Experience

Shelly M. Doty

115 W. Idaho Ave.

Meridian, Idaho 83642

208-631-1613

Summary of Qualifications:

• Thirty plus (30+) years of library experience in increasingly responsible roles.

• Thirty plus (40+) years offering exceptional customer service.

• Passion for education and advocating quality library services and resources.

• Excellent organizational skills and adept in project management.

• Adaptable to a rapidly changing environment while effectively balancing operations.

• Goal oriented, with attention to detail and follow-through.

• Experienced in supervisory and management skills, policies and procedures.

• Knowledge of and hands-on experience with Microsoft Office Suite, Camtasia, Google Workspace, Social Media, Springshare products, Qualtrics, WordPress.

• Competent in tracking and analyzing data and statistical retention and methods.

• Solid writing skills for reports, policies and procedures, and communication.

• Relish creativity, streamlining and combining information and needs.

Experience:

Associate Academic Program Coordinator - 2016 - present

Instruction & Research Services – Instruction Team, Reference

Boise State University, Albertsons Library

Responsibilities include:

• Collaborate with the Library Instruction Coordinator/Team in developing and implementing instructional curriculum, assessment and technology needs, reviewing use of technology and materials and advocating changes based on usage, reliability, needs and streamlining of processes to positively affect the program as a whole

• Collaborate on new course development in Blackboard for Library Badges and CWI Transfer Badges; manage communication, reports, statistics, data analysis

• Manage library instruction scheduling, technology devices, research guides and print-on-demand curriculum for the University Foundations (UF) courses of the Foundational Studies Program and serve as liaison for communication with UF and library faculty and administration

• Manage technology devices for library instruction/other needs

• Provide general and in-depth reference service and instruction in person and through chat, phone, email and text services

• Manage UF session statistics for all librarians and provide instructional statistical information and reports upon request for librarians, library administration, the University and national agency reporting

• Develop and maintain research guides; currently responsible for all UF guides and the Newspaper and Campus Read guides

• Manage online scheduling for the Academic 106 library course through the University PeopleSoft system and in conjunction with the Instruction Coordinator

• Manage and assign the library instruction requests received through the unit email account/web form.

• Perform copy-cataloging and call number assignment for government documents and juvenile/young adult fiction added to the collection

• Participate in and develop Outreach activities

• Manage instruction archive file for surveys and ACAD106 final grades

Library Assistant III – 2002 – 2016

Instruction & Research Services – Reference, Documents, Instruction Team

Boise State University, Albertsons Library

Responsibilities include:

• Collaborate with the Library Instruction Coordinator/Team in developing and implementing instructional curriculum, assessment, and technology needs, reviewing use of technology and materials and advocating changes based on usage, reliability, needs and streamlining of processes to positively affect the program as a whole

• Manage library instruction scheduling, technology devices, research guides and print-on-demand curriculum for the University Foundations (UF) courses of the Foundational Studies Program and serve as liaison for communication with UF and library faculty and administration

• Manage technology devices for library instruction/other needs

• Provide general and in-depth reference service and instruction in person and through chat, phone, email and text services

• Manage UF session statistics for all librarians and provide instructional statistical information and reports upon request for librarians, library administration, the University and national agency reporting

• Develop and maintain research guides; currently responsible for all UF guides and the Newspaper and Campus Read guides

• Perform copy-cataloging and call number assignment for government documents and juvenile/young adult fiction added to the collection

• Participate in and develop Outreach activities

• Manage instruction archive file for surveys and ACAD106 final grades

• Provide assistance as backup for the Reference Coordinator

Past responsibilities included:

• Managed online scheduling and research guide for the UNIV106 (now Academic 106) library course through the University PeopleSoft system and in conjunction with the Head of Instruction & Research Services

• Managed library tutorial files, imported old files from various software programs in Camtasia, updated tutorials and created open/close sequences for splicing to most of the 80+ videos to adhere to University brand standards. Provided and arranged training and collaborated in tutorial creation with librarians based on their needs and subject areas.

