Billing Procedures

1. For a child to be considered enrolled and allowed to attend, the non-refundable registration fee and the first tuition payment must be paid in advance. If an overpayment occurs on the first tuition cycle, it will be credited to the following payment.

2. Billing will begin as designated on the contract start date.

3. The parent/guardian will be billed for contracted days of service and responsible for tuition payment whether the child attends or is absent. Vacation tuition credit will not be given during the school year. Two weeks vacation tuition credit will be allowed during the summer program, provided a Vacation Request Form is submitted at least 10 business days in advance.

4. Parent/guardian may not rotate or substitute contracted days. If a child attends additional days or hours than originally contracted, the parent/guardian will be billed extra charges according to the current drop in rates.

5. There is no grace period given on part time contracts. Part time contracts are for up to 5 hours of care per day according to the contract schedule. If a child attends outside of the contracted schedule an extra charge of $25.00 per day will be billed regardless of the amount of time the child attends outside of the contracted schedule. Example: If a child is registered to attend from 9:00 a.m. to 2:00 p.m. and actually attends 9:15 a.m. to 2:15 p.m., there will be a $25.00 charge for attending 15 minutes past the contracted pick up time of 2:00 p.m. The same fee applies if a child is dropped off before the contracted start time.

6. There is no grace period given on Kindergarten or PreKindergarten School Day Contract plans. If a child attends before 8:45/9:15 or after 3:15/3:45, depending on the school bell schedule, there will be an extra charge of $25.00 per day.

7. Monthly contract rates include the following non-school days: October 5 & 6, 2017, October 27, 2017, November 1, 2017 (Kindergarten only), November 2 & 3, 2017, November 20-22, 2017, December 22, 2017, January 2-5, 2018, January 15, 2018 and March 26-30, 2018. Parents/Guardians have the option of not attending during these days and applying for tuition credit at their contracted daily rate by submitting a Non-School Day Non-Attendance form at least 10 business days in advance of the non-school day. Daily rates are posted on our website under RATES.

8. If a child is contracted to attend after school on the following early release days, there will be no additional tuition charge: August 22, 2017, December 21, 2017, January 19, 2018, March 23 2018, May 25, 2018  and June 1, 2018..

9. One contract change during the summer session and two contract changes during the school year will be allowed at no additional charge to the parent, if a minimum 10 business day notice is given. Further contract changes will be assessed a $15.00 charge. When a contract change adds to the enrollment contract plan, payment for the additional fees will be due upon receipt of the contract change form or on the start date, whichever comes first. When a contract change is submitted with less than 10 business day's notice there will be an additional $15.00 charge. This includes contract changes submitted before a new summer or school year session begins. 

10. If parent/guardian or designated emergency contract has not picked a child up by 6:00 p.m., a $5.00 per minute fine will be assessed. If parent/guardian or designated emergency contact listed on the enrollment contract, has not been contacted to pick up the child by 6:15 p.m., the Program Coordinator will then notify Health and Welfare. Late pick up fees will be assessed on the next billing statement.

11. All tuition payments will be billed through Tuition Express on the due dates.

12. A statement of account will be emailed to the parent/guardian. If no email address is provided on this contract the parent/guardian may request a copy from a staff member. The statement will include charges incurred through the statement date.

13. Extra charges will be billed each billing cycle and payment will be due by the next contracted payment due date. Extra charge rates are posted on our website under RATES.

14. A $25.00 fee will be charged for checking account payments returned from the bank. A $5.00 fee will be charged for all declined credit or debit card payments. The fee and replacement payment must be paid in full by debit, credit or money order within one business day of notification to the parent.

15. Cancellation of services must be made on a withdrawal form at least 10 business days prior to the last day of attendance. Any tuition credit balance will be mailed within 30 business days of the last day the child attends. Tuition credit balance refunded must be $15.00 or more. If proper withdrawal procedures have not been followed, refund of the credit balance will not be given.