How do I get my staff Chromebook serviced?

posted May 3, 2018, 5:54 AM by Granger Meador   [ updated May 3, 2018, 6:10 AM ]
Staff Chromebooks
Below is the procedure for servicing a staff member's district-issued Chromebook. This procedure is also available as an online printable document.
If your district-issued Chromebook malfunctions:
  1. Many issues can be resolved by simply rebooting the device.

    • Try soft rebooting the Chromebook by holding down the refresh key while you press the power button.+

    • If that doesn’t work, try hard rebooting the Chromebook by pressing and holding the power button until it shuts down. Wait a bit and boot it up fresh.

  2. Consult the online manual and help at BPSCHROMEBOOK.ORG or use the links below to see if the issue can be resolved that way.

  3. Consult with the site’s Instructional Technology Assistant or a site technology assistant or troubleshooter to see if they can help resolve the issue. BHS staff members can go to room 132 for support from the Student Technology Support Team.

  4. Take the Chromebook to the site librarian, who will check out a loaner unit and send off the device needing servicing as outlined next.





Transporting a staff Chromebook from a site to BHS 132 for servicing

  1. Staff Member: Take the device to the site library. The charger should NOT be included unless it is involved with the issue.

  2. Site Librarian:

    1. Use Follett* to check out a spare Chromebook to the staff member with NO CHARGER unless it is broken.

    2. Complete the top portion of a SERVICE SLIP and tuck it between the keyboard and screen of the closed Chromebook.

    3. Place the Chromebook, with the service slip in it, into a spare black case.

    4. Write “BHS 132” on a piece of tape and affix it to the front of the case above the pocket.

    5. File a Help Desk ticket to notify Tech Services that there is a Chromebook to pick up on their next regular visit. (Technicians will not make special trips for pickups.)

  3. Technician assigned to the site: Pick up the Chromebook case and take it to the WRC.

  4. BHS Technician:

    1. Transports the Chromebook case to BHS 132 on the next regular visit to BHS.

    2. Close the Help Desk ticket regarding pickup and delivery of the device.


Returning a staff Chromebook from BHS 132 back to a site after servicing

  1. Student Technology Support Team (STST):

    1. Upon receipt, enter DATE RECEIVED BY STST in appropriate entry in the tracking sheet.

    2. Perform the necessary services.

    3. AFTER DEVICE SERVICING IS COMPLETE, complete the remainder of the service slip

    4. Update the STST repairs tracking sheet with the servicing information and SERVICE COMPLETED DATE

    5. Tuck the service slip between the keyboard and screen of the closed Chromebook.

    6. Insert the Chromebook, with the completed service slip in it, in a black case.

    7. Write “SITE NAME - LIBRARY” on a piece of tape and affix it to the exterior of the case.

    8. Take the case to the BHS Librarian.

  1. BHS Librarian: File a Help Desk ticket to have a BHS Technician pickup the case on the next regular visit to BHS.

  2. BHS Technician: Pick up the Chromebook case and take it to the WRC.

  3. Technician assigned to the site:

    1. Transport the case to the site and drop it off with the librarian.

    2. Close the Help Desk ticket regarding pickup and delivery of the device.

  4. Site Librarian:

  1. Notify the staff member to bring in their loaner.

  2. When the loaner is returned, use Follett to check it back in.

  3. Take the serviced Chromebook out of the case and give it to the appropriate staff member, with the service slip still tucked into it to explain what was done.