Staff Chromebook FAQs

Staff Chromebook Frequently Asked Questions

  • Misbehaving websites may rely on Flash If you encounter a website with videos, animations, or other interactive elements that will not load or run properly, they may rely on Adobe's outdated Flash player.Adobe has ...
    Posted Dec 11, 2018, 6:14 AM by Granger Meador
  • Can I monitor a student's Chromebook remotely? Teachers in grades 9-12 can use Lightspeed Relay Classroom to monitor and control students' Chromebooks during class.We will extend the capability across grades 6-12 in 2019-20 ...
    Posted Nov 9, 2018, 9:43 AM by Granger Meador
  • How do I get a student or staff Chromebook serviced? Staff Chromebook repair proceduresStudent Chromebook repair proceduresServicing Staff DevicesIf a staff member's district-issued Chromebook malfunctions:Many issues can be resolved by simply rebooting the device ...
    Posted Jan 19, 2019, 5:02 AM by Granger Meador
  • Can I get an extra charger for my Chromebook? Your Chromebook case includes a convenient zipper side pocket where you can carry the separate charger. For those who prefer to keep separate chargers at work and at home:Until ...
    Posted Jan 23, 2018, 4:28 PM by Granger Meador
  • How do I access my email and calendar on a Chromebook? Currently staff members still rely on the Microsoft Exchange Server for district email and appointments. On a Chromebook we are limited to using the Outlook Web App to access it ...
    Posted Jan 20, 2018, 6:02 AM by Granger Meador
  • Why can't I access YouTube or other sites on my Chromebook at school? If a site that you can normally access as a teacher, such as YouTube, shows the block screen or the annoying "This site can't be reached" error page when ...
    Posted Jan 22, 2019, 12:34 PM by Granger Meador
  • Can I use software/service XXXX on my Chromebook? Services that are entirely cloud-based can be accessed on a Chromebook. Software designed for specific operating systems like Windows or Apple’s OS X or iOS will NOT run ...
    Posted Jan 20, 2018, 4:51 AM by Granger Meador
  • How can I print from my Chromebook? If you have a printer at school or at home that can be accessed from a Windows computer, you can set up Google Cloud Print on that computer and, so ...
    Posted Jan 27, 2018, 6:07 AM by Granger Meador
  • How can I access files and even edit some of them while offline? You can download a file from your Google Drive or other sources directly into the limited memory on your Chromebook. Even better, if you use G Suite apps like Google ...
    Posted Jan 19, 2018, 1:06 PM by Granger Meador
  • How can I display a Chromebook screen on a projector or monitor? HDMI ports on Dell 3120, 3180, and Lenovo ChromebooksThese older devices have full-size HDMI ports to output video and sound to external displays and speakers. In a conference ...
    Posted Jan 10, 2019, 5:01 PM by Granger Meador
  • Which mouse can I get for my Chromebook? Your Chromebook includes a touchpad, and the newer Lenovo staff Chromebooks have a touchscreen. But if you would also like to use a mouse with your Chromebook:Just about any ...
    Posted May 30, 2018, 6:16 AM by Granger Meador
  • Why can’t I access the PowerTeacher Gradebook on my Chromebook? The old PowerTeacher Gradebook the district was still using in 2017-2018 is NOT compatible with Chromebooks. In summer 2018 the district plans to switch over to the newer PowerTeacher ...
    Posted Jan 25, 2018, 12:26 PM by Granger Meador
Showing posts 1 - 12 of 12. View more »

FAQ

Misbehaving websites may rely on Flash

posted Dec 11, 2018, 6:06 AM by Granger Meador   [ updated Dec 11, 2018, 6:14 AM ]


If you encounter a website with videos, animations, or other interactive elements that will not load or run properly, they may rely on Adobe's outdated Flash player.

Adobe has stopped supporting Flash, and Chrome will stop all support for Flash in 2020. Until then, Google is making it more difficult to run Flash in an effort to convince websites to update to newer code like HTML5.

Until 2020, you can still get Flash to run on these old websites in the Chrome browser:
  1. Click the padlock icon to the LEFT of the webpage URL in the browser.
  2. If the pop-up menu has an entry for Flash, select it. If there is no such entry, click on Site settings.
  3. Change the setting for Flash to Allow.
  4. When you return to the webpage, you may be prompted to Reload it.

Allow Flash in Chrome

Can I monitor a student's Chromebook remotely?

posted Nov 9, 2018, 9:40 AM by Granger Meador   [ updated Nov 9, 2018, 9:43 AM ]

Teachers in grades 9-12 can use Lightspeed Relay Classroom to monitor and control students' Chromebooks during class.

