Education

Employment History

Honors and Awards

Publications - Some of the following are available at http://conservancy.umn.edu/handle/42379

Presentations & Workshops

Instructional Design & Information Literacy

•  “What’s a Library to Do? Transforming the One-Shot Library Workshop for the New Learning Paradigm.”  Invited presenter for staff assembly at Cornell University Library (March 6, 2008).
• “Instructional Design for the Development of a System-Wide School Library Workshop.”  Invited workshop leader for the Roseville Public School System, MN (August 14, 2006).
• “Avoiding Learner Overload: Senses, Filters, Memory & Techniques.”  Invited workshop leader the Career College Libraries of Minnesota (CCLM) (May 12, 2006).
• “Avoiding Learner Overload: Senses, Filters, Memory & Techniques.”  Invited workshop leader for Minnesota Opportunities for Technical Services Excellence (MOTSE), a state-wide continuing education program for library technical services (May 10, 2006).
• “Active Learning & Instruction.” Invited full day workshop leader for Winona State University library staff (December 20, 2004).
• “Active Learning Methods.” Invited speaker for the Reference Services Symposium hosted by the University of Minnesota and MINTEX (May 24, 2004).  With Jan Roseen.
•  “Instructional Design.” Invited guest lecturer for LIS 316, a distance learning graduate library class through the University of Illinois LEEP program (February 19, 2003).
•  "The Information Literacy Toolkit: Fostering Critical Research Skills in the Online Learning Environment." Co-speaker for LOEX 2002 (May 10, 2002). With John Butler.
•  "Take a Ride on the Design Cycle: Instructional Design for Librarians." Speaker for LOEX 2002 (May 11, 2002).
• “There's a Method to the Madness: Choosing Effective Teaching Methods That Will Add Zest to Your Teaching,” Invited workshop co-leader for the Minnesota Library Association Annual Conference (October 11, 2001). With Jan Roseen.
•  “Take a Ride on the Design Cycle: Avoiding the Potholes of Instructional Design,” Invited workshop co-leader for a symposium for paraprofessionals and support staff called "Enhancing Quality Staff in Changing Times," in the Twin Cities (May 1, 2001). With Jan Roseen.
• "Herding Fish and Corralling Cats: Aligning Information Literacy Programs for Success," Panel program for the Association of American College & Research Libraries Conference  (March 16, 2001).  With Lisa Janeke Hinchliffe and Celia Rabinowitz.
• "Developing an Information Literacy Program." Invited Pre-conference for the Minnesota Library Association Annual Conference in Duluth, Minnesota (September 29, 1999). With Tom Eland.
• "Just How Literate Are You? Exploring Information Literacy & Libraries.”  Invited workshop for a symposium for paraprofessionals and support staff called, "Enhancing Quality Staff in Changing Times," in the Twin Cities (May 11, 1999).  With Susan Hoffman.
• "Teaching an Information Literacy Curriculum from a Distance." Presentation for the Minnesota Library Association's Research Libraries Conference (April 23, 1999). With Tom Eland.

User-Centered Design

• “Digital Reference & Usability: The Perfect Partnership.”  Invited presenter for an American Library Association RUSA/MARS Preconference in New Orleans (June 23, 2006).
•  “Build it Right: User-Centered Design for Library Web Sites.”  Invited workshop leader for a New Jersey Library Association Annual Meeting Preconference (April 24, 2006).
•  “Usability from Start to Finish: A 30 Minute Demo.”  Co-presenter for Minnesota Library Association Annual Meeting.  With Shane Nackerud (September 22, 2005).
•  “The User Perspective on Reinvented Reference.”  Invited presenter for an American Library Association RUSA Preconference in Chicago (June 24, 2005). 
• “Increasing Student Success with your Web Site,” Invited full day workshop leader for the University of Western Washington (April 22, 2005).
•  “Usability: Designing for User Success.”  Invited presenter for an Association of Research Libraries Webcast delivered to 72 library sites (October 28, 2004). 
•  “Increasing Student Success with Your Web Site.”  Invited full day workshop leader for the University of Louisville (October 11, 2002).
•  “User-Centered Design for Libraries,” Invited workshop leader for two full day sessions for the University of California - California Digital Library in northern and southern California (November 5 and 7, 2001).
•  “Build it Right: User-Centered Design for Library Sites,” Invited workshop leader for two full day sessions for the Rochester, NY Regional Library Council (August 8 and 10, 2001).
• “Increasing Student Success with your Web Site," Invited workshop leader for full day preconference for WILSWorld 2001 in Madison, WI (July 25, 2001).
• “Testing...1...2...3: Can Your Web Page Pass?” Invited speaker for the Special Libraries Association Annual Meeting in San Antonio (June 12, 2001).
•  “Web Site Usability,” Invited speaker for Illinois Association of College & Research Libraries 2001 in Wheaton, IL (May 11, 2001).
•  "Building User-Centered Library Web Sites on a Shoestring" Invited plenary speaker for WILSWorld 2000 in Madison, WI (July 25, 2000).
• "People Count: User Centered Interface Design," Invited member of panel for ALA Annual in Chicago. With Kristen Garlock and Michael Prasse (July 9, 2000).
•  "Workshop: Increasing Student Success with your Website," Full day workshop for computing and library staff at Carthage College and University of Wisconsin at Parkside (June 5, 2000).
• "Increasing Student Success with your Website," Invited presentation for the 2000 Wisconsin Association of Academic Librarians Spring Conference (April 12-14, 2000).
•  "Build it Right: User-Centered Design for Online Tutorials & Library Home Pages," Invited session for WILSWorld 1999 Conference in Madison, Wisconsin (June 7, 1999).
•  "The User is the Expert: Experiences at Three Universities Using Usability Studies to Inform Gateway and Tutorial Web Designs," Panel Program at the Association of American College & Research Libraries Conference  (April 9, 1999).  With Ruth Dickstein & Abigail Loomis.

