"The service was superb. Very Polite, professional, and efficient. Thank you." M. J. Tokyo to Hong Kong ___________________________________________________________ "The move was professionally and efficiently conducted and I would certainly use Phoenix Transport’s services again. Many thanks for a great job!" P. D. Tokyo to Hong Kong ___________________________________________________________ "Your service was excellent throughout the move process. I was particularly impressed with the coordination you were able to provide regarding the relocation of the 2 dogs." A.P. Tokyo to Hong Kong ___________________________________________________________ "I would like to take this opportunity to thank the Phoenix Transport team for their excellent and efficient service that they provided. From the very beginning initial discussions with Shawn to the last box packed up and carried out of the apartment we were very happy in the way all moving procedures were carried out. With all my questions Shawn always displayed patience and honesty in his responses in addition to always getting back to me very quickly. The moving team swept into the apartment and got straight to work with efficiency and care with all out belongings. Thank you very much! Warm regards," LS & CW. Tokyo to Hong Kong ___________________________________________________________ "Staff were helpful and hard working. They were also careful and tidy during the unpacking.. Some staff were happy to ask for instructions/help on constructing some furniture." TD, Tokyo to London ___________________________________________________________ "Phoenix Transport is an excellent moving service. Very efficient and friendly. Thanks a lot for your help!" PX. Singapore to Tokyo ___________________________________________________________ "My wife really appreciated your politeness, support and timely manner. Thank you again so much." MS. Tokyo to New York ___________________________________________________________ "My wife and I were extremely pleased at the service that was provided by your crew. On the days of the move, we found them to be hard working, professional and very polite. Please relay our thanks to the crew." MH. Tokyo to New York. ___________________________________________________________ "The packing team were excellent – please pass on our sincere thanks!" AW. Tokyo to Zurich. ___________________________________________________________ "I just want to sincerely thank you for your help with my moving. Your team did a very good job. Everything arrived in good shape and timely. I hope that my company brings you a lot more business, as I know my colleagues will love your services!" MC. Tokyo to Singapore ___________________________________________________________ "My wife really appreciated everything, and was very satisfied with your service. Thank you very much." KS. Tokyo to San Diego ___________________________________________________________ "We had a very good experience once again with your movers. They were excellent and we would recommend them to everyone. Thank you!" AH. Local move in Tokyo. ___________________________________________________________ "Very professional and courteous. Willing to work around my schedule. Definitely worth using again." JF HC. Hong Kong to Tokyo ___________________________________________________________ "Efficient crew who was easy to work with. Very good service and would definitely call on your team again. I would also recommend your company to others need to move either locally of overseas." SS. Local move in Tokyo ___________________________________________________________ "I moved to an apartment in Sendagaya in February. The crew who handled the move were extremely courteous and professional. They came to the site well before the designated time and were able to finish the move within the time frame they had initially advised. There were very considerate to my neighbors and were very delicate with their handling of my belongings. I am very much satisfied with the services. Although I can’t remember their names now, please thank them personally for me." YK. Tokyo to New York ___________________________________________________________ "Thank you very much to you and your crew for a successful, smooth move of my stuff from London. Great service." AM London to Yokohama. ___________________________________________________________ "You handled the move exceptionally well and in every way exceeding my expectation. It’s been a great pleasure to work with you. Thank you!" JY Tokyo to Sydney. ___________________________________________________________ "Everyone who was involved was very friendly and supportive to our family. Communication methods were always appropriate (telephone and email)." AH. Tokyo to Paris ___________________________________________________________ "The services provided were very helpful. Especially Shan and Ken." KT. Tokyo to New York. ___________________________________________________________ "Everything went perfectly. Thank you very much for your help and guidance throughout my move." KL. Tokyo to Berlin. ___________________________________________________________ "Everything went well. The crew did a good job and was very professional." JF. Tokyo to Chicago. ___________________________________________________________ "Many thanks again in playing a positive role in my move! I am very happy with the service level. The crew that came to my home managed to get everything done very quickly with minimum disruption to me. Shawn and his team were very informative and came back to e with any information I required in a short timeframe. Overall, I was extremely impressed with the service I received." JW Tokyo to Seattle. ___________________________________________________________ "Staff was very friendly and helpful – not to mention efficient. I was very happy with the service." AP. Local move with Tokyo. ___________________________________________________________ "Very satisfied with your services. Great guys." SKA. Tokyo to Dubai. ___________________________________________________________ "Our move went well. The movers were excellent. We were pleased