home‎ > ‎

Google Apps Known Issues

This page contains a list of known issues with Google Apps that have been reported to the ITS Help Desk.  As issues are resolved, the resolution will be posted along with the issue.

BMail - Reported Issues

  • April 13, 2011 - Issue: users have been reporting strange behavior when attempting to log into their BMail account.  The behavior reported is that BMail repeatedly attempts to "load" the inbox and renders the page useless.  Google has acknowledged this problem and reported that it is related to the Calendar gadget (in Labs) and IE7. Google suggests the following workaround.  
    • For now the quickest work-around is to disable the Calendar gadget as follows:
      1. Login to their account using the link https://mail.google.com/a/binghamton.edu/?/labs=0 
      2. Click "Settings" and then "Labs"
      3. Find the "Calendar Gadget" lab and disable
      4. Click "Save Changes"
      5. Reload their normal mail account and they should be able login.
    • An alternative work-around is:
      • Use a browser other than Internet Explorer 7.
  • April 7, 2011 - Issue: It has been reported that a user is having trouble sending e-mails to AOL addresses.
  • April 5, 2011 - Issue: Client reports that the "Vacation Responder" message does not turn off automatically even when it is set to do so.  It must be turned off automatically.
  • April 5, 2011 - Issue: Client continue to have significant issues with emails disappearing from any folder / label.  The volume of email disappearing is not small and includes several messages every day.  Client reports:  If I send a message to several recipients to which one or more of the recipients responds, the original email disappears and is not in either Sent Mail  or Deleted Mail.  Likewise, if I am a recipient of an email sent to a group, and another member of the group responds, again the original message seems to go away.  I do not view emails in “conversations” – i.e. I have that setting off and want to keep it that way.  However, given the pattern I describe above, I suspect the issue is somehow related to the way Google wants to group things in conversations.  I’ve looked at various settings and don’t see anything obvious that would address the issue by toggling something on / off.  This is a problem I need resolved.   If I send a significant email and then someone responds with “got it” – I don’t want to have to save the “got it” email (assuming the person even leaves in the original message), but I do want to be able to recover the original email by searching sent mail.  
  • April 5, 2011 - Issue: Client reports that mail in the inbox moves to deleted mail without any action on his part.  He sees no pattern at all (not just internal or external users / not just mail with attachments, not just mail I open first on the phone, not just replies or forwards).  To give a sense of volume (at least of those that I have noticed), I would say this occurs 3-5 times per week.
  • March 2010 - If you support an application that send e-mails, you should immediately verify the process is functioning properly.  ITS became aware of some standalone applications that stopped sending e-mails after the cut over to Google in mid March.
The problem is that the outgoing mail servers, smtp.binghamton.edu and mail.binghamton.edu, are no longer                            valid after we switched to Google.

ITS does not have an accurate inventory of these standalone applications and was not able to contact the person responsible. 
Steps you should take:

Please send an e-mail to saraceno@binghamton.edu providing information about the application and the name, e-mail address and phone number of and the contact person for the app.

Test the application to verify if the application is sending e-mail.  If the application is not working, contact the ITS Help Desk for assistance at 607-777-6420 or helpdesk@binghamton.edu.

Calendar - Reported Issues

  • March 29, 2011 - Issue: It was reported that users were not able to make "share setting" changes to particular calendars. 
    • April 7, 2011 - Resolution: Google replied "this user is being affected by a technical issue that our Calendar team has recently fixed. They'll be releasing this fix starting next week and going into the week afterwards, at which point this user should be able to make changes to the sharing settings for these Calendars.
    • April 18, 2011 - Google released a software fix and the problem has been resolved.
  • April 5, 2011 - Issue: Client reports that the "Vacation Responder" message does not turn off automatically even when it is set to do so.  It must be turned off automatically.
    • April 7, 2011 - Resolution: The "Vacation Responder" is working correctly. The message stops being sent after midnight on the end date. For example, if you are out of the office from May 1st through May 5th, the Start Date would be May 1, 20xx and the End Date would be May 5, 20xx.  Beginning May 6, 20xx, the "Vacation Responder" is automatically stopped.
  • June 7, 2011 - Issue: Google announced the availability of "appointment slots" in Google Calendar which will allow users to set up "appointment slots" or "office hours" and clients can sign up via your personal appointments sign-up page.  Clients report that this feature is not working.  
    • June 12, 2011 - Resolution: It has been determined that it only works for Google accounts that have been migrated to the new Google Account Infrastructure.  Binghamton University has not migrated to the new account infrastructure.  We are waiting for legal issues to be resolved between SUNY Legal Counsel and Google.
  • June 21, 2011 - Issue: Problems have been reported by some who use Google Sync for Microsoft Outlook.  Problem report has been filed with Google Support.

Docs - Reported Issues - no issues have been reported.

Sites - Reported Issues - no issues have been reported.