- Be patient. Don’t make mistakes that could hazard your well-being or the well-being of others.Avoid drastic or heroic actions.
- Be alert. Follow instructions. Attempt to establish a rapport with the hostage taker(s).
- Don’t speak unless spoken to, and then only say what is necessary. Don’t talk down to the hostage taker(s) and avoid being hostile.
- Maintain eye contact with the hostage taker(s) at all times but do not stare.
- Comply with instructions the best you can and avoid arguments.
- Expect the unexpected.
- Be observant. You may be released or escape, and the personal safety of others may depend on your memory.
- If medications, first aid, or restroom privileges are needed by anyone, say so. The captors in all probability don’t want to harm the hostages.
- Be prepared to answer the police on the phone.
- In the event you should escape or hostages are freed, do not scatter or leave the campus. If law enforcement is on the scene, a command post will be set up for you to report to immediately, otherwise report to the nearest campus official at the scene.