IT Induction Video


Frequently Asked Questions

Below you'll find answers to the questions we get asked the most about regarding IT questions/queries.

You can click on the question in the table of contents and it will take you to the answer.

Contents

  1. 1 ID Badge
    1. 1.1 Q: I've forgotten/lost my badge. How can I get a new one?
    2. 1.2 Q: I'm a Film Media Production/Music Student. My card doesn't work on the door to my classroom. How do I gain access? 
  2. 2 Acceptable Use Policy
    1. 2.1 Q: Do I have to sign an Acceptable Use Policy?
  3. 3 Login Details
    1. 3.1 Q: Help! I've forgotten my username.
    2. 3.2 Q: Help! I've forgotten my password.
    3. 3.3 Q: When I log in it says my password has expired. How do I change it?
    4. 3.4 Q: How do I change my password?
  4. 4 Wi-Fi
    1. 4.1 Q: Which Wi-Fi network do I connect to?
    2. 4.2 Q: I didn't recieve a Wi-Fi code. How to I get one?
    3. 4.3 Q: My Wi-Fi code isn't working. Can I get a new one?
    4. 4.4 Q: The Wi-Fi isn't working in an area around the school. How do I report this?
  5. 5 Student Portal
    1. 5.1 Q: What is the Student Portal?
    2. 5.2 Q: How do I access the Student Portal?
    3. 5.3 Q: How do I access these links from home?
  6. 6 Email
    1. 6.1 Q: How do I access my emails?
    2. 6.2 Q: How do I login to my emails?
    3. 6.3 Q: I'm not able to receive/send emails. Who do I contact about this?
  7. 7 Google
    1. 7.1 Q: How do I login to Google?
    2. 7.2 Q: When I log into Google it says "A Google Account already exists for this domain". It asks me to chose an Organisational Account or Personal Account. Which one shall I do choose?
  8. 8 Printing and Photocopying
    1. 8.1 Q: Do I have to pay for printing/photocopying?
    2. 8.2 Q: How to do I print to the Follow Me Queue?
    3. 8.3 Q: How do I release my document on the printer?
    4. 8.4 Q: How much does printing cost?
  9. 9 Planet eStream
    1. 9.1 Q: What is Planet eStream?
    2. 9.2 Q: How do I access and log into Planet eStream?
  10. 10 IT Support
    1. 10.1 Q: How do I contact IT Support?
    2. 10.2 Q: What time is IT Support open?
  11. 11 Other questions or queries
    1. 11.1 Q: I have a different question/query. Who do I contact?


ID Badge

You will be issued with a BRIT ID Badge by the Box Office Staff, when you join the school. 
Please wear this badge at all times as you will be refused service without it. 

Q: I've forgotten/lost my badge. How can I get a new one?

A: If you need a new ID Badge please:

  1. Go to the Box Office to pay for a new one.
  2. The Box Office Staff will then take payment for the new card.
  3. You will be given a ticket, please go to Student Services who will print you a new card.

Q: I'm a Film Media Production/Music Student. My card doesn't work on the door to my classroom. How do I gain access? 

A: Please visit the Box Office who will be able to assist you.

Acceptable Use Policy

Q: Do I have to sign an Acceptable Use Policy?

A: Yes all students and staff sign an AUP form when they join the school. You should of received one in your application pack to sign and send back with your application.

If you have not signed an AUP form please visit IT Support who can print one for you which you can sign.

Login Details

Q: Help! I've forgotten my username.

A: Your username is the first initial of your forename followed by your surname.
E.g. Mary Baker's username would be mbaker.

If you are still not sure please contact IT Support who will be able to assist you.

Q: Help! I've forgotten my password.

A: No worries! Please contact IT Support who will be able to assist you.

Q: When I log in it says my password has expired. How do I change it?

A: You will be prompted to change your password every 90 days. You can change your password by either:
  • At School - Please log into a PC/Mac and it will prompt you to change your password.
  • At Home - Please navigate to The BRIT School website, click on the Students section on the top right hand corner and click on the Email Access button. Login with your details and it will prompt you to change your password.

Q: How do I change my password?

A: Please follow the steps below to change your password:

Windows:
  1. When logged in select Ctrl + Alt + Del on the keyboard.
  2. Select Change a password.
  3. Enter you old password, followed by your new one, twice.
  4. Click on the blue right arrow.
  5. You will get a prompt that your password has been changed.
  6. Select OK.
Mac:
  1. Click on the Apple icon.
  2. Click on System Preferences.
  3. Click on User and Groups.
  4. Click on Change Password.
  5. Type in your old password.
  6. Type in a new password.
  7. Type in the new password again to verify.
  8. Click OK.
Passwords must be:
  • a minimum of 8 characters long.
  • contain at least 1 uppercase letter (A-Z).
  • 1 numeric character (0-9).
  • 1 special character (~!@#$%^&*).
Passwords must not be shared with anyone else and should not be written down.

Wi-Fi

Q: Which Wi-Fi network do I connect to?

A: Please connect to the "The BRIT School" network using your Wi-Fi code.

Q: I didn't recieve a Wi-Fi code. How to I get one?

A: Please contact IT Support who will be able to generate one for you.

Q: My Wi-Fi code isn't working. Can I get a new one?

If your Wi-Fi code isn't working it could be several reasons why:

  • It is being typed incorrectly into your device - please try entering the code again.
  • You have added the code to more than three devices - please remove the code from a device that is not being used and try again on the new device.
If you have used the code on more than three devices and would like to add a fourth device you will have to have another code generated by IT Support. 

Q: The Wi-Fi isn't working in an area around the school. How do I report this?

A: Please contact IT Support with details such where the Wi-Fi was not working, what time the issue occurred, what device you were using and whether it was just you experiencing the issue or other students.

