Description of the Service
The NWEA testing servers are running in the high availability virtual environment and the testing servers are split by buildings and grade levels to accommodate the high load on these servers in a short period of time. The servers host the tests and student data in a client based environment for 3500-4000 students.
The MCA II/III and GRAD Test proxy servers are being hosted on the high availability virtual environment and there are multiple testing servers being run per site. These proxy servers need to be configured through clients on end user machines. Caching of the test needs to be completed 24 hours before the test is administered.
Definition and Priority of Service
The test servers have a unique priority as they are highly critical for short periods of time. The MCA Proxy servers are a primary service for the district and need to be considered very high priority during the test windows or times. The NWEA servers are a secondary service that provides several windows.
Service Level Manager: Technology Infrastructure Coordinator
Stakeholder Representatives: Principal and Assessment Coordinator
Service Times (Days and Times)
NWEA Testing: Peak Times are defined as the testing days identified by the district testing calendar from 7:30 am - 4:00 pm.
MCA Testing: Peak Times are defined as the testing days identified by the district testing calendar from 7:30 am - 4:00 pm.
GRAD Test: Peak Times are defined as the testing days identified by the district testing calendar from 7:00 am - 2:30 pm.
All other times will be considered off peak times when measuring service levels.
Types of Support
Internal Support Only
NWEA and Pearson provide software support, but not server hardware or operating system support.
Quality of Assurance
Measurement Procedures: Nagios will be used to measure up-times and down-times for the service level targets.Relationship to Other IT Services/Providers
Service Targets: Peak Times 99.9% up-time with 0% maintenance downtime and Off Peak Time 90% up-time with less than 5% downtime for scheduled maintenance.
Pearson for MCA and Grad Testing