We will extend the capability across grades 6-12 in 2019-20 and, once we can secure sufficient funding, we will extend it districtwide.
Relay Classroom

How do I get a student or staff Chromebook serviced?

posted May 3, 2018, 5:54 AM by Granger Meador   [ updated Jan 19, 2019, 5:02 AM ]

Servicing Staff Devices


If a staff member's district-issued Chromebook malfunctions:
  1. Many issues can be resolved by simply rebooting the device.

    • Try soft rebooting the Chromebook by holding down the refresh key while you press the power button.+

    • If that doesn’t work, try hard rebooting the Chromebook by pressing and holding the power button until it shuts down. Wait a bit and boot it up fresh.

  2. Consult the online manual and help at BPSCHROMEBOOK.ORG or use the links below to see if the issue can be resolved that way.

  3. Consult with the site’s Instructional Technology Assistant or a site technology assistant or troubleshooter to see if they can help resolve the issue. BHS staff members can go to room 132 for support from the Student Technology Support Team.

  4. Take the Chromebook to the site librarian, who will check out a loaner unit and send off the device needing servicing as outlined next.



Transporting a staff Chromebook from a site to BHS 132 for servicing

  1. Staff Member: Take the device to the site library. The charger should NOT be included unless it is involved with the issue.

  2. Site Librarian:

    1. Use Follett* to check out a spare Chromebook to the staff member with NO CHARGER unless it is broken.

    2. Complete the top portion of a SERVICE SLIP and tuck it between the keyboard and screen of the closed Chromebook.

    3. Place the Chromebook, with the service slip in it, into a spare black case.

    4. Write “BHS 132” on a piece of tape and affix it to the front of the case above the pocket.

    5. File a Bruin Help Desk “Chromebook Transport” ticket with PICK UP FROM set as your library and DELIVER TO set to “BHS Room 132” to notify Tech Services that there is a Chromebook to pick up on their next regular visit. (Technicians will not make special trips for pickups.)

  3. Technician assigned to the site: Pick up the Chromebook case and take it to the WRC.

  4. BHS Technician:

    1. Transport the Chromebook case to BHS 132 on the next regular visit to BHS.

    2. Close the Chromebook Transport Help Desk ticket.


Returning a staff Chromebook from BHS 132 back to a site after servicing

  1. Student Technology Support Team (STST):

    1. Upon receipt, enter DATE RECEIVED in the appropriate blank in the tracking sheet.

    2. Perform the necessary services.

    3. AFTER DEVICE SERVICING IS COMPLETE, complete the remainder of the service slip.

    4. Update the repairs tracking sheet AND service slip with the servicing information and DATE RESOLVED.

    5. Tuck the service slip between the keyboard and screen of the closed Chromebook.

    6. Insert the Chromebook, with the completed service slip in it, in a black case.

    7. Write “SITE NAME - LIBRARY” on a piece of tape and affix it to the exterior of the case.

    8. Take the case to the BHS Librarian.

  1. BHS Librarian: File a Bruin Help Desk “Chromebook Transport” ticket with PICK UP FROM set as your library and DELIVER TO set to the appropriate site library.

  2. BHS Technician: Pick up the Chromebook case and take it to the WRC.

  3. Technician assigned to the site:

    1. Transport the case to the site and drop it off with the librarian.

    2. Close the Chromebook Transport Help Desk ticket.

  4. Site Librarian:

  1. Notify the staff member to bring in their loaner.

  2. When the loaner is returned, use Follett to check it back in.

  3. Take the serviced Chromebook out of the case and give it to the appropriate staff member, with the service slip still tucked into it to explain what was done.


Servicing Student Devices


If a student's district-issued Chromebook malfunctions:
  1. Many issues can be resolved by simply rebooting the device.

    • Try soft rebooting the Chromebook by holding down the refresh key while you press the power button.+

    • If that doesn’t work, try hard rebooting the Chromebook by pressing and holding the power button until it shuts down. Wait a bit and boot it up fresh.

  2. Consult the online manual and help at BPSCHROMEBOOK.ORG or use the links below to see if the issue can be resolved that way.
  3. BHS students and staff should go to room 132 for support from the Student Technology Support Team. At other sites, consult with the site’s Instructional Technology Assistant or a site technology assistant or troubleshooter to see if they can help resolve the issue. If not, and the device is from a district-provided school cart, take the Chromebook to the site librarian, who will send off the device needing services as outlined below.