Student Portal

Q: What is the Student Portal?

The Student Portal page provides useful links to the various systems you will use at the school.

Q: How do I access the Student Portal?

A: When you log into a PC/Mac  in school and open up your preferred web browser you will be presented with the Student Portal page.

Q: How do I access these links from home?

A: You can access these links by navigating to The BRIT School website and clicking on the Student section.

Email

Outlook Office 365 is our preferred Mail Client.

Q: How do I access my emails?

A: You can access your emails two ways:
  • At School - When opening up any internet browser such as Internet Explorer, Google Chrome or Safari you will be directed to the Student Portal. Please click on the Email button.
  • At Home - Please navigate to The BRIT School website, click on the Students section on the top right hand corner and click on the Email Access button.

Q: How do I login to my emails?

A: You will be provided with a BRIT email address. The email address format would be your username@brit.croydon.sch.uk.

For example: mbaker@brit.croydon.sch.uk

Your password will be the same as the one you use to log into the PC/Macs at school.

Q: I'm not able to receive/send emails. Who do I contact about this?

A: Please contact IT Support who will be able to assist you.

Google

Q: How do I login to Google?

A: You can access Google by:
  • At School - please click on the Google tile on the Student Portal, select the App you want to use, then login with your BRIT Email Address and Password.
  • At Home - please navigate to https://accounts.google.com, login with your BRIT Email Address and Password.

Q: When I log into Google it says "A Google Account already exists for this domain". It asks me to chose an Organisational Account or Personal Account. Which one shall I do choose?

A: For a temporary fix you will need to select "Organisational Account" and enter your password. This will allow you to log into Google for the time being but this will occur every time you will log into Google. 
To fix the issue please contact IT Support who will be able to assist you.

Printing and Photocopying

Q: Do I have to pay for printing/photocopying?

A: Yes but all students are given free £5.00 printing credit per term. You can accrue up to £10.00 printing credit.
 
If you run out of printing credit you will have to buy more by:
  1. Visit the Box Office to buy more printing credit.
  2. Once you have purchased printing credit they will be given a ticket.
  3. Visit IT Support who will accept the ticket and add more printing credit to your account.

Q: How to do I print to the Follow Me Queue?

A: The Follow Me Queue should be available to you when you login. 
They are normally automatically displayed under Start > Printers & Scanners (PC) and Apple > System Preferences > Printers & Scanners (Mac).

Please press Print in the application you are in. You will be able to select the various printing queues:
  • Student Printing - Mono (A4)
  • Student Printing - Colour (A4)
  • Student Prining - A3 Mono
  • Student Priting - A3 Colour
All printers have been set to default print mono and on both side. You can change this by selecting the Colour Follow Me Queue, or by adjusting the print settings in the application.

Please select the printing queue/settings you require and press print. 

A new window will appear showing you the name of the document you are printing, which queue you are sending it to, how many pages and how much it will cost.

Q: How do I release my document on the printer?

A: Anything sent to the ‘Follow Me’ print queues will be held for 24-hours and will not be printed until you logon to the printer to release the job.

You can now use your ID Badge to login to any of the ‘Follow Me’ printers:
  1. Tap the ‘PaperCut Scan here’ label with your security badge.
  2. You will be prompted for your username and password the first time you do this.
  3. Enter your username and password.
  4. Click on the Set button.
Once logged on to the printer, you will see a page similar to the one shown below:
To view what you have stored for printing, select the first button "Print Release" and print the jobs you need.

Q: How much does printing cost?

A: We have been able to reduce the cost of printing in black and white, with an additional discount for printing duplex (both sides). 
Although colour printing is more widely available, we would ask you to use this sparingly as this is obviously costs more than mono printing.

A4 Printing
 A4 Grayscale - Single Sided  1.3p
 A4 Grayscale - Duplex  1.0p (per side)
 A4 Colour - Single Sided  6.2p
 A4 Colour - Duplex  5.5p (per side)

A3 Printing
 A3 Grayscale - Single Sided  2.6p
 A3 Grayscale - Duplex  2.1p (per side)
 A3 Colour - Single Sided  12.4p
 A3 Colour - Duplex  11.1p (per side)

Planet eStream

Q: What is Planet eStream?

A: Planet eStream is The BRIT School’s video streaming service. It provides features such as:
  • Video On Demand - View Video Content created by your teachers at anytime
  • Live Streaming - Stream and record your live events
  • View Live TV And Recorded FreeView - View Live TV and FreeView programmes recorded by your teachers
  • Lecture and Classroom Capture - View lecture and classroom lessons recorded by your Teachers
  • Video Assignments - Create video assignments for submission viewable for your teachers

Q: How do I access and log into Planet eStream?

A: You can access Planet eStream by:
  • At School - Please click on the Planet eStream tile on the Student Portal and log in with same username and password you use to log into the PCs/Macs.
  • At Home - Please navigate to The BRIT School website, click on the Students section on the top right hand corner and click on the Planet eStream button.

IT Support

Q: How do I contact IT Support?

A: If you ever need help with any IT issues you can:
  • Visit us - The IT Office is manned throughout the school day and is located between Student Services and the Attendance Office.
  • Email us at brit.it@brit.croydon.sch.uk (which will create a Helpdesk ticket)

Q: What time is IT Support open?

A: IT Support opening hours are:

Term Time
Monday to Friday
08:00am – 5:30pm

Holiday Time
Monday to Friday
08:00am – 4:30pm

Christmas
We are closed from 25th December to 31st December.
We are open from 2nd January.

Other questions or queries

Q: I have a different question/query. Who do I contact?

A: If it is an IT question or query please contact IT Support.
Any other queries should be directed to your tutor or strand teachers who will be able to assist you.