 Human Resources / Organization Development

• "Who’s Got The Road Map? Figuring Out The Landscape Of Change," Plenary speaker for WILSWorld 2003 (July 24, 2003).
•  “What’s Right with Libraries: Exploring the Use of Appreciative Inquiry at Work,” Invited workshop leader for a symposium for paraprofessionals and support staff called, "Enhancing Quality Staff in Changing Times" in the Twin Cities (April 22, 2003). 
•  "Managing Sexual Orientation Issues in the Workplace," Invited paper at the 5th Annual Lesbian, Bisexual and Gay Awareness Week, University of Arizona (March 25, 1997). 
•  "Experiences of Librarians Assigned to Split Positions at the University of Arizona Library," Paper presented at the University of Arizona Library's Living the Future Conference (May 2, 1996).  With Chris Kollen, Nancy Simons & Jennalyn Tellman.

Undergraduate Students

•  “Defining Library Services for Undergraduates.”  A one hour presentation as part of a larger program called “Millennials, Gen Y, Echo Boomers, Net Gen: Keeping Up With the Kids” for Minnesota Library Association Annual Conference (September 27, 2006).  With Melissa Kalpin Prescott.
•  “Know Thy User for They Are Not You: GenY’ers and Emotional Branding” Co-speaker for LOEX 2003 (May 8, 2003). With Melissa Kalpin.

Assessment and Process Improvement

• "Making a Difference in Libraries: The Big Picture on Library Assessment". Invited half-day workshop leader for the Training Institute for Early Career Librarians from Traditionally Underrepresented Groups (October 19, 2004 and October 1, 2002)
• “Making a Difference in Libraries,” Invited presentation for the Wisconsin Library Association Annual Conference (October 24, 2001) and keynote speaker for Illinois Association of College & Research Libraries 2001 in Wheaton, IL (May 11, 2001).
• "Focusing Library Services through Feedback and Follow Up," Invited session for the Minnesota Library Association Annual Conference in Duluth, Minnesota (September 30, 1999).
• "Data Driven Decisions: Using Data to Inform Process Changes in Libraries," Paper presented for the Library Research Round Table at the American Library Association Annual Conference (June 28, 1998).
•  "The Results Are In: Interlibrary Loan at the University of Arizona," Poster Session at the American Library Association's Annual Conference (June 1997).
• "Process Improvement in ILL at the University of Arizona," Invited paper at the American Research Libraries Forum on Managing ILL/DD Operations, American Library Association Annual Conference (July 5, 1996).  With Linda Dols.
•  "A Process Improvement Approach to Interlibrary Loan: After the First Year," Paper presented at the University of Arizona Library's Living the Future Conference (May 2, 1996).  With Linda Dols, Karen Newsome & Virginia Valenzuala.
•  "A Process Improvement Approach to Interlibrary Loan," Paper presented at the Arizona Library Association's Annual Conference (November 1995). With Linda Dols & Karen Newsome.

