2022-1Q: [REPT] Free Service Customers Report

A new report has been added to SIMPLer that allows an operator to search for customers that are not being invoiced for various reasons.

To make use of this feature:

    1. Go to => Tools => Reports

 Select Report “Free Service Customers”

 Select the number of “Days Back” you would like to run the report for.  Within the defined period SIMPLer will provide a list of accounts to review.

Customers with any of the following criteria will be displayed:

• • • Total Invoice Amount = 0.00.  Customer account with the monthly charge discounted or with zero rated subscriptions. Customer receives a zero charge bill.

    • No First Invoice. New customer pending to have the first invoice generated (consult 'Generate First Invoice' page).

    • Invoicing Status OFF. Customer account that has recursive invoicing turned off. These are active accounts that are not billed.

    • Frequency: 1 month(s). Customer pending to have the next monthly invoice (auto) generate. Customer was not invoiced within the specified days back.

    • Sub-Account: Invoicing Status OFF / No Subscription. A sub account invoiced from the master account. The sub account either has recursive invoicing turned off (Invoice Status set to 'No') or is missing a recurring subscription.

    • No Subscription. Customer account is missing a subscription.

Published Date: 01-April-2022

Updated Date: 14-April-2026

Engineer: PD

Contact Azotel Support:

Need more help? Save time by creating a maintenance ticket to Azotel through your instance or email support@azotel.com.