2026-Q2: [DASH] AVERAGE DAYS TO INSTALL TABLE

A new table is introduced under the Dashboard to allow the operator to track the average days from the time someone puts in an order for new service, to when the customer goes current after install.  

.The table will display the time from status 'Web Request' to 'Current' and from 'Waiting for Install' to 'Current' and present it under the section Monthly Operations Board Report.

• note: the table is based on ticket type status and customer status. Table contains tickets closed within the date range where Ticket subtype is used for granularity. Also the  customer status change and sub status is used for added granularity.

To make use of this feature:

    1. Hover on the Dashboard menu and select Custom Graphs and Charts from the dropdown to find the Monthly Operations Board Report. 

    2. There is a date filter to specify specific date range. This is handy to view historical data. Once a date range is selected, click 'Apply Filter' to update the table. Use the spreadsheet icon to download the data.

  Table content explanation:

Installs (shows the count of total New Service - Install (subtype: New Install, subtype: Reconnect) ticket type that was closed the previous month or range if date filter selected) split by subtype.

Total Installs

New Installs

Reconnects

Pipeline (Displays total New Service - Survey ticket type that is currently open, unaffected by the date filter).

Total Drops In Pipeline

Support 

Trouble Tickets Closed (displays total number of 'Trouble' ticket type closed in the previous month; the date filter can be used to change the date range)

Truck Rolls (displays the total number of 'Dispatch', 'Mandatory Drop', 'New Service', 'New Service - Install', 'New Service - Survey', 'New Service - Drop' ticket types closed the previous month; the date filter can be used to change the date range)

Disconnects (shows total disconnects, split by sub-status previous month, the date filter can be used to change the date range)

Total Disconnects
Disconnects: Did Not Pay
Disconnects: Competition
Disconnects: Moved
Disconnects: Pricing
Disconnects: Other

Subscribers (displays the count of customers in the current status now and the previous month, these numbers are not affected by the date filter)

Active Subscriber Count (Previous Month)

Active Subscriber Count (Now)

Installation Times (This section covers stats / time a customer is moved from web request to current or waiting for install to current, the date filter can be used to change the date range)

Avg Days Web Request To Current
Min Days Web Request To Current
Max Days Web Request To Current
Avg Days Waiting for Install To Current
Min Days Waiting for Install To Current
Max Days Waiting for Install To Current

Published Date: 7 May 2026

Engineer: AP

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