Check out (Check out instructions and early check out requests)

What should I do before/after a Guest checks out?

• Remind the Guest of the check out instructions if needed.

• Given that check out instructions were communicated prior to check out, you may start checking the unit to see if the provided instructions were followed accordingly.

• Check for personal belongings possibly left by the guest (Generally Guests are informed of their responsibility not to leave belongings in listings) and notify as needed.

• Contact 2nd Address about any report/claim as needed, provided that there has been an attempt to resolve any report/claim with the Guest.

What to do if the Guest checks out earlier?

Regular check-out time is 11:00 am on the last day, unless otherwise arranged with you, the Host. For any guide such as reopening dates in your calendar, you may visit the 2nd Address Host Guide here. We recommend all transactions/payments to be processed on the platform. You may reach out to the 2nd Address Host Support Team at hosts@2ndaddress.com | (888) 498 4237 if you need assistance.