Service to the Profession at the National Level:

• Chair of the Conference Planning Committee for the Committee on Institutional Cooperation (CIC) Annual Conference (2006 –2007).
• Chair of the Instruction Librarians Group for the Committee on Institutional Cooperation (2005 –2007).
• External reviewer for librarians going through promotion at Penn State, University of Illinois, Arizona State University, University of Kansas, Rutgers University, University of Arizona (from 2003 - Present).
• Member of the Association of Research Libraries Task Force, Learning Roles in Enhanced Environments for Teaching and Learning (Spring 2006 – Fall  2006).
• Member of the ALA Editions Advisory Group (2006 – Present).
• Member of the Local Arrangements Committee for the 2005 Association of College & Research Libraries National Conference (2003 –2005).
• External Review Panel for accreditation of the Southern Connecticut State University’s Department of Information and Library Science (2002 - 2003).
•  Invited member of the Institute for Museum and Library Services (IMLS) Grant Advisory Group (2001 –2002).  [Reporting to Executive Director of the Association of College and Research Libraries]
•  Invited member of the Information Literacy Advisory Committee (2000 –2002). [Reporting to the Executive Director of the Association of College & Research Libraries]
•  Intern on Executive Planning Committee for the Nashville 1997 Association of College & Research Libraries National Conference (1994 - 1997).
•  Member of the Publications Committee (Intern 1994-1995, Member 1995-1997) for the Library and Information Technology Association.
•  Book Reviewer for Library Journal (1997 - 1998).

Service to the Profession at the State Level:

• Serve on the new state-wide Minnesota Futures Initiative Steering Committee.  Reviewed 85 candidates for the futures program, led a sub-group that designed the first state-wide meeting with selected “Futurists” and others from the state; included identifying and lining up two national speakers and a facilitator. (2010 – present).
• Attended several meetings and responded to several emails as a consultant for Robbinsdale Cooper High School Information literacy grant (2008 – 2009).
• Represented the University Libraries on a state-wide group identifying common library terminology for use on web sites, guides, etc.  Developed an online survey administered in the fall of 2005 (2005 – 2006).
• Represented the University Libraries on a state-wide information literacy collaboration group convened by MEMO, the Minnesota Educational Media Organization (2004 –2005).
• Represented the University Libraries in state-wide meetings for the “@ the Library” marketing campaign (Spring 2003).
• Facilitated a statewide all day meeting of Minnesota library and regional system directors for MINITEX and the Library Development and Services Office (June 4, 2002).

Service to the University of Minnesota:

• Member of the Steering Committee of the Project and Change Management Collaborators, a peer network that supports University staff taking a project and change management approach to their work.  (2011 – present).
• Co-initiated and co-lead the Consultation Collaborative, a group of about 14 individuals from offices around campus that consult with faculty.  (2009 - present).
  
• Libraries representative to the TEL Council (2008 – present).  
• Member of the Writing Initiative Advisory Board for the Graduate School. Met multiple times with subcommittee to develop an Individualized Writing Plan (IWP).  Wrote and lead discussion of a proposal for an online tool to support the IWP (2008 –2009).
• Member of the SMART Commons Advisory Committee (2006 – 2008). Provided leadership for the SMART Learning Commons webpage redesign project.  Member of SMART search committee for Individual Learning Services Coordinator hired just prior to the fall semester.
• Facilitated a half-day workshop to orient TA’s to the University through the Center for Teaching & Learning Services (2001, 2004, 2007, 2008).
•  “Do We Know Who Our Undergrads Are?”  Invited presentation for the Communicators Forum at the University of Minnesota (March 13, 2007). 
• Member of a campus-wide writing group convened by Craig Swan (2005 –2007).
•  Member of the College of Liberal Arts InfoTech Fees Committee (2004 –2006).
• Member of the Council for Enhancing Student Learning (2003 –2005).
• Led the creation of the Dissertation Calculator with campus partners (2003-2004).
• Member of the Great Service Network (2002 –2003).
• Member of the Best Practices Group of the Great Service Initiative (2002 - 2003).  Interviewed 10 University staff across campus about their service initiatives.
• Ex-Officio member of the Twin Cities Learning Assessment Council (2002 –2003).
• Developed and organized the first campus-wide Instructional Development & Production Support Staff Summit (September 27, 1999).
• Member of the University's Technology Enhanced Learning (TEL)/Distance Education's Web Redesign Committee (January 1999 - September 1999).
• Member of the University's Technology Enhanced Learning (TEL)/Distance Education Operations Team (1998 - 1999).
• Member of the Minnesota Virtual University's Faculty and Staff Training and Development Team (1998 - 1999).

