A new feature has been developed to prevent a payment from being failed, for invoices marked as "bad Debt".
We noticed noticed an issue when a payment had been failed for an invoice marked as 'Bad Debt'. This resulted in the balance on the customer account and customer status being different.
In this case, the Bad Debt note will first need to be removed, if the payment needs to be failed.
Fig 1: Error message received, when trying to Fail payment marked as 'Bad Debt'
Published Date: 8 Aug 2024
Engineer: PD
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