vodafone.horror.stories.dot.com
How to start worrying but learn to live with the inevitable
BACKGROUND:
At times Vodafone 'systems' simply don't work at all ... how very convenient and so cunning ...
I challenge the company to explain why they're now using exactly the same techniques as their main rival Telecom did in New Zealand in 2007.
It's a well known and infamous fact, that Telecom's CEO, a certain Theresa Gattung remarked on Telecom's own Website, that Telecom used confusion as a marketing tool to deliberately confound and screw the public ...
EVIDENCIAL DEJA VUE:
An ongoing issue with my home phone, broadband and a faulty modem, has meant I've been in regular contact with various people at Vodafone for some months now. I've also had issues with my cell phone accounts and just recently I spent over half an hour trying to get to the bottom of a billing anomaly. Then ...
vodafone incoming txt message
Phone rings: it's a TXT message … (callers text shown in RED, I'm in black)
VF survey: On a 0 to 10 scale where 0 = not at all likely & 10 = very likely,
how likely would you recommend Vodafone to a friend/colleague?
FreeTXT your rating
Sender:
750
Sent:
10:05:00
05-03-2010
0
Thanks for that.
Thinking about your recent call to our call centre, did we resolve your query?
Freetxt yes or no
Sender:
750
Sent:
10:10:14
05-03-2010
NO
Thanks. Finally, what could we have done better during your recent call to our call centre to make you more likely to recommend Vodafone?
Freetxt reply
Sender:
750
Sent:
10:10:51
05-03-2010
My call to your call centre was regarding my cell phone a/c, the person who was assisting me, Komar, asked if there was anything else she could help me with, I said that I had an issue with my home phone & broadband a/c and my modem, and that I'd failed to get a resolution in a previous attempt in December, and several attempts subsequently via your website. She said the division was on another floor, but that she would connect me to them. I waited and listened to some not very soothing music ... I continued to listen and wait ... After about twenty minutes, the phone suddenly went dead.
Having given Komar my cell phone number, my home line number and my shoe size, I assumed rather naively that someone might call me back.
(I'm still waiting ...)
Thanks for helping Vodafone provide you a better service.
Sender:
750
Sent:
10:23:35
05-03-2010
I can't quite see how I've helped Vodafone? I was rather hoping on this occasion, that Vodafone might have actually helped ME!
My issues have been going on for some months now and you have done virtually nothing apart from simply initiating an automated TXT survey, that I have now contributed my time and energy to!
As a last resort though, there's always the service I suppose.
I understand that they're very helpful, and quite refreshingly, my dialogue with them, WON'T be with a computer!
Goodbye.
(As I then proceeded to go through my recent text messages and delete them, more TXT's started pouring in from that monster RED computer in the sky — note the spelling, the punctuation, and the times ...)
Sorry, You've already completed the survery,
Thanks for helping Vodafone provide you a better service.
Sender
750
sent:
10:23:37
05-03-2010
Sorry, You've already completed the survery,
Thanks for helping Vodafone provide you a better service.
Sender
750
sent:
10:58:14
05-03-2010
Sorry, You've already completed the survery,
Thanks for helping Vodafone provide you a better service.
Sender
750
sent:
10:58:18
05-03-2010
Sorry, You've already completed the survery,
Thanks for helping Vodafone provide you a better service.
Sender
750
sent:
10:58:23
05-03-2010
Sorry, You've already completed the survery,
Thanks for helping Vodafone provide you a better service.
Sender
750
sent:
10:58:24
05-03-2010
They finally stopped and well, that's over an hour of my day ruined …
Thanks Vodafone, what other pathetic games do your main frame computers play?
SCREWED AGAIN!
Need help folks? Try the Telecommunications Dispute Resolution Service, t
hey come highly recommended.
I'm just waiting from my deadlock number and then I'm off!
But tHen, U b The jUdGe!
Permit - New Zealand Permit No.6210
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