removed. Press the # key when finished."Protus.MP3

Protus IP Solutions

888 217 8253

"You have reached the fax number removal line. Starting with the area code, please dial your 10 digit fax number"

Protus IP Solutions

866-834-1757

"Please enter the 10 digit fax number you wish to have removed from our list followed by the # sign"

Concord Technologies

877-360-0715 

"Please listen carefully and select from one of the following..."

To be identified

800-405-5537 

"Hello. If we have sent you a fax in error, please press 1 to remove your number..."

CF Services, LLC*

888-531-0963

"To be removed from our list, please enter your 3 digit area code and 7 digit fax number. Please do not enter a 1 before the area code."

Ellipsis, Inc.

877-212-5608

"to be removed from our list, please enter your 3 digit area code and 7 digit fax number. please do not enter a 1 before the area code."

To be identified


800-480-4610
 

at least 3 variations: "welcome to the fax removal system. To remove your fax number, please enter your 10 digit fax number including the area code." alternates with "you have reached the fax removal number. if you no longer wish to receive our faxes, ...." and "welcome to the toll free fax number removal service. to have your fax number removed, ..."
(note: they dial numbers from the fax.com database)
Headers are modified each time to make them look different and they use multiple removal recordings, changing the voices frequently.
Jan 06 2005 07:23  Travel Center  -> 12135551212  Page 1 of 1
Jan 06 2005 07:23  Travel Center  12135551212  p.1

see DigitalSpeed Communications


Troubleshoot fax machines

posted Jan 3, 2011, 1:27 PM by Unknown user   [ updated Jun 13, 2012, 11:39 AM by nislette@cabrillo.edu ]

About troubleshooting your fax machines


IT will provide dial tone and calling permission for your fax machine. But there are many different models on campus. Your office staff needs to be familiar with the manual for your fax machine and do some troubleshooting. Remember your fax machine is physically connected to a specific wall jack. It wont work on any jack. You cannot move it without assistance from the IT department.

Did this fax machine work fine and just started acting up recently? What changed? Was it moved?

Is the problem with sending or recieving? For recieving, call the four digit number of your fax machine and see if it answers and if you hear the fax tone.

Does your fax machine have an auto answer button? If it does, its easy for it to become unselected and then it wont pick up faxes. That can also change with the settings in your machine's configuration.  Read the manual to learn about the available settings.

For sending, do you usually dial 9+ the phone number? If your trouble is with dialing only 4 digits, try 9 + the full 7 digits phone number. If your trouble is with faxing long distance, contact the help desk to find out if you have long distance permissions set.

Is your fax machine covered under a warranty?  

Use IP Faxing

posted Jan 3, 2011, 1:15 PM by Unknown user   [ updated Jul 24, 2014, 3:59 PM by Unknown user ]

About IP Faxing

IP faxing replaces traditional fax machines. You can send a fax right from your computer (Mac or PC).

Note: Internet Explorer 11 is not supported at this time. 

How to use the IP fax system

  1. To use the IP fax system: Just type the word "fax" or https://fax.cabrillo.edu/ into your web browser.
  2. When prompted for a login, enter your staff account information. Example:
    Username: jadoe
    Password: *****
  3. The "Compose" button is in the top left of the web page. Fill out all of the required information.
  4. On the  "Sender and Company Information" tab, change personal info if you want to.
  5. On the "Compose" tab, Enter the fax number:
    LOCAL FAX use seven digits: XXXXXXX (do not include 831)
    LONG DISTANCE FAX use eleven digits: 1XXXXXXXXXX (include 1 + area code + 7 digits)
    NOTE: No four digit faxing and no dashes or special characters
  6. attach any document from your computer or the network to be included in your fax. Click “Submit” at the top.

About using the fax server

All staff or faculty on campus can send faxes from their computer and attach any documents from their computer or the network. For receiving faxes, you can have any fax number (new or old) directed to a network printer. You don't need a fax machine at all! (The only reason to require the use of a fax machine is if original signature documents are being sent.  And even then you can scan the document and then fax it.) This new technology is our new campus standard and is being used very effectively every day.

Besides simple convenience, the benefits include:
  • saving space (don't need room for an extra piece of equipment).
  • saving money (don't need to buy paper, toner, and repairs for fax machine).
  • helping the environment.
  • freeing networks port for phones, computers, printers, etc.

Use IP Phone Directories

posted Jan 3, 2011, 1:06 PM by Unknown user   [ updated May 12, 2014, 2:38 PM by Unknown user ]



About the IP phone directories

Your IP Phone has multiple directories including:
  • a Corporate Directory (containing all Cabrillo College numbers)
  • a Personal Directory (containing your list of frequently dialed or important numbers).

How to use the Personal directory

To use the Personal directory:

1. Log into your phone’s web page and create your own phone book (instructions to follow).

2.  Go to Personal Directory on ANY Cabrillo phone, log in with network user name and pin, and you will have your personal phone book.  Make sure to log out if it’s not your phone or others will have your numbers.  On your own phone, you can stay logged in and the directory will refresh adding any new information you’ve entered on the web page.

How to create a Personal Directory for IP Phones (Programmable Via the Web Only)

  1. Go to http://phone
  2. Enter User ID: Current Computer login
  3. Password :     Current Computer pin
  4. Click "Contacts" (next to "Home" and "Directory")
    • The screen will be blank, with "Add New" in the top left corner
  5. Click “Add New” to add addresses to your phone book. (Note: Be sure to click on “Save” when you are finished.)
    • Internal Extensions: enter extension only
    • External Numbers (Local): 9 + 7 Digit Number
    • External Numbers (Long Distance): 9 + 1 + Area Code + 7 Digit Number

How to change your PIN for your Personal Directory

  1. Go to http://phone
  2. Enter User ID: Current Computer login
  3. Password :     Current Computer pin
  4. Hover your cursor over your username in the top right corner
    1. A drop down box with "Change Phone Pin" will appear
  5. Click "Change Phone Pin"
  6. Type in your desired new pin
  7. Click "OK"

How to access your Personal Directory on IP Phones

  1. Press the Directories button
  2. Select Personal Directory using navigation button (Option 4)
  3. Put in your UserID using the alphanumeric buttons
    • Your regular Cabrillo login
  4. Put in your PIN
    • The Same PIN you set in the directions above. If you do not know your PIN, use the above instructions to set it
  5. Hit "Submit"
  6. Choose your option
    • "Personal Address Book" or "Personal Fast Dials"
    • Or "Log Out"
  7. Put in the name of the desired contact
TIP: Once you’ve done all this a few times it’s really easy and very handy.

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