• In charge of Government Documents collection for processing of varied formats, collection maintenance, statistics, and communication with the Federal Depository Library program of the Government Printing Office. Assisted in developing procedures for processing of online documents. Developed streamlined procedures for receipt and withdrawal/offers state and nation-wide at a 56% selection rate. Worked in collaboration with the Documents Librarian.

• Team leader of a four staff team in all supervision aspects of student assistants in Reference, Maps, Microforms and Government Documents, with direct supervision of one classified staff.

• Maintained, ordered and stored all unit supplies for Instruction & Research Services unit and Government Documents.

• Assigned permission numbers for UNIV106 courses.

• Managed and assigned the library instruction requests received through the unit email account. Collaborated on faculty request form redesign based on course, college, faculty intent, area of research and specialized needs.

• Assisted with Graduate workshops, providing support through email, surveys and various communication with students and librarians.

• Managed the Maps Collection maintenance and assisted in the Access database update.

• In charge of the Reference Collection and maintenance and processing of incoming/withdrawn materials.

• Managed and maintained statistics for documents, microforms, maps, reference and ReadScale (librarian consultations), developing tracking methods and providing analysis and reports.

• Supervised one Office Specialist II and four to eight (at most 25) work study students from hiring through disciplinary actions and evaluations. Tracked and requested budget, provided requests and reports for library administration. Approved time in the PeopleSoft system.

Library Assistant II – 1994 – 2002

Technical Services, Acquisitions

Boise State University, Albertsons Library

Responsibilities included:

• Gifts – managed/co-managed the processing of approximately 1500 gift items per month, maintained donor records, supervised searching, evaluated items by subject, processed all additions in OCLC/Catalyst, processed all discards and offers through duplicate exchange programs. Managed vehicle requisition, packaging and pickup of local gift donations.

• Collection development – managed gifts, approval plans and Conspectus, as librarian contact, assigning items for subject review and providing information and statistical reports

• Search strategies – performed and trained work study students in in-depth bibliographic searching

• Approval plans – responsible for the McCain Western Studies and Religious Interests plans, including invoice verification, orders, bibliographic searching, retention preparation, on-line accounting, authorization of payment, cataloging

• Copy cataloging – processed government documents using OCLC/Catalyst, created holdings and item records, interim records, performed bibliographic searching

• Supervision – all aspects of supervision for one staff and two to six (2-6) work study students, working with all unit staff to set priorities and assign/monitor work for students

• Conspectus software – coordinator/assistant coordinator of the software program, managed the database, installed new versions, imported data, created new divisions, categories and subjects, ran reports WLN/OCLC bibliographic tools

Records Clerk/Library Assistant I – 1990 – 1994

Circulation

Boise State University, Albertsons Library

Responsibilities included:

• Stacks/night supervisor – in charge of Circulation evenings and weekends, responsible for cash drawer, emergency procedures, equipment maintenance, performed all supervisory functions for 20-40 work study students each semester, assessed shifting needs of the collection and developed plans and managed progress

• Night/weekend building coordinator – in charge of building and responsible for all personnel, assisted in maintaining security during library remodel

• Research – assisted patrons in research evenings and weekends as needed

• Customer service – provided customer service, explained/upheld library policy, dealt with difficult patrons, collected payments/wrote receipts, set up payment agreements

• Policies, procedures – explained and upheld library policy for all patrons, rewrote and updated the Student Assistant Manual

• Billing – in charge of manual and computerized billing, managed files, verified status and charges, researched lost/missing items and out-of-print costs, used WYSE Human Resource Services system to place and remove student holds

Employment previous to Albertsons Library:

Idaho Transportation Department, Boise, Idaho, April-August, 1990 (temp)

United States Postal Service, Tacoma, Washington, July 1989-January 1990 (temp)

United States Army, October 1985-October 1988, Honorable Discharge

Denny’s Restaurant, Boise, Idaho, 1983-1985

Job Corps Training/College Program, 1981-1983, Astoria, Oregon/Seattle, Washington

Sambo's Restaurant, Boise, Idaho, 1976-1981