Email FAQs

FAQ Summary

  • Browse here to read the first few sentences of our FAQ entries. If you find a section of interest, follow its link to the full content. Otherwise, the most recent 10 entries are shown in full underneath the summary.
  • Avoiding Scams and Phishing Emails The following is a YouTube video with helpful tips on how to deal with unwanted emails. Additional Information:Postini Spam FiltersSonicWALL's Phishing IQ Test
    Posted Jul 8, 2013, 10:57 AM by Kyle McCarthy
  • Determining Sender/Viewing Email in Plain Text mode Log onto Correo MailSign in with your usual network name and password. Open an email Click the small image to the right of the email circled in the picture ...
    Posted Jan 17, 2014, 9:08 AM by jugallo@cabrillo.edu
  • Accessing Cabrillo Email on Android Devices Please see: http://it.cabrillo.edu/faqs/mobile-devices/accessingcabrilloemailonandroiddevices
    Posted Jul 24, 2012, 9:50 AM by nislette@cabrillo.edu
  • Configuring Cabrillo Email on iPhones and iPads see:  https://sites.google.com/a/cabrillo.edu/helpdesk/faqs/mobile-devices/configuringcabrilloemailoniphonesandipads
    Posted Jun 13, 2012, 3:11 PM by nislette@cabrillo.edu
  • Supported Email Clients The mail clients that Computing Resources actively supports are: The Web-browser based Correo Mail Firefox 3.5 (with Thunderbird 3.0 for email) Mac "mail" program    ( The I.T ...
    Posted Jan 17, 2014, 11:18 AM by jugallo@cabrillo.edu
  • Using the Postini Spam Filter Cabrillo College has activated new virus and junk mail protection services. You should log in to your personal, password-protected Cabrillo College Message Center as soon as possible.  You may ...
    Posted Jan 17, 2014, 11:23 AM by jugallo@cabrillo.edu
  • Cabrillo Email Quotas: What a Quota Actually is and How to Temporarily Adjust your Storage If your account is giving you an "Over Quota" message, there is a quick fix to temporarily give yourself more space. Log into Correo Mail. Click "Mailboxes" in the top ...
    Posted Jan 17, 2014, 11:17 AM by jugallo@cabrillo.edu
  • How to Request a Mailing List Cabrillo IT provides a simple form to fill out and submit for requesting a mailing list: Mailing List Request Form Please fill out the form and we'll get back ...
    Posted Jan 17, 2014, 11:27 AM by jugallo@cabrillo.edu
  • Request a Cabrillo Email Account To request a Cabrillo email and network account, please navigate to the page below and submit the form. Thank you! Cabrillo Email and Network Request Form
    Posted Jan 17, 2014, 2:18 PM by jugallo@cabrillo.edu
  • Sync Google Calendars with iOS Devices Follow the steps below to setup Google Calendars on your iPhone, iPad, or iPod Touch.1. Open the Settings application on your device's home screen.2. Open Mail, Contacts ...
    Posted Jun 13, 2012, 10:17 AM by nislette@cabrillo.edu
  • Use Correo to manage your mailing list To use Correo to manage your mailing list:To manage your list, log into Correo at http://mail.cabrillo.edu (just type the URL "mail" if you are using Mozilla ...
    Posted Jan 13, 2014, 10:31 AM by jugallo@cabrillo.edu
  • Web Form to Email tools About Cabrillo College form mail Cabrillo has three different ways to create a web form that visitors can fill out and that allow you to collect their submissions as an ...
    Posted Jan 13, 2014, 11:45 AM by jugallo@cabrillo.edu
  • Email more than one person with correo To send to several people in each category, type their email addresses one after another, separated by commas.Tips:Copy the full list of emails into a note or document ...
    Posted Jan 17, 2014, 2:11 PM by jugallo@cabrillo.edu
  • Accessing Cabrillo Email from Home NOTE: To access your Cabrillo email from home, you must have internet access from home. If you need to gain internet access, contact an Internet Service Provider (ISP) to find ...
    Posted Jan 17, 2014, 9:34 AM by jugallo@cabrillo.edu
  • Protecting your Cabrillo.edu Account from Spam The best method to protect against spam is to keep your email address away from spammers. Methods to combat spam include: Don't publish it anywhere on the web unless ...
    Posted Jan 17, 2014, 9:10 AM by jugallo@cabrillo.edu
  • User-friendly email addresses About our new email address aliasesWe have added a new alias to everyone's Email Address. In addition to an email address based on your Cabrillo College username, we ...
    Posted Jun 13, 2012, 10:54 AM by nislette@cabrillo.edu
  • Configuring your Cabrillo Email Account and Using Secure Email at Cabrillo College TIP: Change the settings on all of your computers that use Cabrillo email, including home, travel, portable, and PDA computers. If you use more than one email client (with the ...
    Posted Jan 13, 2014, 1:37 PM by jugallo@cabrillo.edu
Showing posts 1 - 17 of 17. View more »

