2025-Q3: Customer Status Change on Predefined Date

A new functionality is developed that will allow the operator to schedule when a customer status should change.

Reported use case:

A customer requests to terminate service as they are moving. CSR can set the account to Disconnect on a date in the future. This avoid the need to revisit and handle manually.

The Status Change Date can be configured for any customer status.

To make use of this feature:

1. Proceed to Customer Statuses page - fig.1. This is accessible from Settings tab.

Fig 1: Settings tab > Customer Statuses

2. Find the status(es) for which it should be possible to change to, on a predefined date. In this scenario it will be for the Disconnected status. Tick the Status Change Date box - see red arrow in Fig.2.

Select Update Table to save the changes.

Fig 2: Tick the Status Change Date box to enable

3. On the customer account, which is. current, it is now possible to schedule for the status to change to disconnected come August 13th. See fig.3.

Fig 3: Example of Disconnected status on a customer account

4. The customer account will remain active until August 13th when the status will change automatically to disconnected See fig.4.

Fig 4: Status change visibility on customer account

Published Date: 7 August 2025

Engineer: PD

Service Provider: Fecc-CL

Contact Azotel Support:

Need more help? Save time by creating a maintenance ticket to Azotel through your instance or email support@azotel.com.

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