Configuring mobile devices for our new Google email, calendar, and contacts

posted Jul 12, 2018, 6:09 AM by Granger Meador   [ updated Aug 22, 2018, 10:16 AM ]

iPhones & iPads

These are included in the above manual links, but here are the essentials for getting native iPhone/iPad iOS apps to work:

NOTE: The district Wifi filter can interfere with this process. If performing these steps while on district Wifi, either turn off Wifi and use your cellular connection until your account is set up or perform these steps on a different Wifi network at home, etc.

Remove old Exchange account

If you previously synced your device with your district Outlook/Exchange account, you may already have an entry for username@bps-ok.org or Exchange in your accounts and should delete that first:

  1. Open Settings.

  2. Tap Accounts & Passwords.

  3. Look for an account for Exchange or username@bps-ok.org or an identifier you may have used when setting up your account.

  1. Tap that entry in the list of accounts.

  2. Make sure that the type of account is EXCHANGE as shown above the Account name to ensure you are deleting the defunct account and not your active Google account.

  3. Tap Delete Account and confirm the deletion.

You can use the native iOS Mail, Calendar, and Contacts apps and/or you may install and use Google’s own Gmail and Google Calendar apps.

Configuring Apple’s default iOS Mail, Calendar, and Contacts apps

You can use other mail apps, including Google’s dedicated Gmail app, to access your Gmail account. But it is a good idea to configure all of the native iOS apps for your district Google account so that any services connected to them operate as expected.


  1. Open Settings.

  2. Tap Accounts & Passwords.

  3. Tap Add Account.

  4. Tap Google.

  5. Enter your district email address and network password.

  6. Make sure the switches for mail, contacts, and calendars are in the ‘on’ positions.

  7. Tap Save.


TIP: If it says your password is wrong, but you know you entered it correctly, see “Re-syncing your Google account” for help.
  • See here for help with the native iOS Mail app including how to enable or disable message threading (called Conversation View in Gmail)

  • In the iOS Contacts app, click Groups at the top left to turn on and off which contact sources you use, so make sure All Gmail is on to use your district Gmail contacts.

    • To see ALL users in the district’s Global Address List within the Contacts app, you have to ask for that manually each time by clicking on Groups  in the top left, then clicking Global Address List, and then performing a search.


Installing Google’s Gmail app

We recommend you try out Google’s own Gmail iOS app as an alternative to the native iOS mail app:


  1. Use the App Store to download the Gmail app onto your iPhone or iPad.

  2. Open the Gmail app .

  3. In the top left, tap Menu ☰.

  4. Tap your account address.

  5. Tap Manage accounts Add account.

  6. Enter your district email address and network password.

  7. After your account is added, you'll be signed in to Gmail any time you open the Gmail app.

    • If you also have a personal Gmail account, you can tap the menu ☰ at the upper right of the Gmail app and then tap on the account icons to switch between your district and your personal accounts.


TIP: If it says your password is wrong, but you know you entered it correctly, see “Re-syncing your Google account” for help.

NOTE: As of this writing, the iOS Gmail app does NOT allow you to turn off conversation view, so all related messages will remain grouped. If you wish all messages to be listed individually, it is recommended that you use Apple’s Mail app instead.

CAUTION: This process will NOT sync up your district accounts to the native iOS Contacts app. If you wish to use the native iOS Contacts app, be sure you performed the steps outlined previously under Configuring your account for Apple’s default iOS Mail, Calendar, and Contacts apps.


Installing Google’s Google Calendar app

We recommend you try out Google’s own Google Calendar iOS app as an alternative to the native iOS app:

  1. Use the App Store to download the Google Calendar app onto your iPhone or iPad.

  2. Open the Google Calendar app .

  3. In the top left, tap Menu ☰ > Settings .

  4. Tap Manage accounts Add account.

  5. Enter your district email address and network password.

  6. If you also have a personal Gmail account and link it up as well, you can tap the menu icon ☰ at the upper right of the app and scroll to see your personal and your work calendars.

  • If you don’t see your events, make sure that your own Events calendar is turned on:

    1. Open the Google Calendar app .

    2. In the top left, tap the menu icon ☰ .

    3. Scroll down to the section for your district account, under username@bps-ok.org.

    4. Tap as needed to fill in the box next to Events and any other of your district Google Calendars you wish to see. Click Show more if needed to view your additional calendars.

    5. For example, you may want to add a school site's Events calendar to your account.


Android

NOTE: The district Wifi filter can interfere with this process. If performing these steps while on district Wifi, either turn off Wifi and use your cellular connection until your account is set up or perform these steps on a different Wifi network at home, etc.

CAUTION: The version of Android installed on personal devices varies widely, so be prepared for some differences from what is shown below.

Remove old Exchange account

If you previously synced your device with your district Outlook/Exchange account, we recommend you delete that. For devices running Android 2.2 or above (each Android version can be slightly different, and your Exchange account may show up as a Corporate Account).

  1. Go to Applications > Email. The Email screen will open.
  2. On the Email screen, bring up the settings menu and tap Accounts. The Accounts screen will open.
  3. Press and hold the Exchange Account  you want to delete until the Menu window opens.
  4. On the Menu window, click Remove Account. A Remove Account warning window will open.
  5. On the Remove Account warning window, tap OK or Remove Account to finish.

Gmail for Android

  1. If you aren't on the latest version of the Gmail app, update the Gmail app.

  2. On your Android phone or tablet, open the Gmail app Gmail.

  3. In the top left, tap Menu Menu.

  4. To the right of your username, tap the Down arrow Down Arrow.

  5. Tap Add account.

  6. Choose the type of account you want to add.

  7. Follow the steps on the screen to add your account.

  8. After your account is added, you'll be signed in to Gmail any time you open the Gmail app.

TIP: If it says your password is wrong, but you know you entered it correctly, see “Re-syncing your Google account” for help.


Google Calendar for Android

  1. If you aren't on the latest version of the Google Calendar app, update it.

  2. On your Android phone or tablet, open the Google Calendar app .

  3. In the “Personal” section, tap Accounts > Add account.

  4. Select Google as the type of account.

  5. Sign in with your full district email address and password.

  6. Follow the instructions on the screen to finish the process.


Re-syncing your Google account

If you are ever setting up Gmail on a computer or mobile device and it claims your email address or password are not valid, try this trick:

  1. Log onto a district networked Windows computer with your usual username and password.
  2. Hit CTRL-ALT-DEL and choose to change or update your password.
  3. Re-enter your existing password as both your old AND your new password. 
  4. Completing that process will trigger a re-syncing of your password with Google and hopefully resolve the difficulty.