Frequently Asked Questions


Q: How do I change the password of my mail.ateneo.edu account?

Using your favorite browser go to mail.ateneo.edu.
Login to your email account. Click the password icon (Figure 1). You will be directed to a new page.

Figure 1


Go to the Change your password section (Figure 2) and fill up the following fields:

Figure 2

IMPORTANT:

Please select your passwords carefully. If someone else gets your password, they can not only see and possibly destroy your files, but also perform other illegal activities in your name. These can adversely affect the entire mail system and all users.

Minimum Requirement:

The password (or passphrase) must be AT LEAST 8 characters long (maximum of 124) with AT LEAST 1 character being a number.

Some Guidelines:
  • Do use a combination of uppercase and lowercase letters, numbers, and non-alphanumeric characters (e.g. punctuation marks, spaces).
  • Do not use any personal information (e.g. names, birthdays, phone numbers) in any form (e.g. capitalized, reversed).
  • Do not use any words straight from a dictionary. Instead, insert extra characters randomly in the word.
  • Do not use passwords that are a sequence of keys on the keyboard (e.g. qwertyui, 12345678).
  • Click the Change your password button (Figure 2).

Figure 3

The phrase Password successfully changed should appear on the upper-left hand corner of the page (Figure 3).



Q: What do I do with emails that ask me to send in my account details?

A.1: Do NOT reply and simply DELETE the email. The Campus Network Group will NEVER ask you for your password (whether by email, phone, etc.) for any reason whatsoever.

A.2: It is better NOT to reply in any form (e.g. sending back fake information, or cursing the sender) for two main reasons: (1) you do not directly confirm that your account is active; and (2) you don't risk arousing the ire of the malefactor who may seek to harm your other Internet accounts (e.g. your Facebook page).

A.3: If common sense failed and you still gave away your password, IMMEDIATELY change your account password as outlined in the previous section.


 
Q: How do I configure Outlook Express to access mail.ateneo.edu?

A: An online guide for creating a new mail account profile is available at this site. Another guide for updating an exisitng mail account profile is at this site.  



Q: How do I configure Thunderbird to access mail.ateneo.edu?

A: An online guide is available at this site.



Q: How do I configure Eudora to access mail.ateneo.edu?

A: An online guide is available at this site.



Q: I'm not using any of the above-mentioned mail clients. How do I configure my mail client to access mail.ateneo.edu?

A: Please refer to your specific mail client's help documentation. The base settings required are (the terms may vary per client program):

Incoming Mail (POP3) Server - requires SSL:pop.gmail.com
Use SSL: Yes
Port: 995
Outgoing Mail (SMTP) Server - requires TLS or SSL:smtp.gmail.com
Use Authentication: Yes
Port for TLS/STARTTLS: 587
Port for SSL: 465
Server timeoutsGreater than 1 minute, we recommend 5
Full Name or Display Name:[your name]
Account Name or User Name:your full email address (including @gmail.com or @your_domain.com)
Email Address:your email address (username@gmail.com or username@your_domain.com)
Password:your Gmail password
 


Q: I'm receiving a lot of messages marked as SPAM. Why aren't they deleted outright and what can I do about it?

A: An online guide is available at this site.

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