IT Induction Video iSAMS iStudent App Video Google Sign in (Android only) Frequently Asked Questions Below you'll find answers to the questions we get asked the most about regarding IT questions/queries.
You can click on the question in the table of contents and it will take you to the answer.
ID BadgeYou will be issued with a BRIT ID Badge by the Box Office Staff, when you join the school.
Please wear this badge at all times as you will be refused service without it around the school.
Q: I've forgotten/lost my badge. How can I get a new one?A: If you need a new ID Badge please:
Q: I'm a Film Media Production/Music Student. My card doesn't work on the door to my classroom. How do I gain access?A: Please visit the Box Office who will be able to assist you.
Acceptable Use PolicyQ: Do I have to sign an Acceptable Use Policy?A: Yes all students and staff sign an AUP form when they join the school. You should of received one in your application pack to sign and send back with your application.
If you have not signed an AUP form please visit IT Support who can print one for you which you can sign.
Login DetailsQ: Help! I've forgotten my username.A: Your username is the first initial of your forename followed by your surname.
E.g. Mary Baker's username would be mbaker. If you have a surname that is popular you may have a number after your username e.g. Anna Smith - asmith4.
If you are still not sure please contact IT Support who will be able to assist you.
Q: Help! I've forgotten my password.A: No worries! Please contact IT Support who will be able to assist you.
Q: When I log in it says my password has expired. How do I change it?A: You will be prompted to change your password every 90 days. You can change your password by either:
Q: How do I change my password?A: Please follow the steps below to change your password while on site at school:
Windows:
Mac:
Passwords must be:
Passwords must not be shared with anyone else and should not be written down.
Wi-FiWhen you join the school on your first day of the new term you will be given a Wi-Fi code. The Wi-Fi code will allow you to connect up to three devices on our network.
Q: Which Wi-Fi network do I connect to?A: Please connect to the "The BRIT School" network using your Wi-Fi code.
Q: I didn't recieve a Wi-Fi code. How to I get one?A: Please contact IT Support who will be able to generate one for you. Q: My Wi-Fi code isn't working. Can I get a new one?If your Wi-Fi code isn't working it could be several reasons why:
Q: The Wi-Fi isn't working in an area around the school. How do I report this?A: Please contact IT Support with details such where the Wi-Fi was not working, what time the issue occurred, what device you were using and whether it was just you experiencing the issue or other students. iSAMS Student AppThe iStudent App allows you to view:
Dowload on Android Google Play Store
1. Download the iSAMS iStudent App from your devices app store. 2. Open the app and when it prompts please enter the School Code: BRIT 3. Click on the button with the blue text ‘Sign in via Google Account’ 4. Enter your email address (username@brit.croydon.sch.uk) 5. Enter your school password. Q: Is there a tutorial video I can watch?A: Yes, the video can be accessed here. If it asks you to login to view the videos please type in your BRIT username and password. Student PortalThe Student Portal page provides useful links to the various systems you will use at the school.Q: How do I access the Student Portal?A: When you log into a PC/Mac in school and open up your preferred web browser you will be presented with the Student Portal page.
Q: How do I access these links from home?A: You can access these links by navigating to The BRIT School website > Student Experience > Student Area.
Outlook Office 365 is our preferred Mail Client and NOT GMAIL.
Q: How do I access my emails?A: You can access your emails two ways:
Q: How do I login to my emails?A: You will be provided with a BRIT email address. The email address format would be your username@brit.croydon.sch.uk.
For example: mbaker@brit.croydon.sch.uk
Your password will be the same as the one you use to log into the PC/Macs at school. Q: How do I add my email account to my mobile device?Apple Devices 1. Please choose Settings > Passwords and Accounts > Add Account > select the “Exchange” option. 2. Enter your BRIT email address and description: The BRIT School 3. Click Next > Click “Sign In” when prompted. 4. Enter your Email address: (Your BRIT Email Address). 5. Enter your BRIT Password: (Your password). 6. Chose the items you would like to sync. 7. The mailbox will start to sync and you will see any emails in your Mail App. Android Devices 1. Please choose Settings > Add Account > Exchange and Office 365. 2. Enter your BRIT email address and password. 3. You may see a Redirect request screen. Tap OK. 4. You may also be asked to confirm Remote security administration and approve additional security measures. In this case, choose OK or Activate. 5. Go to the inbox you just set up. If you see an email that says "Action Required to Sync Email," open it and tap Use another Mail app instead. 6. Pull down the Android notification bar by swiping down from the top of your screen. If you see a notification that reads "Unable to sync calendar and contacts," tap it. Then tap Allow to give access. If you are prompted for any additional information such as server address please type in these details: Server: outlook.office365.com Domain: brit.local Username: Your email address Password: Your password
Q: I'm not able to receive/send emails. Who do I contact about this?A: Please contact IT Support who will be able to assist you.
You will be given a google account which allow you access to:
Q: How do I login to Google?A: You can access Google by:
Q: When I log into Google it says "A Google Account already exists for this domain". It asks me to chose an Organisational Account or Personal Account. Which one shall I do choose?A: For a temporary fix you will need to select "Organisational Account" and enter your password. This will allow you to log into Google for the time being but this will occur every time you will log into Google.
To fix the issue please contact IT Support who will be able to assist you.
Printing and PhotocopyingQ: Do I have to pay for printing/photocopying?A: Yes but all students are given free £5.00 printing credit per term. You can accrue up to £10.00 printing credit.
If you run out of printing credit you will have to buy more by:
Q: How to do I print to the Follow Me Queue?A: The Follow Me Queue should be available to you when you login.
They are normally automatically displayed under Start > Printers & Scanners (PC) and Apple > System Preferences > Printers & Scanners (Mac).
Please press Print in the application you are in. You will be able to select the various printing queues:
Please select the printing queue/settings you require and press print.
A new window will appear showing you the name of the document you are printing, which queue you are sending it to, how many pages and how much it will cost.
Q: How do I release my document on the printer?A: Anything sent to the ‘Follow Me’ print queues will be held for 24-hours and will not be printed until you logon to the printer to release the job.
You can now use your ID Badge to login to any of the ‘Follow Me’ printers:
Once logged on to the printer, you will see a page similar to the one shown below:
 To view what you have stored for printing, select the first button "Print Release" and print the jobs you need.
Q: How much does printing cost?A: We have been able to reduce the cost of printing in black and white, with an additional discount for printing duplex (both sides).
Although colour printing is more widely available, we would ask you to use this sparingly as this is obviously costs more than mono printing.
A4 Printing
A3 Printing
Planet eStreamQ: What is Planet eStream?A: Planet eStream is The BRIT School’s video streaming service. It provides features such as:
Q: How do I access and log into Planet eStream?A: You can access Planet eStream by:
IT SupportQ: How do I contact IT Support?A: If you ever need help with any IT issues you can:
Q: What time is IT Support open?A: IT Support opening hours are:
Term Time
Monday to Friday
08:00am – 5:30pm
Holiday Time
Monday to Friday
08:00am – 4:30pm
Christmas
We are closed from 25th December to 31st December 2020.
We are open from 4nd January 2021.
Other questions or queriesQ: I have a different question/query. Who do I contact?A: If it is an IT question or query please contact IT Support.
Any other queries should be directed to your tutor or strand teachers who will be able to assist you. |
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