Transporting a student Chromebook from an elementary or middle school to BHS 132

  1. Staff Member: Take the device to the site library. The charger should be left in the cart and NOT included unless it is involved with the issue.

  2. Site Librarian:

    1. Complete the top portion of a SERVICE SLIP and tuck it between the keyboard and screen of the closed Chromebook.

    2. Place the Chromebook, with the service slip in it, into a spare black case.

    3. Write “BHS 132” on a piece of tape and affix it to the front of the case above the pocket.

    4. File a Bruin Help Desk “Chromebook Transport” ticket with PICK UP FROM set as your library and DELIVER TO set to “BHS Room 132” to notify Tech Services that there is a Chromebook to pick up on their next regular visit. (Technicians will not make special trips for pickups.)

  3. Technician assigned to the site: Pick up the Chromebook case and take it to the WRC.

  4. BHS Technician:

    1. Transport the Chromebook case to BHS 132 on the next regular visit to BHS.

    2. Close the Chromebook Transport Help Desk ticket.


Returning a student Chromebook from BHS 132 back to an elementary or middle school

  1. Student Technology Support Team (STST):

    1. Upon receipt, enter DATE RECEIVED in the appropriate blank in the tracking sheet.

    2. Perform the necessary services.

    3. AFTER DEVICE SERVICING IS COMPLETE, complete the remainder of the service slip.

    4. Update the STST repairs tracking sheet AND service slip with the servicing information and DATE RESOLVED.

    5. Tuck the service slip between the keyboard and screen of the closed Chromebook.

    6. Insert the Chromebook, with the completed service slip in it, in a black case.

    7. Write “SITE NAME - LIBRARY” on a piece of tape and affix it to the exterior of the case.

    8. Take the case to the BHS Librarian.

  1. BHS Librarian: File a Bruin Help Desk “Chromebook Transport” ticket to notify Tech Services that there is a Chromebook to pick upticket to have a BHS Technician pickup the case on the next regular visit to BHS.

  2. BHS Technician: Pick up the Chromebook case and take it to the WRC.

  3. Technician assigned to the site:

    1. Transport the case to the site and drop it off with the librarian.

    2. Close the Chromebook Transport Help Desk ticket.

  4. Site Librarian: Take the serviced Chromebook out of the case and return it to the appropriate slot in the appropriate cart.

Can I get an extra charger for my Chromebook?

posted Jan 23, 2018, 4:24 PM by Granger Meador   [ updated Jan 23, 2018, 4:28 PM ]

Your Chromebook case includes a convenient zipper side pocket where you can carry the separate charger. For those who prefer to keep separate chargers at work and at home:

  • Until August 2018, only faculty members in grades 9-12 who earn a Green Belt in the Kung Fu Canvas training program will be provided with an extra charger for their Dell 3120 Chromebooks.
  • After August 2018, faculty members in grades 6-8 who earn a Green Belt via Kung Fu Canvas will be provided with an extra charger for their Lenovo N23 Yoga Chromebooks.
  • Otherwise, staff members must purchase extra chargers at their own personal expense. Below are Amazon links:

Lenovo charger



Dell 3120 Charger

How do I access my email and calendar on a Chromebook?

posted Jan 20, 2018, 5:16 AM by Granger Meador   [ updated Jan 20, 2018, 6:02 AM ]

webmail bookmark
Currently staff members still rely on the Microsoft Exchange Server for district email and appointments. On a Chromebook we are limited to using the Outlook Web App to access it.

In the BPSD bookmark group, click the Webmail link to access https://webmail.bps-ok.org

We know it is clunky and primitive
Our old Exchange Server's app used to work better with Google Chrome, but changes in web standards now force it to use the "Light version" of that app to make everything work, such as file attachments and draft messages.

We are considering switching staff members over to Gmail and Google Calendar in summer 2018 to address this issue. (Students already have Gmail student accounts.) But that's a big move for hundreds of staff members which will require much planning and retraining. Meanwhile, here below are some workarounds if you hate Outlook Web App on a Chromebook as much as we do:

Three workarounds:
  1. Use your smartphone or tablet instead: Frankly, mobile devices running iOS and Android are the most convenient ways to access your district email and calendar when away from your station at school:
  1. Use the Windows 10 Mail app instead: At home, if you have Windows 10, its default Mail app works pretty well with our old Exchange Server.
  1. Get a better interface on the Chromebook, but with some broken features: On Chromebooks and in the Google Chrome browser on a desktop computer, you can install the OWAFull extension and then deliberately UNcheck the Web App login screen option Use the light version of Outlook Web App.
That will open the more powerful older version of the Outlook Web App, with a better interface, drag-and-drop, etc. 