Avoiding Scams and Phishing Emails

posted Jul 5, 2013, 3:18 PM by Kyle McCarthy   [ updated Jul 8, 2013, 10:57 AM ]

The following is a YouTube video with helpful tips on how to deal with unwanted emails.


Additional Information:

Determining Sender/Viewing Email in Plain Text mode

posted Apr 25, 2013, 5:07 PM by nislette@cabrillo.edu   [ updated Jan 17, 2014, 9:08 AM by jugallo@cabrillo.edu ]

  1. Log onto Correo Mail
  2. Sign in with your usual network name and password.
  3. Open an email
  4. Click the small image to the right of the email circled in the picture below.
  5. This will switch to plain text mode in which you will see detailed information about the senders/recipients.

Accessing Cabrillo Email on Android Devices

posted Jul 24, 2012, 9:50 AM by nislette@cabrillo.edu

Configuring Cabrillo Email on iPhones and iPads

posted Jun 13, 2012, 3:11 PM by nislette@cabrillo.edu

Supported Email Clients

posted Jun 13, 2012, 11:32 AM by nislette@cabrillo.edu   [ updated Jan 17, 2014, 11:18 AM by jugallo@cabrillo.edu ]

The mail clients that Computing Resources actively supports are:
  • The Web-browser based Correo Mail
  • Firefox 3.5 (with Thunderbird 3.0 for email)
  • Mac "mail" program

   ( The I.T. department can not currently provide support for Microsoft Outlook. Please contact the TLC for help with Outlook.)

    You are welcome to try and use other clients (Opera, Calypso, Netscape 7.x, Eudora, etc), but how (and whether) they work is beyond the scope of our ability to provide support.

Helpful links:

Using the Postini Spam Filter

posted Jun 13, 2012, 10:47 AM by nislette@cabrillo.edu   [ updated Jan 17, 2014, 11:23 AM by jugallo@cabrillo.edu ]

Cabrillo College has activated new virus and junk mail protection services.

You should log in to your personal, password-protected Cabrillo College Message Center as soon as possible. 
You may also modify your default settings or deactivate any services. See the attached Postini User Guides for more assistance.

SEE ALSO:
  • The Postini User Guide (pdf)

Cabrillo Email Quotas: What a Quota Actually is and How to Temporarily Adjust your Storage

posted Jun 13, 2012, 10:39 AM by nislette@cabrillo.edu   [ updated Jan 17, 2014, 11:17 AM by jugallo@cabrillo.edu ]

If your account is giving you an "Over Quota" message, there is a quick fix to temporarily give yourself more space.
  1. Log into Correo Mail.
  2. Click "Mailboxes" in the top green bar.
  3. Click "Sent."
  4. Select all Sent messages and click "Delete."
  5. Go back to Mailboxes.
  6. Click "Empty Trash."

Once you have emptied your trash within Correo, go back into your mail client and go through the same process. Delete all messages in "Sent," then empty your trash. 

After taking these steps, please read below and call the IT Help Desk (ext 6392) to request your account be given more space.

To avoid this issue again, change your trash management settings.

How to immediately delete your trash using the Correo Web Client:

  1. Log in to Correo
  2. Go to “Settings”
  3. Find the “Trash Management” drop down menu
  4. Change “Mark” to “Immediately”


    Now the emails will be removed from Correo immediately upon hitting the delete button. After sufficient space has been cleared, you’ll probably want to set the “Trash Management” setting back to “Mark” or “Move to Trash” so that files may be retrieved once more after they have been deleted.   The difference between “Mark” and “Move to Trash” is that “Mark” will put a mark of some kind (cross through, red “X”, etc) to show that those emails are marked for deletion and will be deleted later.  “Move to Trash,” on the other hand, will immediately move the emails into the “Trash” folder when they are deleted. Which method you use is entirely your preference.


