SLA Meetings

The SLA or Service Level Agreement Ad Hoc Committee will examine all of the infrastructure and data center services provided by the BHM Schools Technology and Information Services Department.  The group will categorize services and critically review the business need for each service provided.  Based on findings appropriate service level targets will be mutually determined based on a cost benefit analysis and resources available to the department.  This process will take place throughout the 2010-11 school year with the end goal of having an SLA in place for each infrastructure and data center service by June 2011. 
1st Meeting Tentative Agenda
  1. Introductions (Name and Role)
  2. Definition of End Product (What is an SLA?)
  3. Purpose of the Process (Transparency, Involvement, Needs of the Stakeholders, Collaborative Problem Solving)
  4. Process Defined
  5. Calendar Outline
  6. Explanation of Categories
  7. BREAK (10 Minutes)
  8. Overview and Identification of Systems
  9. Categorization of Systems
  10. Small Team Assignments
  11. Model Creation and Editing of SLA for SLA Review Agenda
  12. Next Steps & Questions

2010-11 Meeting Schedule
  1. December 8, 2010 @ 12:30-3:30: Bison Room
  2. January-March 2011: Small Stakeholder Meetings to review and write individual service level agreements.
  3. April 12, 2011 @ 8:00-10:30: Board Room
  4. May TBD

Facilitated by Josh Swanson and Bob Berry.