Service to the University of Minnesota Libraries:

• Core member of the Libraries’ Website Redesign Group charged with redesigning the Libraries website over a three month period. .  Led usability evaluations and analysis for the site that included five rounds of testing with 36 users and three surveys with 494 responses in total.  Experimented with a new usability survey tool called “Usabilla.”  The redesign sparked a 56% increase in page hits to the website and a 5.8% increase in use of licensed databases. (Summer 2010).
• Member of the Libraries’ Web Services Steering Committee charged with providing vision and leadership in the development of library web-based services, tools, infrastructure, and production.  Proposed and shaped the idea of “exploratory groups” and was primary author and contact for Course Integration Exploratory Group (2007 – 2010).
•  Member of the Portal Group charged with designing myU Portal views for library information and reimagining library access (2007 – 2010). 
• Served on a Libraries Leadership Council sub-group to define and provide staff input sessions for input on budget reduction options (2008–2009).
• Invited presenter on “The Undergraduate Experience” for the ARL Fellows Program during their rotation at the University of Minnesota Libraries (April 3, 2008).
• Member of the Libraries’ Web Services Steering Committee charged with providing vision and leadership in the development of library web-based services, tools, infrastructure, and production.  Proposed and shaped the idea of “exploratory groups” and was primary author and contact for Course Integration Exploratory Group (2007 – present).
• Member of the Portal Group charged with designing myU Portal views for library information.  Reimagining library access (2007 – present).
• Served on reappointment committees in 2004, 2005, 2006, 2008, 2009.
• Served on a Libraries Leadership Council sub-group to define and provide staff input sessions for input on budget reduction options (2008–2009).
• Developed and presented Library Issues Seminars including:
• "From Desk to Web: Building the Reference Desk into Online Space," (June 2, 2008).
• "Pedagogy and the Online Learner,” (October 18, 2004).
•  “Who's Got the Roadmap? Figuring out the Landscape of Change,” (October 6, 2003).
• "Library Support for Distance Learning: Key Issues for Learners, Faculty, and the Libraries" with a colleague (January 10, 2000).
• "Data Driven Decisions: Using Data to Inform Process Changes in Libraries,"  (March 1, 1999).
• "But Does it Really Work? Conducting Usability Evaluations to Ensure the Effectiveness of Learning Materials" with a colleague, (November 2, 1998).
• Member of the Primo Steering Committee working on a development partnership project with ExLibris, a library software company.  Lead on usability evaluations.  Identified and tracked implementation-related tasks.  Developed help pages as part of sub-group  (2006 –2008). 
• Member of the Communication Advisory Committee to advise the Libraries on brand identity and communications strategies (2004 –2008).
• Participated on an informal selection committee for the University Libraries’ Staff Education and Development Department (2007).
• Consulted with Archives and Special Collections staff to address unit effectiveness issues (Spring 2006).
• Led workshop for new St Paul librarians called “Assessment for Librarians” (May 15, 2003).
• Consulted with Materials Access & Collections on applying an appreciative inquiry approach to their strategic planning process, assisted in a team wide meeting to implement approach (Fall 2003).
• Member of the search committee for the Head of Information, Reference and Instructional Services for Wilson Library (2003).
• Developed and presented a University Libraries’ brownbag for staff: “Appreciative Inquiry: Celebrating What’s Right with the World” (February 24, 2003)
• Member of the Partnership in Learning & Research Group as part of the “Inventing the Future” initiative (2002).
• Member of the search committee for Reference and Instruction Librarian for Wilson Library (2002).
• Helped to lead and coordinate the strategic planning process for Reference & Consulting Services (2000 - 2001).
• Led Aleph communication efforts for external audiences (2001 - 2002).
• Led Aleph interface usability process (2001 - 2002).
• Served as the University Libraries representative to the Interim University Library Search Committee (2001),
• Started and led a series of three brownbag lunches for staff designed to continue the discussion of the Learning Organization begun by University of Arizona Library workshop leader, Shelley Phipps (2000 – 2001).
• Member of a library-wide Vision Group to assist the University Libraries in creating and articulating a shared vision (Fall 2000). See report at: http://staff.lib.umn.edu/vision/.
• Member of a library-wide Communications Group under Peggy Johnson (2000).
• Presented a paper given at a national conference as a University Libraries' brownbag - "Going Mental: Tackling Mental Models for the Online Library Tutorial," with a colleague (February 17, 2000).
• Developed and presented a University Libraries' brownbag on the Institute for Information Literacy Immersion '99 program (August 26, 1999).

Other Service:

• Consultant for Capella University Library –- Consulted with Director and provided 2 half-day sessions to launch their web redesign project.  Co-developed and led with Shane Nackerud  (Summer 2008). 

Updated January 2012