Top FAQs


    Accessing Google Apps

    Is training available?


    Yes, you can view the training calender at https://webapps.ashland.edu/etc/calendar.asp

    How do I log in to Google Apps?

    1. Go to http://students.ashland.edu.
    2. Log in with your existing user name and password. 

    Can I access my Google Apps account from another email program?

    Yes, you can configure your email reader to use IMAP.  You can find instructions at this site https://mail.google.com/support/bin/answer.py?answer=77695

    How long will it take me to get up to speed with Google Apps?

    You should be able to begin sending and receiving mail, scheduling calendar events, and managing contacts right away, without any trouble. Becoming accustomed to Gmail's unique mail management features such a conversations and labels can take a bit longer. Within a week, however, many people find they are not only comfortable with Google Apps, but they appreciate the benefits and no longer miss their old application.

    Can I open my email or calendar in new tab (not a new window)?

    Yes, if you set up your browser to open links in a new window or tab.

    Tip: If you want to open Google Mail or Calendar in a new tab instead of a new window, change your settings in Internet Explorer. Go to Tools >Internet Options>Tabs>Settings, and clickLet Internet Explorer choose how to open pop-ups.

    Can I access Google Apps before my Exchange account is migrated?

    Yes, contact the TSC at 419-289-5405 and request the password to your Google Apps account be reset.

    Can I access Google Apps offline?

    Yes, Google has an early version of a new tool that provides offline access to your most recent email messages. To enable the feature, click the Labs icon (green flask) in the upper-right corner of your Mail window. Then, under Offline, click Enable.

    Note: Google Mail Labs is a collection of new ideas for Google Mail features that you can try. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time.

    Do I need to use the VPN to access Google Apps when I'm offsite?

    No, you can just go to you Google Apps URL to access your email and calendar.

    Requirements and Language Support

    Which web browsers can I use with Google Apps?

    Google Apps supports the following other browsers 

    • Google Chrome
    • Internet Explorer 7+
    • Mozilla Firefox 2.0+
    • Apple Safari 3.0

    Are there any other system requirements?

    No. Because Google Apps runs in a web browser, you just need to use a supported browser.

    What languages does Google Apps support?

    The interface for both Google Apps Email and Google Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, refer to the Gmail Help Center.

    Accessing Exchange

    Can I still access my Exchange email and calendar after the migration?

    Yes, you can access your Exchange account in "read-only mode" to view your email and calendar. However, you can't make any changes, schedule events, or send email in Exchange.

    When will you remove my access to Exchange

    The Exchange system will be shut down on January 30, 2012.

    Can I still work with my coworkers who are still using Exchange now?

    Yes, you can continue to send and receive email with your coworkers. You can send meeting requests and receive answers but you will not be able share their calendars or view their free/busy time.

    Other General Questions

    Will my email address change?

    No, you'll continue to use your existing email address.

    Will we have access to Google Labs?

    Yes, you access Google Mail Labs by clicking the Labs (green flask) icon in the upper-right corner of your Mail window. Note that Google Mail Labs is a collection of new ideas for Google Mail features that you can try. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time.

    Contact Support
    419-289-5405
    https://kbox.it.ashland.edu
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