with everything. Thank you!" A & P H. Tokyo to Hong Kong. ___________________________________________________________ "Thank you for sorting out my problem with customs! You guys are amazing!! Everything arrived and delivered safely. Thank you again as I appreciate all your help." MY New York to Tokyo. ___________________________________________________________ "Thank you for packing everything so neatly and efficiently. Everything arrived and delivered safe and sound. Upon receipt of the air shipment in India, I had to go to the customs office where they open and check some of the goods. It was at this time when I saw it, I realized just how professionally everything was packed. The inspectors then didn’t even have to open all the boxes like they said they would because everything was so well documented and written. This speeded up the process greatly. Thank you very much." SN Tokyo to Mumbai. ___________________________________________________________ "The shipment was received in very good condition. I wanted to make a comment that the crews on both sides were very professional and swift with their work. The leader of the crew in Japan had a strong command of English. Thank you again." OC. Tokyo to New York. ___________________________________________________________ "The team which helped us unpack out belongings upon arrival to Tokyo was very friendly and hard working. They helped us to make sure that none of the debris from the move was left behind. Their attitudes were also very positive. Please let them know that it was a pleasure to work with them." BC. St. Louis to Tokyo. ___________________________________________________________ "The move went very smoothly. Martin was on hand to introduce the crew and then in just a few hours, we were all in and unboxed! Although we didn’t have that much, it was still pretty impressive how fast and careful they were! Thanks to all for a very successful close to this move saga!" EC. New York to Tokyo ___________________________________________________________ "Thank you very much for your service. It has been a very positive experience." VK. London to Tokyo. ___________________________________________________________ "The staff are all very courteous and professional. They were also very punctual and quick. Good job!" MJ. Tokyo to Sydney. ___________________________________________________________ "Thank you for arranging my shipment. The moving guys were really incredible. Very fast and efficient." MG. New York to Tokyo. ___________________________________________________________ "I was very pleased with the service provided by your packers. They were all friendly and efficient." AS. Tokyo to Texas. ___________________________________________________________ "The delivery was very prompt and successful. No problems at all, and it was a pleasure to use your services. I hope to be able to use your services again on my next move. Thank you again for everything!" ___________________________________________________________ "What was most impressive about the service was the level of communication and responsiveness. The delivery arrangement was flexible and efficient too." SM. Melbourne to Tokyo. ___________________________________________________________ "The entire experience with Phoenix was by far the best I have had in any of my moves with GE to date. Phoenix exceeded both their commitment and my expectations every step of the way. Even the quality survey was a first when dealing with moving services." MS. US to Tokyo. ___________________________________________________________ "Thank you on behalf of Ben and I for organizing our items to be moved from Sydney to Japan. Your team, Colin and Shawn have been very kind and helpful and we appreciate all of your teams help. Our items all arrived safely, and we are very happy! Thank you again." K&B. Sydney to Tokyo. ___________________________________________________________ "I wanted to let you know that we have had a couple of days to settle in and check all of our stuff. I have to say that we are amazed that after 5 months in storage, all of our clothing / furniture is in perfect condition. No mould, no deterioration. It’s great, and we are very happy and extremely appreciative. The service from both sides of the move have been exceptional, and I will not hesitate to recommend both companies to friends. Thank you again." KC. Hong Kong to Tokyo. ___________________________________________________________ "Your company has the highest level of service that I have experienced to date living in Japan." HJ. Local move within Tokyo. ___________________________________________________________ "I much appreciated the early and on time arrival of your crews for my air and sea shipments. I also appreciate how careful the crew was with moving my items and unpacking them. Excellent service. When it’s time for me to leave Japan in four years (something I don’t even want to think about!) I will definitely ensure that my company has you relocate me again." JH. Chicago to Tokyo. ___________________________________________________________ "Your services exceeded my expectations. Thank you." AT. Bangkok to Tokyo. ___________________________________________________________ "Team on the field showed efficiency and professionalism we have never experience before. Good support and information from the Central team." RA. New York to Tokyo. ___________________________________________________________ "I received extremely helpful and courteous service from my contact, Shawn Dunn. The pickup crew was very professional and efficient in getting the job completed. Well done. I am looking forward to doing business with you again in the future." CW. Shanghai to Tokyo. ___________________________________________________________ "I just wanted to send you a quick note to say thanks for all your efforts in arranging our shipment from London so quickly and efficiently. This really has been a marvelous effort, and much appreciated by all my family." SH. London to Tokyo. ___________________________________________________________ "I received my air shipment today and wanted to thank Phoenix Transport for