How can I file for a Security Allowance Claim?

In case of an emergency, please contact the police before contacting the 2nd Address Host Support Team. For all cases of property damage, please try to first attempt to resolve the complaint with the Guest. If additional assistance if needed, you may reach out to the 2nd Address Host Support Team at hosts@2ndaddress.com | (888) 498 4237.

To help us provide a resolution for your request, we will be asking for information such as the listing/property ID or link and the name of the Guest you have a confirmed reservation with. Any proof of the event would also be beneficial to claims such as pictures, videos and screenshots.

As an additional layer of protection for your property, you may also learn more about the 2nd Address property guarantee by clicking here.