2020-4Q: [CRM] Include Email sent to Customer from a Maintenance Ticket in Resolution

A new feature has been added to the Maintenance Ticket functionality.

Upon emailing a customer via the maintenance ticket the email that was sent is automatically added to the Resolution field. The header of the update will show as “Email Customer Update”

Published Date: 18-December-2020

Engineer: AP

Contact Azotel Support:

Need more help? Save time by creating a maintenance ticket to Azotel through your instance or email support@azotel.com.