Consumer Apps

FAQs

Accessing Google Apps 

Can I access my Google Apps account from another email program?

Yes, you can access APU Google Apps via any email client with supporting POP or IMAP. However, some features such as calendar may not support all features.  See other ways to access Gmail for information on how to set it up.

Note: IMT only officially supports access to APU Gmail from the following clients: Outlook on Windows, and the APU Gmail web interface.

Can I open my email or calendar in a new tab (not a new window)?

Yes, if you set up your browser to open links in a new window or tab.

Instructions for Internet Explorer : If you want to open Google Mail or Calendar in a new tab instead of a new window, change your settings in Internet Explorer. Go to Tools >Internet Options>Tabs>Settings, and click Let Internet Explorer choose how to open pop-ups.

Can I access Google Apps offline?

Yes, Google has an early version of a new tool that provides offline access to your most recent email messages. To enable the feature, click the "Offline" section of your Gmail settings, which can be accessed by clicking the cog icon on the top right of the Gmail web interface.

Do I need to use the VPN to access Google Apps when I'm offsite?

No, just go to mail.apu.edu from your browser to access your email and calendar.

Will I see advertisements in Gmail?

No. Our contract with Google Apps for Education excludes advertisements from the service. However, you may notice above your email brief news items that may look like advertisements. These are called Web Clips which are turned on by default. To learn more about Web Clips and to turn them off, please visit About Web Clips

Requirements and Language Support

Which web browsers can I use with Google Apps?

Please see Google's officially supported browsers page.

Are there any other system requirements?

No. Because Google Apps runs in a web browser, you just need to use a supported browser.

What languages does Google Apps support?

The interface for both Google Apps Email and Google Calendar are available in over 50 languages. For a list of the available languages and instructions on how to set a different language, refer to the Gmail Help Center.

Other General Questions

Will we have access to Google Labs?

Yes, you access Google Mail Labs by clicking the gear icon in the upper-right corner of your Mail window and clicking on the Labs tab. Note that Google Mail Labs is a collection of new ideas for Google Mail features that you can try. Please be aware that these features are not officially "released" and can change, become unstable, or disappear at any time. To learn more about Google Labs you can read this article by  The Chronicle of Higher Education

Does my Google Apps for Edu account give me access to Picasa and Blogger?

Yes. Your APU Google Apps account now allows access to most of Google's services. Be aware that services other than Gmail, Docs, Groups and Sites are supported by Google themselves, and any information that you publish with your @apu.edu account is subject to APU policy and removal should your account with APU ever be terminated.

I already have a Gmail account, can I still use it?

Yes, your APU Gmail account and any personal Gmail account you may have remain separate. You can continue to access both independently.

Can I log on to more than one Gmail/Google Apps account at the same time?

Yes. However your browser can get confused about which account you are trying to access.

If you'd like to be able to sign in to multiple accounts in the same browser, you can enable the multiple sign-in setting. This will allow you to sign in to more than one account using the same browser session.

Note, there are a few caveats with this feature, for instance if you happen to use offline mode, you will be unable to take advantage of this feature. You can instead sign in to each Google account from a separate browser.


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626-815-5050
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support@apu.edu
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