Group Email Accounts

All group email accounts (ex. were moved to Gmail on June 16, 2014. 

To access your group email account:

  1. Use a web browser, and go to or reconfigure your email software to connect to Gmail.

  2. Log in using the same login name you always have (note: this may be different than the email address you publish - ex. helpctr vs., but append it with Use the same password you have been using (Note: This is NOT the case for individual user email accounts, which require a new, Secondary Password).

If you have any questions or need to change your password, contact the BC Help Center at 617-552-HELP (4357).

Recommendations for Group Email Accounts

Please consider creating a Google Group and using it as a collaborative inbox instead of continuing to use your group email account. The collaborative inbox gives you many useful features that aren't available with your current group account. Features such as assigning incoming messages to group members, tracking status, and categorizing posts so they're easy to find later are especially useful for support or customer service teams.

Here are some resources to get you started: