104 El-Gra Court                                 

          PO Box 319                

Bowmansville, PA. 17507

Home Phone: (717) 445-7073

Skype: william.coventry1

Email: wwcovent@frontiernet.net

 EDUCATION

 2006-2007              MS in Library Science, Clarion University, Clarion, PA.

 1997-2003              MA in History, University of Vermont, Burlington, VT.

 1980-1984              BA in History, Gettysburg College, Gettysburg, PA.

 QUALIFICATIONS

• Over nine years experience as the Evening Circulation Supervisor at Shadek-Fackenthal Library, Franklin and Marshall College, Lancaster, Pennsylvania
• Four years experience as an audio/visual technician (work/study) at Musselman Library, Gettysburg College
• Twenty-two years of experience providing outstanding customer service, fourteen of those in a management or supervisory capacity
• Proficient at both PCs and Macs, as well as retail management and library software
• Proven record of working well both independently and with others, with strict attention to details

PUBLICATIONS

                  Case Studies in Advocacy for Small & Rural Libraries. Rural Libraries 28(2) 53-67.

                  Demonic Possession on Trial: Case Studies from Early Modern England & Colonial America,

                            1593-1692 (New York: Writer’s Club Press, 2003)

                 Myth of Desire (New York: Writer’s Club Press, 2002)

PAPERS

               Intellectual Freedom in Context: An Analysis of the Library System of Lancaster (unpublished manuscript)

                              Intellectual Freedom in Context                          

                    
EMPLOYMENT

2000-2010           Evening Circulation Supervisor, Franklin & Marshall College, Lancaster, PA.

Hire, train, evaluate, and supervise approximately 15 student employees, assist patrons, coordinate with the faculty on reserves, and close the library. Process EZ borrow books (a form of interlibrary loan), run assorted reports, and troubleshoot a variety of issues that occur when there is no reference librarian available (as the Evening Circulation Supervisor, that is approximately half my shift).  Demonstrated ability to work effectively with a diverse population of faculty, staff, student, and community members

Spring 2000           Graduate Teaching Fellow, University of Vermont, Burlington, VT.

Graded papers, answered student queries, and assisted the professor in his teaching responsibilities

1993-2000              Bartender, Coyotes Cafe, Burlington, VT.

Provided customer service, cash control, and product knowledge in a high pressure environment.  In charge of ordering the beer, wine, and liquor and also trained the bar staff.  Bartending provided the flexibility and income to earn my first Masters degree

1990-1992               Manager, Palmer Video, Elizabeth, N.J.

Responsible for several stores in both New York City and Northern New Jersey. Because I was usually sent to improve “troubled stores,” responsibilities focused on cutting shrinkage, improving customer service, hiring and training staff, and managing loss prevention

1988-1990               District Manager, Video Options, Middletown, N.J.

In charge of all aspects of five video stores in a district manager capability. Ordered all films for the stores. Handled merchandising, displays, and training of the staff.  Hired, evaluated, and fired managers and members of the staff

                                       1986 -1988               Manager, Fayva Shoes, Middletown, N.J.

Hired as Assistant Manager, advanced to manager after six months.  Handled all merchandising, inventory control, displays, loss prevention, cash control, and customer service.  Hired, trained, and motivated staff.  Won an award for lowest shrinkage and listed several times as one of the stores with the highest productivity

                                       1984 - 1986             Assistant Manager, Store 24, Boston, MA. 

                                       Responsible for cash control, customer service, loss prevention, and some product ordering

                                      1980 - 1984             Audio-Visual Assistant, Musselman Library, Gettysburg College, Gettysburg, PA.

                                      Responsible for videotaping special events, monitoring equipment, and screening films 
 

PROFESSIONAL ORGANIZATIONS

                                      American Library Association

                                      Pennsylvania Library Association

HOBBIES

                                      Songwriting and playing guitar

                                      Released "Myth of Desire" on iTunes, Rhapsody, and Amazon.com

                                      Reading