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24/7 Support for MyCourses and Canvas

posted Jun 18, 2012, 6:15 AM by qdelete-carrie_saarinen@brown.edu

From the CIS Blog - June 14th, 2012 by sobodda@brown.edu


Got a MyCourses or Canvas problem at 4am on a Sunday? You can get help! Users of MyCourses and Canvas can now receive 24/7 Help Desk support for these systems via phone, chat and email 365 days of the year. Here’s how it works:

Phone:
Call our regular help desk number, 401-863-HELP (4357) and follow the prompts to get MyCourses and Canvas support.

Email: email Help@Brown.edu , please include “MyCourses” or “Canvas” in your subject line.

Chat:
Within MyCourses, open a chat session with a specialist by choosing the “Get Help Using Our Live Chat” link in the Campus Bookmarks section:

Within Canvas, open a chat session with a specialist by clicking the Help link on the top right corner and then selecting “Get Help Using Our Live Chat.”:

In both systems, there is an option to receive an email transcription of the chat in case you need to refer back to it.

Please note that 24/7 support is available only for MyCourses and Canvas at this time-other services are still supported during regular Help Desk hours, which remain 8:00am-4:00pm in the summer and 8:30am-5:00pm during the school year. For more information about the Help Desk, visit http://www.brown.edu/cis/support/help_desk.

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