In the event of unforeseen circumstances, we reserve the right to move guests to an equal or higher priced accommodation at no extra charge to the guest. In that event, the guest has the right to cancel the reservation at no charge.

The maximum occupancy for each unit is highly monitored. Wasser Haus & Lodge has the right to inspect the number of people in your party. Any party exceeding the maximum occupancy is reason for eviction without reimbursement of rents and deposits.

CHECK OUT TIME: Check out time is 12:00 pm. We will charge your credit card $100.00 beginning at 12:30pm and for every hour you stay up until 1:30 pm. Anything-past 1:30 pm you will be charged a full one-night rate of the unit in which you are staying. Remember, we have guests checking in after you. ***If your unit is a “turnover”, your credit card will be charged a full one-night rate at 11:30pm.

CLEANING FEES: There is a $250.00 one time cleaning fee associated with the Penthouse, a $125.00 cleaning fee associated with the Wasser Haus, and $29.00 cleaning fee associated with the Lodge Rooms.  These fees cannot be waived.

DEPOSITS/CANCELLATIONS: Guest authorizes Wasser Haus & Lodge to withdraw a deposit in the amount of the first night stay from their credit card. This deposit is non-refundable the day of  your reservation.  Any cancellation will result in complete loss of deposit for any reservation that is cancelled anytime after booking with Wasser Haus & Lodge.  All cancellations are recorded in a logbook as to date and time of cancellation. There are no cancellation refunds under any circumstance if cancellation guidelines are not met by guest. Reservations are not contingent upon the availability or conditions of the water recreational facilities including but not limited to the Comal and Guadalupe River or Schlitterbahn. There will be NO REFUNDS for shortened stays; you must pay for what you book.

NON-SMOKING UNITS: Our units are NON-SMOKING units. Any evidence of smoking (smell, ashes, etc.) in the property will result in a $200.00 fee. This fee will be immediately assessed to guest credit card. Smoking is permitted outside; please dispose of all smoking debris properly outside. Please be considerate of all of our guests and step out on the patio to smoke.

PETS: If pet(s) are found in any unit and the Guest or Visitors of guests have not disclosed it, then a $200.00 charge will automatically be charged to the Guest(s) credit card and there is no refund.

INVENTORY: A full written inventory as well as videotape has been taken of this property and Wasser Haus & Lodge will conduct an inspection upon your departure. If towels are taken, a $40.00 charge will be put onto the credit card for the set.  NO EXCEPTIONS!

INSPECTIONS: Wasser Haus & Lodge inspects each rented unit upon departure. Please take all trash to dumpsters and/or outside trash containers. Although we do not expect damages or theft, it sometimes occurs. We know there will not be any, but if damages (other than “ordinary wear and tear”) are found – or towels, pillows, and/or property are missing, in addition, any cleaning and/or trash removal deemed excessive by the property owner, or the cleaning service, a retail damage price is assessed and charged to the guest’s credit card on file.

Changes are taking place constantly in these homes, including price changes. The owners will often change the bed sizes or get different ones. Be sure to ask for any special needs and be sure the changes have been made for the property you have chosen.

REFUNDS: Wasser Haus & Lodge does not refund money for early departures for any reason. Rain checks will only be issued in an emergency evacuation. Wasser Haus & Lodge is an Agent for its owners and does not have the authority to refund money to renters for any reason.

INCLEMENT WEATHER: Please close all windows and doors and make sure they are locked when leaving unit for safety reasons.

FAIR HOUSING: Wasser Haus & Lodge complies with all Fair Housing requirements, and will not deny any rentals because of race, color, religion, sex, origin, handicap or family status. However,

Wasser Haus & Lodge will not rent to any persons under the age of 25 years of age. All reservations must be made by a responsible party, 25 years of age or older, who must occupy the property during the reservation time. Any additional guests occupying the property must be 25 years of age or older or accompanied by a parent or legal guardian. Wasser Haus & Lodge reserves the right to ID and evict any and all guests that are not in compliance with this regulation. The responsible party will be responsible for all charges, including lockout fees, damages caused to unit, buildings, pool/hot tub or etc.

KEYS /CAR TAGS: All keys and car tags issued at check-in must be returned at checkout. If a guest loses their keys or tags, there is a $25.00 charge per key and/or tag. After-hour lockout rates are $35.00 for the locksmith charge. These costs will be charged to your credit card, if you do not have cash on hand for payment. Refunds will not be given for keys or tags returned by mail.

GUESTS: Guests are responsible for their own proper conduct and that of all guests, including the responsibility for understanding and observing all policies and rules.

SAFETY: Safety and security is the sole responsibility of the Guest. Owner(s) or its agent assume no responsibility or liability for the safety or security of the guests, or for injury caused by the criminal acts of other persons. If a disturbance should arise during your stay, contact the New Braunfels Police Department at 830-608-2179. Guests should ensure that all doors and windows are locked at all times, and guest must immediately notify Wasser Haus & Lodge 830-626-8886 if any locks become inoperative. Guest should turn off all appliances when leaving the premises. Guest shall not store any combustibles on premises.

Nudity, profanity, and excessive noise will result in eviction without refund.

All vehicles MUST have parking permits. Cars without permits may be towed at owners’ expense.

For security purposes, seasonal guests must show car tag at all times.

PATIOS/BALCONY and ENTRY AREAS: Patios, balconies and entry areas must be kept free from items that could be a hazard. Please do not hang towels over balcony railings.

For safety reasons, balcony loads should not exceed room occupancy and NO horse playing on balconies. The Penthouse in Gruene cannot exceed 24 people at one time.  Exceeding the maximum occupancy on balcony will result in eviction without refund. Only registered guests can occupy the units. Please notify Wasser Haus & Lodge of any other guests. Wasser Haus & Lodge reserves the right to inspect the number of guest in your party.

By City Ordinance: NO GRILLING from balconies of any units. This is a fire hazard. Please use grills on property or if you bring your own, put it on the bottom floor down wind from the property on the concrete or grass.

PARKING: ONE parking permit will be issued for the rental of a Kitchenette. 4 parking permits will be issued for the house, NOT to exceed four parking permits. There is no parking available for trailers, boats, jet skis or oversized vehicles. Any unauthorized vehicles will be towed at owner’s expense.  5 Parking permits are issued for the Penthouse in Gruene ONLY.  This is STRICTLY enforced everywhere.

LOST AND FOUND: We are not responsible for any loss of money, jewelry, valuables of any kind or any damage incurred to guest’s motor vehicles or their contents. Wasser Haus & Lodge will hold left behind items for two weeks. After two weeks, left behind items will be donated to charity. Any items to be returned will be at the guest’s expense, via mail.

PAYABLE: The guest acknowledges receipt of the services and charges hereon and agrees to pay for it on demand in New Braunfels, Texas. These properties are privately owned and the management reserves the right to refuse service to anyone.

***Please be advised that the property you are renting contains inherently dangerous natural conditions associated with the location. By signing this document, you understand and freely agree that you are responsible to inform your entire party and guest that the owner, leasing agents, and their agents accept no responsibility for any accident, injury, or death that occurs on the premises. Please take extra precautions to protect the safety of your party and children while on the premises.

www.wasserlodge.com