What are Quotas and why do we have them?
    Cabrillo’s email system employs quotas in order to provide boundaries to the amount of storage space available to each email account.  Cabrillo’s network storage is limited, and as such, there is a need to regulate the amount of space that the email system uses of that network storage.  The quota and its alerts are mainly there to serve as a means to draw the user’s attention to the fact that they may have unwittingly accumulated a large amount of unneeded emails.  If the user finds that even after removing extraneous files they still are in need of space, the IT department does offer custom increases to email quotas by phone or email.  In short, if a user is getting these alerts, it would be prudent to clean out old emails especially those in “Trash” and “Sent” folders, and emails with large attachments. Instructions on how to achieve this are above. If afterward they still need space, simply ask the IT department for more (ext 6392). 

But Gmail, Yahoo, Hotmail, etc gives us all this storage, why doesn’t Cabrillo email?

    Cabrillo’s email system relies on the network storage space available to Cabrillo itself. Network storage space has a cost that isn’t comparable to storage space you would buy for a computer, without even factoring in the extra time required of Cabrillo’s staff to manage such space.  As an educational institution, Cabrillo does not make the same profit from its email system that other email programs do from advertisers, which allows them to give their users higher storage limits.
    The IT department does periodically raise quotas across campus in an attempt to meet the growing storage needs of Cabrillo’s staff and faculty.  However, users that have a customized quota size will not be set at the same quota limit when IT raises Cabrillo’s quotas as a whole. 

Ok. So I’m over my Quota, but I can’t delete any emails!

    When a user is over quota they may have trouble because of the default setting in most mail clients (ie: Thunderbird, Outlook, Apple Mail, Correo Web Mail, etc) for deleting emails.  When your email client is told to delete emails from a folder, it first copies those emails to the trash folder, and then removes them from the original folder.  However, if there isn’t enough space left for the copies that are being sent to the trash, then your email client won’t be able to delete the emails and will display an error.  The reason that it does not delete them from your email client immediately is so that you have a chance to review them one last time before deleting them permanently.  
    However, you can change the way your email client behaves.  Just go into your email client’s settings and tell it to delete the emails immediately, instead of keeping them in the trash folder.  The instructions to do this are above.

How to Request a Mailing List

posted Jun 13, 2012, 10:22 AM by nislette@cabrillo.edu   [ updated Jan 17, 2014, 11:27 AM by jugallo@cabrillo.edu ]

Cabrillo IT provides a simple form to fill out and submit for requesting a mailing list: 

Please fill out the form and we'll get back to you - thanks!

Request a Cabrillo Email Account

posted Jun 13, 2012, 10:21 AM by nislette@cabrillo.edu   [ updated Jan 17, 2014, 2:18 PM by jugallo@cabrillo.edu ]

To request a Cabrillo email and network account, please navigate to the page below and submit the form. Thank you!

Sync Google Calendars with iOS Devices

posted Jun 13, 2012, 10:17 AM by nislette@cabrillo.edu


Follow the steps below to setup Google Calendars on your iPhone, iPad, or iPod Touch.

1. Open the Settings application on your device's home screen.
2. Open Mail, Contacts, Calendars.
3. Press Add Account....
4. Select Microsoft Exchange. iOS 4.0+ allows multiple Exchange accounts. However, if you're on a device that doesn't let you add a second account, you could also use CalDAV to sync Google Calendar. 

settings mail calendar contacts on iphone  add mail calendar contacts account on iphone  microsoft exchange

Enter Account Info

5. Email: your Cabrillo College email address
6. Domain: cabrillo.edu
7. Username: your Cabrillo College email address
8. Password: the password you use for your Cabrillo College account
9. Tap Next at the top of your screen.
9a. Choose Cancel if the Unable to Verify Certificate dialog appears.
10. When the new Server field appears, enter m.google.com.
11. Press Next at the top of your screen again.

exchange domain  exchange server

12. Select only Google Calendars (Turn any other areas to OFF).

iphone exchange mail calendars contacts    

You've set up Google Calendars! Synchronization will begin automatically if you have Push enabled on your device. You can also open the Calendar app and wait a few seconds to start a sync. 

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