HOWEVER, SOME FEATURES WILL NOT WORK:
  • file attachments do NOT work in the full version
  • drag-and-drop will NOT work
  • drafts you save in the full version of the Outlook Web App may not be accessible when you access your email on a different service
Light version of Outlook Web App
Yes, we know the Outlook Web App on a Chromebook is primitive, but it works

Getting the broken full version back

Light version checkbox
Installing the OWAFull extension will allow you tUNcheck the Use the light version of Outlook Web App on the webmail login screen. 

That provides a much improved interface. BUT you won't be able to attach any files to messages unless you logout of the app and re-open it and deliberately check the box for Use the light version of the Outlook Web App.

Also, drag-and-drop does not work and drafts you save in the full version of the app may not be visible elsewhere.

Full OWA
You can install OWAFull to trick a Chromebook into loading the full version of the Outlook Web App, which is more powerful BUT has some broken features like file attachments




Why can't I access YouTube or other sites on my Chromebook at school?

posted Jan 19, 2018, 1:31 PM by Granger Meador   [ updated Jan 22, 2019, 12:34 PM ]

If a site that you can normally access as a teacher, such as YouTube, shows the block screen or the annoying "This site can't be reached" error page when you on the district network:
  1. Open the BPSD bookmark group in your Chrome browser and click the Web Filter link. 
  2. Enter your district username and password. (The username does NOT include @bps-ok.org or @stu.bps-ok.org.) 
  3. You should be able to access the usual sites for at least 30 minutes. 
For your reference, the login address is: lsaccess.me/login

We hope to get the “Lightspeed User Agent” extension already installed on our Chromebooks to authenticate with Google to avoid this issue, but we haven’t licked that problem yet.

Can I use software/service XXXX on my Chromebook?

posted Jan 19, 2018, 1:18 PM by Granger Meador   [ updated Jan 20, 2018, 4:51 AM ]

  • Services that are entirely cloud-based can be accessed on a Chromebook.
  • Software designed for specific operating systems like Windows or Apple’s OS X or iOS will NOT run on a Chromebook.
    • However, if you use an online subscription to login to a particular service, even though you use a Windows program to use it on a desktop computer, it might offer a free Chrome app or extension you can use with your login.
  • First try a Google search in which you add the word “Chromebook” to the name of the software or service and that might yield support information.
    • If that doesn’t help, try searching for the website for your software or service and look for a Support or Technical Requirements link.

Chrome Web Store

Answers to some recent Chromebook use inquiries:
  • PowerTeacher

How can I print from my Chromebook?

posted Jan 19, 2018, 1:10 PM by Granger Meador   [ updated Jan 27, 2018, 6:07 AM ]

Cloud Print
If you have a printer at school or at home that can be accessed from a Windows computer, you can set up Google Cloud Print on that computer and, so long it is left on, print to the printer from your Chromebook.

You can even print to a school printer from home using this service! 

Click here for printable instructions

Wi-Fi Printers

HP Print for Chrome
We've had more trouble with WiFi-only printers, especially at schools. They tend to go offline in Google Cloud Print and not work reliably. But we've found that the HP Print for Chrome extension works well with our wireless HP printers.


How can I access files and even edit some of them while offline?

posted Jan 19, 2018, 1:06 PM by Granger Meador   [ updated Jan 19, 2018, 1:06 PM ]

No WiFi
You can download a file from your Google Drive or other sources directly into the limited memory on your Chromebook.

Even better, if you use G Suite apps like Google Docs, Slides, and Sheets, you and your students can set them to offline access to download them before you leave school Wifi. Then you can edit them while offline and they'll re-sync when you return to Wifi.

Remember, some students have NO WiFi at home. 
  • Keep your assignments do-able for those students by using G Suite Apps and helping students set the needed docs for offline access before they leave school.
    • Students who will be offline should follow these instructions to download assignments using Google Docs/Sheets/Slides in advance while still at school, setting them to be available for offline editing later; they can be uploaded when the student returns to school.
  •  For digital assignments that can't be completed offline, you must make alternatives, such as a paper equivalents, available for students who lack WiFi access.
  • Some restaurants and businesses also offer WiFi connections to their patrons. 
  • There is also after-school tutoring offered a few days each week at the high school with transportation home. 

