Last updated: September 11, 2026
ZED (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use the ZED mobile application.
By using the ZED app, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect only the information necessary to provide our services, including:
Name
Phone number
Email address
Delivery address and location information
This information is provided directly by you when using the app, such as when creating an account, selecting a delivery location, or placing an order.
We use your information to:
Process and manage orders
Provide delivery or pickup services
Identify the nearest branch serving your location
Verify whether delivery is available at your address
Communicate with you regarding your orders
Improve app performance and user experience
Provide customer support
We do not use your personal information for advertising purposes.
With your permission, ZED may access your device’s location to:
Identify the nearest available branch
Check whether your address is within the delivery coverage area
Provide accurate delivery and location-based services
Location access is optional. You may deny or disable location permission through your device settings. Some delivery-related features may not function correctly without location access.
We do not sell or rent your personal information.
Your data may be shared only with trusted third-party service providers when necessary for app functionality, including:
Order processing services
Payment service providers
Delivery service providers
Map and location services, such as Google Maps
Technical infrastructure and customer support providers
These third parties are required to protect your information and use it only to provide the requested services.
Payments may be processed by trusted third-party payment service providers. ZED does not directly process or store complete payment card details on its servers.
Payment providers may collect and process payment information according to their own privacy policies and security requirements.
We retain your personal information only for as long as necessary to:
Fulfill and manage orders
Provide app services
Resolve disputes and provide customer support
Comply with applicable legal and regulatory obligations
When your information is no longer required, it will be securely deleted or anonymized.
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, loss, alteration, or misuse.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information
Cancel and delete your account
Withdraw location permission through your device settings
You can submit these requests directly through the app or by contacting us.
You may request deletion of your account directly through the ZED app. When your account is deleted, the associated personal information will be removed or anonymized, except where retention is required for legal, regulatory, fraud-prevention, or legitimate business purposes.
ZED does not knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child under 13, we will take reasonable steps to delete it.
The app may use third-party services, including payment providers and Google Maps, that maintain their own privacy policies.
Their processing of information is governed by their respective privacy policies and terms.
We may update this Privacy Policy periodically. Any changes will be posted within the app or on our website, together with an updated revision date.
If you have any questions or requests regarding this Privacy Policy, please contact us:
Email: support@akg.sa