Professional Experience

Customer Service Supervisor 

Fresh Brand Foods

Grayslake, Illinois

June 2008 – May 2009

• Ensured customer satisfaction by addressing questions and concerns
• Supervised front-end staff: cashiers and clerks
• Coordinated with department managers, general manager, and store owner
• Tracked and balanced cashiers' drawers and overall store funds
  

Records Analyst

Stinson Morrison Hecker LLP

Kansas City, Missouri

May 2007 – May 2008

• Wrote and revised Records Department policy guides
• Developed training materials and lesson plans
• Researched best-practices for departmental software
• Acted as technical support for the Records Department staffs' basic computer-related issues
  

Contract Technical Writer

US Department of Agriculture

Kansas City, Missouri

October 2006 – May 2007

• Interviewed subject matter experts and researched source materials
• Compiled policy and procedural guidelines for network system components
• Edited, revised, and updated previously written documentation
• Created template standards and specifications
  

Office Assistant

Truman State University

Kirksville, Missouri

January 2003 – May 2006

• Aided professors in newsletter and mass mailing projects
• Maintained a prospective student visitation schedule
• Ordered and managed office supplies for the entire division

Education

Bachelor of Arts in English 

Truman State University

Kirksville, Missouri

May 2006

• Emphasis in Composition
• Completed an additional 15 hours of Computer Science coursework

Related Skills

Software 

• Microsoft Office:  Word, Excel, Outlook, Access, Project, PowerPoint, Visio
• Adobe:  Acrobat, Photoshop, FrameMaker, RoboHelp
• Snag-It

Web Development 

• HTML
• XML
• CSS
• JavaScript
• PHP

Database 

• Complex SQL query composition
  
• Data analysis and cleanup
• Custom report generation