During Brown's GoogleApps infrastructure change, a small number of people will be asked to resolve a conflicting account. These individuals will receive a message from CIS at Brown and also be prompted to resolve their conflicting account when logging in for the first time after the transition.NOTE: These instructions only apply to you if you are notified that you have a naming conflict. If you don't see a notification, you don't need to read this page.
What is a Naming Conflict?
Naming conflicts occur when your Brown email address is used to access a consumer Google service - for example, if a friend had shared a Picasa photo album with your Brown email address. In some cases, you may not remember doing this.
Step by Step Instructions
- Visit http://gmail.com (instead of gmail.brown.edu) and log in using your full Brown email address as the username.
If you are already logged in with a personal gmail.com account, visiting gmail.com may take you to your personal email. If this is the case, log out of that account by clicking your name on the top right and Sign Out, and then sign in with your Brown account as seen below.
After this is resolved you can log in at either gmail.com or gmail.brown.edu, but currently this is the easiest way to resolve the conflict.
- Below is what you will see after you log in. Click the "Compare your Accounts" link to see what consumer apps you may have used with your Brown email address.
- This is what you will see after you click Compare Your Accounts. Below, I can see that I have accessed the consumer Google App Picasa (online photo albums) with my Brown email address, and this is what created my conflict. This is in conflict with my Brown account, shown on the right, because I used exactly the same email address (my @brown.edu address) to access Picasa.
- Now I am given options for resolving the naming conflict. If you are directly logging in to an app such as Picasa, you may see the option to move the data to your Brown account. If you have a very compelling reason to do so, you can follow the instructions. However, we recommend choosing the second option, which is assigning the content to a different email address. (shown as #2 below).
- Since I chose the recommended option #2 (select a different address for my personal Google account), I am asked to either choose a new Gmail account name (e.g. firstname.lastname@example.org) or choose a non-Brown, non-Gmail account that I already own (e.g. email@example.com).
If you would like more time to decide, you can click the "Do This Later" button. However, it is recommended to decide as soon as possible, since you will be prompted every time you log in.
- If you opt to create a new Gmail account (as pictured below), remember the username and password that you choose! Since it is a personal account, Brown can't reset the password for you. If you didn't remember creating any content with your Brown address outside of the core apps (Mail, Calendar, Sites, Groups, and Docs) then you may not need to use this account in the future. If you did create content, you can access it with this new account. You may also elect to use this new account for your personal email.
- After resolving the conflict, you will have to Sign Out of your personal account so you can Sign In to your Brown account. The Sign Out option can be found by clicking your name on the top right of the page.