Z TEAM TOPICS


       Bridging the gap between traditional and digital media

Bring us your talent and work ethic! 

Across the U.S. there's been a roar of dissent about immigration issues, as politicians and citizens alike have taken up the charge. Much of it is very well-founded given the strain that immigration puts on our social systems and in some cases the crime that results from a larger underclass. No doubt some bold solutions are needed.
But then the debate often veers off into the extreme and that's where logic seems to be abandoned. Too many individuals with whom I have crossed paths are ready to close the borders and keep all the "foreigners" out of our country. This is not ethically viable nor is it commercially practical.
I think we all recall enough history to realize that it is immigration that has made this nation great, as people from all over the planet have some here to pursue a better life through hard work, education, and a willingness to take risks. Unless any of the naysayers carry 100% Native American blood in their veins (in which case I retract any criticisms), I'm not sure how they think they got to be here. Had prior generations been of similar mind, most of us would not be here.Yes, times have changed and we no longer boast wide open spaces waiting to be settled. So some curbs and due process are needed. But our profile in the world is not going to improve beyond the pitifully low current point by painting a big KEEP OUT sign.
Moreover, unemployment is very low in most parts of the country, there are tons of jobs in certain sectors that are hard to fill, and it is clear that the big ideas and the entrepreneurial spirit to pursue them is stronger elsewhere than it is here. We need good people who bring  ambition, diversity, a strong work ethic, and bright intellects. Shutting the door will contribute to further erosion of our economic vitality. If that happens, the future begins to get bleak. We can TALK about global markets and free trade all we want ... we need to ACT like we mean it. 

Get ready for verticalization ... again

It happened in retail, it happened in print, it happened in television. And it will happen in digital as well. Vertical markets will emerge and successful companies will be ready.

It has to do with how humans are wired. We aren't good at organizing our tasks, our errands or our interests across the gamut and then aggregating things by category later. We begin with categories. When I want to check out the latest in scuba diving and find some great new ska music, I don't want to go to one site and get the scuba and ska videos and then go to another to get scuba trips and ska festival information. I want to go to a site where I can check out scuba gear and resort ratings in one place. And then I want to find a site with the latest ska releases, background on the bands, and tour and festival info.

So despite all the concerns about the horizontal platforms that dominate at the moment, I think this movie is far from over. These platforms are hot because they are new and have truly brought innovation to us. Keep in mind that none have proven to really be able to muster much of a revenue model, as right now it's basically a fight for ad dollars. When customer value starts to become more important, and that is starting to happen, we'll see some shifts.

Either they will adapt into thousands of smaller communities sharing the same platform or a new generation of providers will take over. Just like the cable channels that replaced the Big 3 and the malls full of  boutiques that supplanted the local department store.

Better get ready now because it will happen a LOT faster this time around.


In the digital economy, people skills still rule

During a recent industry panel discussion about shifts in publishing, the question was posed “What are big companies doing wrong?” It's a people thing and I don’t think the question was restricted to traditional media companies. After the recent changes at Yahoo, Jerry Yang specifically mentioned a return to focusing on people as a key element of what’s in store, a good thing given the recent exodus of talent there.

In an industry where technology stands front and center, where capital is flowing, and where innovation proceeds at a breakneck pace, it’s easy to get caught up in matters of strategy and finance and to leave the last leg of the stool unattended. In the end, success still rests with people - talent, motivation, and collaboration.

The newcomers have a decided advantage in this regard. They had no status quo to shatter before they could get underway. They started companies fueled by individuals seeking to have an impact. Yes, there were riches to be sought as well but those don’t materialize for a while. In the meantime, it’s the flow of ideas, the buzz, and the leadership that makes all the difference.

Large companies, especially public ones, face a lot of inertia reinforced by years of counterproductive pressures imposed by financial markets and regulatory measures. We’ve heard plenty about quarterly profit expectations institutionalizing short-term thinking and Sarbanes-Oxley paralyzing decision-making. Taken together, these developments have forced large companies to do anything possible to take every last drop of risk and variability out of the business.

And people, because they are people, are a significant source of risk and variability.

