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Some Operators were experiencing issues where customers on Auto-Pay were getting confused whether or not they should pay their invoice, or if they are still set on Auto-Pay, as they still receive Payment reminders. A new feature has been developed, to curb this, by excluding these customers from receiving SAND payment reminders. This feature can be set up by creating a new Auto-Pay group and making use of two API functions. When a customer turns on Auto-Pay, they will automatically be added to this group and when Auto-Pay is turned off, they will be removed.
To make use of this feature:
1. Add new Auto-Pay Group:
1.1. Go to Settings > Groups, on the top menu bar and 'Add blank Row', to add a new group
Fig 1: Settings > Groups
1.2. Under 'Invoice Payment Due based on SAND' > Status > Select 'Override Defaults:
1.3. Leave 1st and 2nd Notification section blank, so these notifications will not be sent to customers
1.4. Select the chosen 'Disconnection Date' as specified under SPID settings, so that customer will still be Disconnected if Auto-Payment is not successful
1.5. Update Group settings
Fig 2: Group settings
2. Add API functions
addCustomerToGroup
deleteCustomerFromGroup
This is documented under our API documentation:
https://sites.google.com/a/azotel.com/wiki/frequently-asked-questions/simpler-api?authuser=0
2.1 It can be set up from Settings on the top menu bar > External API (triggers)
2.2. Set the callback trigger to SIMPLer API on Auto-Payment Switch:
whenever auto_payment gets turned ON trigger will call addCustomerToGroup function
whenever auto_payment gets turned OFF trigger will call deleteCustomerFromGroup function
Fig 3: External API (triggers)
Published Date: 19 Jul 2023
Engineer: PD
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