Goal Directive
- All programs and services will be aligned with the mission of the organization. Therefore, synergy from an integrated portfolio of programs provides clients with highly responsive services and results in cost savings for the organization and efficiencies in application of their grants.
- The clients shall be satisfied with the quality of services and programs provided
- Effective program methods will be in place that can be sustained, even with changes in organization leadership. Program designs aimed at expansion or replication in other localities have clear systems in place (or in development) to support the process while sustaining the core program.
- When warranted, the organization will seek opportunities to collaborate with other organizations to ensure that client needs are met in ways that are sustainable for the organizations involved.
Indicators of Good Governance
- Program development is consistent with the organization's mission and strategic directions laid out by the board.
- The organization has in place well-structured programs with clear performance measures and expectations for staff.
- A system is in place for ongoing professional development for staff.
- Programmatic data gathering is built into the program and the information gathered (program processes, results, client satisfaction and client impact) is used to grow or improve programs and services.
Sample Q & A
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Funders’ Questions For Nonprofits |
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Best Board Practices |
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| How do the organization's programs reflect its structure and functions and support its mission?
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There is in place a system of program review and development that ensures congruence with the organization's mission, vision and values, and it is not driven primarily by funding availability. |
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| How does the board support efforts to form strategic alliances to maximize client benefit?
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The board is aware of the significance of collaboration to leverage resources and maximize services to the community, and factors this in to policy making and organizational review. |
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| Does the board receive reports on program performance and the impact on fiscal health?
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The board receives and reviews regular reports on program accomplishments. |
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| How does the board ensure program integrity and effectiveness?
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Measures are in place for observation, data gathering, assessment and application of learnings. | |
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