So decision-making is now ruled by well-documented formulas and decision matrices. New ideas must face a daunting series of internal hurdles before getting any consideration. And business leaders talk about “people” but spend all of their time thinking about anything but. Granted, some of this was necessary but not the loss of consideration of the centrality of people in any circumstance, doubly so against a changing, fast-paced, idea-driven landscape.

Until some priority is restored to ideas, inspiration and impact and leaders who understand this are installed and encouraged, the big companies will continue to struggle. Everything else may be changing – the one constant is what makes good people tick.

 

First things first … Conversion before Traffic 

While some aspects of web marketing are beginning to show signs of maturity, the interactive space is generally still in its infancy in terms of how to think about building audience and therefore generate revenue consistently.

I advise several web start-ups and PE firms and almost everyone starts the conversation talking about traffic generation. Whether your revenue model is ad-driven or not, your sustained success depends on conversion of traffic into true customers, people interested in what you have to offer who will come back for more.

You might be thinking “Of course, idiot!” and I’d do the same. But if it’s that obvious, why do so few marketers and agencies BEGIN their strategy with conversion and retention instead of traffic? You need to understand how you’ll convert a visitor before you think about the most efficient ways to go after traffic, or else you’ll be going after (and paying for) the wrong traffic.

Where am I going with all of this? Nope, not a Direct Marketing 101 rant.

Where I think more time needs to be spent is on conversion testing and implementation. Sites have become so complex and robust that it’s impossible to grasp the total value proposition by viewing the home/landing page or by perusing a few other parts of a site, even for many of the best sites. It would be like trying to sell a car these days by simply showing one or two photos. It doesn’t work. And yet the average visitor isn’t going to spend more than 30 seconds checking it out before making a snap decision.

So web marketers need to really think about what they have to offer and how to provide a pretty complete picture in 30 seconds or less. Attempts to do so by making it more enticing to click on various links to other areas of the site rely on an action by the visitor, a visitor who is not yet hooked enough to take the plunge.

Make it effortless, make it seamless, make it automatic. That’s the basic premise of invisible media.

One example is Indaba Music, a magnificent new site for musicians around the world who wish to collaborate on writing, recording, publishing, and distributing their music. The site offers a wide array of related services for musicians, some of them fairly technical. The interface is very well done. And yet the simplicity of the design belies the robustness of the services. And there was no easy way to get your head around it all without exploring the site. Conversion was therefore a problem.

The solution … a short Flash video clip on the landing page that automatically loads and plays, providing a punchy and easy-to-understand overview in well under 30 seconds. Now the visitor knows what Indaba Music is all about before making that snap decision. And yes, conversions have skyrocketed. With the conversion challenge solved, Indaba Music has rethought their acquisition/traffic strategy to further positive effect.

When everyone else does the same (if they haven’t already), web marketing maturity will take another step forward.

Z Team Media Corporation is a media and marketing consultancy which advises established and emerging publishers, content providers and direct marketers about ways to leverage digital and traditional channels in the U.S. and international markets. We are particularly well-versed in the development of change/ turnaround agendas at larger media companies and the design of sustainable growth platforms for start-ups. We are currently working in various capacities with Nolej Studios, Yahoo!, IndieMV.com, Vio, Full Stealth Films and American Tree as well as several private equity firms.

Z Team is led by Mark Zimmerman, a graduate of Dartmouth College who began his career in the technology end of the business and then moved on to strategy consulting, managing engagements at McGraw-Hill, Time Inc., Reed Elsevier, and Consumer Reports. With his background in integrating content, direct marketing, and technology in new ways to maximize customer relationships, he took a position with Reader’s Digest where he led digital technology, new product and turnaround efforts in North and South America, Europe, Asia and Australia, ultimately becoming the head of global strategy and business development, publisher of the company’s Young Families line of products, and COO of QSP, the $500 million school and educational arm of RDA.

Most of all, Mark and the Z Team enjoy tossing around ideas with innovative, energetic acquaintances whenever the opportunity presents itself. 

You can contact Mark at 203.733.7828 or via e-mail.

Check out my friends at ... 

Nolej Studios - Media Development for Today's Brands
IndieMV - Find Your Music, Make Your Scene
Vio Worldwide - Tools to Manage the Ad Supply Chain
Full Stealth Films - currently filming "Forgetting the Girl"
LoudApt - Post Funk for Dancing in the Streets

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