Minutes‎ > ‎


Department of Public Works Conference Room
December 20, 2011


TAC Members:
Present: Greg Hancock, Ross Nizlek, Pete Jewett, Bradley Holt
Absent: Steve McIntyre, Geoff Wyman, Nina Parris

Also in Attendance:
Burlington Telecom: Amber Thibeault
Dorman and Fawcett: Stephen Barraclough

1. Convene meeting of TAC at 4:18 p.m.

2. Approve minutes from the November 22, 2011 Meeting.
MOTION to approve the minutes from the November 22, 2011 meeting of the
Telecommunications Advisory Committee, made by Jewett, seconded by Nizlek – Unanimous.

3. Approve today’s meeting agenda
MOTION to approve today’s agenda, made by Jewett, seconded by Holt – Unanimous.
Jewett made one slight change to the agenda, to include a discussion about the recent Citibank
preliminary injunction filing.

4. Public Forum

5. Discussion Topics



Community Outreach and Marketing
a. Holt brought up the topic of how to rebuild the good faith in the community.
b. Barraclough explained that the key to rebuilding the good faith is to deliver
excellence in all that BT does and this is a community based movement. BT is
interested in knowing from our customers what we do well and what we could use
improvement on.
i. Also informed TAC members that BT had extended an offer to a new
residential sales manager.
c. Nizlek explained that there are two items that he sees in regards to BT services:
i. There is confusion about speeds for those non-technical folks – what does
symmetrical mean.
ii.And after conducting an informal poll of UVM students learned that most
of them subscribed to Comcast because they were approached by Comcast.
Important to have a presence on the University campus during the move-in
period (Jewett and Nizlek).
d. Barraclough explained that BT had a student promotion this year but we are also
working on establishing relationships with the landlords.
e. Holt asked what are the messages the TAC should be disseminating to the public.
f. Barraclough suggested that we wait for the new residential sales manager but in the
interim BT still wants to know what works and what does not work.

BT Discussion
a. Hancock mentioned the DVR functionality and the lack of sports programming.
b. Jewett mentioned working on a support BT website and stated that he would try to
put up a framework before the next meeting so TAC members could discuss.

Jewett also suggested a share button on Facebook and a code on door hangers to take
full advantage of the referral credit.
d. Hancock suggested all TAC members use the “BT, It’s your network” tag on their
signature line to show support.
e. Nizlek suggested attempting to mitigate fears of a shutdown. Thibeault suggested
placing the FAQ from the mayor on BT’s website (it’s already on the City’s
f. Hancock suggested seminar series with renowned speakers to talk about advanced
3. Management Update
a. Barraclough explained that the commercial side of the business is busy but the
numbers on the residential side are disappointing. On the positive side, churn is in
the single digits. Costs are tightly under control and cash flow is where it should be.
i. Investor Update: BT had another interested party on site for a due diligence
meeting recently.
b. Thibeault provided a quick update on the litigation regarding the recently filed
Motion for Preliminary Injunction letting TAC members know the dates for the
City’s responses and that BT will share any additional information when it becomes
6. Next Meeting
Scheduled for January 24, 2012 at 4:00 p.m. at DPW.

7. Adjournment
MOTION to adjourn at 5:25 p.m. made by Jewett, seconded by Holt.