9 - Communicate with students about their digital experience

 First steps  Developing  Developed  Outstanding
Students know where to go for help with digital issues. Students know what networks, devices and hardware are available to them.
Students are advised on a course-by-course basis what devices and services they should bring to support their studies. Students are involved in decisions about digital provision through user groups and other feedback. Students are involved as partners in developing the digital environment and the digital experience e.g. as digital champions, developers, co-researchers, interns, and are trained and supported to engage fully in these roles.
Students know what digital content and services are available to them. Students understand policies affecting their use of digital technologies e.g. fair use, plagiarism and copyright, ‘switch it on’, netiquette, e-safety. Student reps have a good understanding of digital issues. Staff and student groups work together to understand digital issues in and out of the curriculum, and to take forward solutions.
Students know how the college/university uses their personal data. Students know how they can comment on and contribute to digital provision and the processes for addressing any problems. Students are regularly polled about their digital experiences and their feedback is acted on by services and departments. Students develop their view of the world through global digital citizenship.
    Informal feedback is routinely sought in teaching groups and around specific services/issues: this is accessible and engaging.  

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