Points of Contact for the carriers who provide relay services.(Alphabetical by company).

If you do not see your carrier or provider listed, or encounter a problem, first contact the Relay Services Administrator within your state at Relay Services Points of Contact before contacting the FCC's Consumer & Governmental Affairs Bureau via e-mail at fccinfo@fcc.gov.

To update changes in contact/service provider information, please send an e-mail listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

• American Network
  (IP Captioned Telephone, IP Relay, VRS)
  Ellen Altamirano
  142 East 39th Street
  New York, NY 10016
  Tel Voice: 212-200-2010; Fax: 212-758-3453
  E-mail: ealtamirano@american.net
  
• AT&T
  Toni Acton, Director
  1120 20th Street, Suite 1000
  Washington, DC 20036
  Tel 202-457-3039; Fax 202-457-3070
  E-mail: toni.acton@att.com
  
• AT&T Michigan
  Elizabeth Porter
  23460 Michigan Avenue
  Dearborn, MI 48124
  Telephone numbers: TTY 313-563-2013; Fax 313-563-9499
  E-mail: ep1529@att.com
  
• 2008 Complaint Log Summary.
• CapTel, Inc.
  (Captioned telephone VCO only)
  
• Communication Access Center for the Deaf and Hard of Hearing
  (VRS only)
  1631 Miller Road, Flint, MI 48503
  Contact Person: Bill Schwall
  Telephone numbers: 810-239-3112 V/TTY; 810-239-1606 Fax
  E-mail: bschwall@cacdhh.org
  
• 2008 Cover Letter.
• Customer Complaint Log.
• Complaint Summary.
• CSDVRS
  (VRS only)
  Designated Agent: Aaron Wegehaupt
  600 Cleveland Street, Suite 1000
  Clearwater, FL 33755
  Telephone numbers: voice: 888-9CSDVRS (888-927-3877); Fax: 727-443-1537
  E-mail: awegehaupt@csdvrs.com
  
• 2008 Complaint Log Summary.
• Purple Communications, Inc. (formerly GoAmerica, Inc.)
  (IP Relay and VRS only)
  Wayne D. Smith, Esq.
  EVP and General Counsel
  433 Hackensack Ave (3rd Floor)
  Hackensack, NJ 07601
  Voice: 201-996-1717; Fax: 201-966-1772; TTY: 201-527-1520
  Link to application/website: www.i711.com
  
• 2008 Complaint Cover Letter.
• California Complaint Log Summary.
• District of Columbia Complaint Log Summary.
• Tennessee Complaint Log Summary.
• IP Relay Service Complaint Log Summary.
• IP Video Relay Service Complaint Log Summary.
• National Relay Service Complaint Log Summary.
• 2008 Annual Complaint Log.
• Hamilton Relay, Inc.
  Dixie Ziegler, Vice President of Relay, Hamilton Relay, Inc., 1001 12th Street, Aurora, NE 68818
  Telephone numbers: Voice/TTY 402-694-3656; Toll-Free: 800-618-4781; Fax: 402-694-5037;
  E-mail: dixie.ziegler@hamiltonrelay.com
  Website: www.hamiltonrelay.com
  
• 2008 Cover Letter/Summary Report.
• 2008 Video Relay Services Complaint Report.
• Interstate Traditional TRS Complaint Report.
• Internet Protocol Relay Services Complaint Report.
• Web CapTel Complaint Report.
• Hands On VRS Service
  (VRS Only)
  Kelby Brick, Director of Legal and Regulatory Affairs
  2118 Stonewall Road
  Catonsville, MD 21228
  Kbrick.hovrs.com (video)
  Voice: 877-467-4877 ext. 71849; Fax: 410-747-0167
  Email: kbrick@hovrs.com
  Website: www.hovrs.com
  
• HOVRS Log.
• 2008 HANDS ON VIDEO RELAY SERVICES LOG.
• Hawk Relay, LLC
  Samuel Hawk
  335 N. Duluth Avenue
  Sioux Falls, SD 57104
  Telephone numbers: 605-376-9975; Fax 605-274-8716
  Email: sam@hawkrelay.com
  
• 2008 Complaint Log Summary.
• Healinc Telecom, LLC
  Jessica Moore
  3333 Henry Hudson Parkway, Suite 1A
  Riverdale, NY 10463
  E-mail: jessica@lifelinks.net
  Voice: 718-543-4100; Fax: 718-601-5400; TTY: 212-494-9889
  Link to application/website: www.lifelinksvrs.com
  
• 2008 Complaint Log Summary.
• Nordia
  255 Cremazie, Suite 400
  Montreal, Quebec
  Canada H2M 1M2
  Telephone: 514-387-1285; Fax: 514-387-0860
  E-mail customercare@myrelay.com
  Web site : www.myrelay.com
  
• 2008 Complaint Log Summary.
• Snap Telecommunications, Inc.
  Jeff Rosen
  General Counsel
  1 Blue Hill Plaza
  PO Box 1626
  Pearl River, NY 10965
  E-mail jrosen@snapvrs.com
  VideoPhone: 845-652-7107 (Ojo)
  
• 2008 Complaint Log Summary.
• Sorenson Communications, Inc. (VRS and IP Relay)
  4192 South Riverboat Road
  Salt Lake City, UT 84123
  Contact person: Michael D. Maddix, Regulatory Affairs Manager
  Sorenson Communications, Inc.
  Telephone numbers: 801-287-9400; Fax 801-287-9401
  Web page address: www.sorensonvrs.com or www.siprelay.com
  E-mail: mmaddix@sorenson.com
  
• 2008 Complaint Log Summary.
• Sprint
  Sprint Relay/Sprint Communications Company/Sprint Local Exchange Companies:
  Michael B. Fingerhut, Director Government Affairs, Sprint Nextel Corporation
  2001 Edmund Halley Drive, Reston, VA 20191, Mailstop: VARESP0204-250
  Telephone numbers: Office 703-592-5112; Mobile 202-607-0624; Fax 703-433-4804
  E-mail Michael.B.Fingerhut@sprint.com
  
• 2008 Complaints Cover Letter.
• CapTel Complaint Log.
• Complaint Tracking for FED.
• Sprint IP Complaint Log.
• VRS Complaint Log.
• Web CapTel Complaint Log.