How can I display a Chromebook screen on a projector or monitor?

posted Jan 19, 2018, 12:52 PM by Granger Meador   [ updated Jan 10, 2019, 5:01 PM ]

HDMI ports on Dell 3120, 3180, and Lenovo Chromebooks

These older devices have full-size HDMI ports to output video and sound to external displays and speakers.

In a conference room or other room which lacks a dedicated computer:

  • If the monitor or projector has HDMI ports, you can use a full-size HDMI cable with male leads on both ends to connect the Chromebook.
  • If the monitor or projector only supports the older VGA video port, have a site tech troubleshooter file a Help Desk ticket to request an HDMI adapter dongle for use in the conference room, library, etc.
HDMI vs VGA

In the classroom:

First, consider if you even need to hookup the Chromebook. You can show most things in the Google Chrome browser on your teacher station that you would show on a Chromebook. Students can also login to their Google accounts in your desktop browser to display things from their Google Drive or Google apps.

But if you do need to display your own Chromebook or a student's Chromebook screen:

  • Technology Services does NOT provide dongles and cabling to connect Chromebooks in classrooms since teachers can use Google Cast for free. However, if you wish to invest in a dongle and cabling at your own risk and expense, Amazon links and instructions are shown below.

Technology Services does not support hardwired connections in classrooms to Chromebooks. But if you find Google Cast is simply too frustrating, you can invest at your own risk and expense in a hardware solution.
  
  • To connect to a modern monitor or in newer construction with HDMI wall ports, you just need a full-size HDMI cable to make the connection:

  • For most classrooms with older VGA wall ports and stereo RCA audio ports:

Many HDMI-to-VGA converter dongles have NOT been reliable with our Chromebooks. We only recommend the HD2VGAA2 model from Star Tech.

You will need a VGA cable long enough to reach from the dongle on the Chromebook to the wall port.

Ports
For sound, you will likely need a cable that has a male 3.5 mm audio jack at both ends that is long enough to reach from the hole in the dongle attached to the Chromebook, or from the Chromebook’s headphone jack, to the wall port.
However, if the wall plate has no 3.5 mm audio jack and ONLY has the red and white RCA stereo audio jacks, you need a cable with a male 3.5 mm audio jack at one end and the red and white male RCA audio jacks at the other end, and it must be long enough to reach from the dongle on the Chromebook, or its headphone jack, to the wall port.

USB-C DisplayPorts on Dell 5190 Chromebooks

Newer devices have USB-C ports which can be used to plug in a charger OR output audiovisual signals.

In a conference room or other room which lacks a dedicated computer:

  • If there is no USB-C dongle in the room, have a site tech troubleshooter file a Help Desk ticket to request a USB-C to HDMI/VGA adapter dongle for use in the conference room, library, etc.
USB-C dongle
In the classroom:

First, consider if you even need to hookup the Chromebook. You can show most things in the Google Chrome browser on your teacher station that you would show on a Chromebook. Students can also login to their Google accounts in your desktop browser to display things from their Google Drive or Google apps.

But if you do need to display your own Chromebook or a student's Chromebook screen:

  • Technology Services does NOT provide dongles and cabling to connect Chromebooks in classrooms since teachers can use Google Cast for free. However, if you wish to invest in a dongle and cabling at your own risk and expense, Amazon links and instructions are shown below.

Technology Services does not support hardwired connections in classrooms to Chromebooks. But if you find Google Cast is simply too frustrating, you can invest at your own risk and expense in a hardware solution.

USB-C dongle
You will need a USB-C dongle that converts the audiovisual signals from a USB-C port on the Chromebook into an HDMI signal or a VGA video signal and analog audio signal for 3.5 mm or RCA audio jacks.
Older classrooms have VGA ports instead of HDMI, so you will need a VGA cable long enough to reach a wall port. For sound, you will need a 3.5 mm audio cable long enough to reach that wall port.
Ports
For sound, you will likely need a cable that has a male 3.5 mm audio jack at both ends that is long enough to reach from the hole in the dongle attached to the Chromebook, or from the Chromebook’s headphone jack, to the wall port.
However, if the wall plate has no 3.5 mm audio jack and ONLY has the red and white RCA stereo audio jacks, you need a cable with a male 3.5 mm audio jack at one end and the red and white male RCA audio jacks at the other end, and it must be long enough to reach from the dongle on the Chromebook, or its headphone jack, to the wall port.
Some newer classrooms have HDMI connections. For those, you only need a full-size HDMI cable that is male on each end to carry both video and audio signals:

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