being so quick with getting it to me. Also, I much appreciate that Ken Matsuda and his team for arriving 30 minutes early. This allowed a quicker finish and for me to get back to the office and prepare my business trip. I look forward to working with you again on my surface shipment." JH. Perth to Tokyo. ___________________________________________________________ "You guys run like a well-oiled machine! Thank you very much. It doesn’t take a genius to recognize that the men and women who were doing all the hard work at our house since yesterday are a credit to their profession. My wife and I are amazed and grateful for their exceptional courtesy, efficiency, professional care and attitude. The most unfortunate aspect of this experience is that we will probably be spoiled by this wonderful treatment, and then disappointed when we return to our own country! Kudos to Shawn and the whole team." DJ. Local move within Tokyo. ___________________________________________________________ "Thank you very much for all your help. Your packing team has been most helpful and professional." KS. Kamakura to London. ___________________________________________________________ "The crew did a super job and could not have worked harder or been more cooperative." JD. Brisbane to Kobe. ___________________________________________________________ "My shipment from SF was delivered this morning, and I just wanted to let you know that I really appreciate the professionalism of the movers from Phoenix Transport. They showed up on time and are very efficient and courteous." SGC. San Francisco to Tokyo. ___________________________________________________________ "Your staff is efficient and courteous, and worked in a very effective manner. It was a pleasure to spend 2 days with them. They were very responsive to some of the changes that I made, such as changing furniture placement etc. I highly recommend your team to anyone who moves to Japan. Many thanks." JF. NY to Tokyo. ___________________________________________________________ "Andrew, the packing team was friendly, efficient and a pleasure to work with. A big thank you to all of them!" GH. London to Osaka. ___________________________________________________________ "Your team were great today. Very helpful, efficient and knowledgeable. They did a fantastic job." BR. New York to Tokyo. ___________________________________________________________ "I would like to express my thanks and sincere appreciation for the good job the team performed Friday at our place. We were happy with the delivery service! Many thanks and kind regards." SB. Milan to Tokyo. ___________________________________________________________ "Phoenix Transport has been just fantastic with my move. They were able to assist with an earlier delivery request and was always prompt with the queries and providede a lot of help and assurance. The staff and crew during the actual day of move were very professional, careful, detailed, courteous and helpful. Overall, I was very pleased with the experience I had with Phoenix Transport and their services." SF. Singapore to Tokyo. ___________________________________________________________ "Thank you for all your efforts to expedite an efficient and expert surface shipment! We are grateful for the wonderful, caring and dedicated Phoenix Transport crew and your supervision to assure a safe relocation. We are so appreciative of your outstanding attention to detail. True signs of the beauty of the Japanese culture. We hope to have the opportunity to return to Japan, and that you will be able to welcome us back." T&E D. Tokyo to London. ___________________________________________________________ "High marks all around for Phoenix. " MM. Tokyo to London ___________________________________________________________ "Everything was perfect! Your team was so fast, and it allowed me to focus the rest of the afternoon on my PC. Thank you again to you and your colleagues for this excellent work. I really appreciate it, and will get back to you if I am moving again." ___________________________________________________________ "Your staff and crew were always very courteous, helpful and expeditious in the move. They assisted me and my wife at every turn. Always careful to protect our furniture and other items. Thank you for your professional courteous service." AA. Tokyo to San Diego. ___________________________________________________________ "Your guys did a great job during the move on Saturday. I was impressed at how well they were organized, the great care that they took with our household goods, and how fast they completed the move." CF. Florida to Osaka. ___________________________________________________________ "No problems. Flawless." JC. Local move within Tokyo. ___________________________________________________________ "I felt like I was very well informed and my household goods were in good hands. Shawn was very professional throughout the entire process. Thank you for taking good care of us." ___________________________________________________________ "First of all, we would like to thank you and your team very much for the excellent service and accomplishment of our move. We have never experienced such an accurate, careful and fast unloading of a container (and we have moved many times around the world). Thank you again for taking care of our family." RM. Düsseldorf to Tokyo. ___________________________________________________________ "I wanted to tell you of the excellent services that we received from Phoenix Transport. The packing and moving were truly professional. We have no damage or claims at all. We could not have had such a smooth relocation without your teams on both the Tokyo and Hong Kong sides professionalism. Thank you for our family." JA. Tokyo to Hong Kong. ___________________________________________________________ "The most professional move we have ever had. Thank you!" SH ___________________________________________________________ "Brian, Thank you to your Tokyo-based crew for an amazing effort. I have never sen such a great team of people, and they finished in an amazing time frame, given all the boxes they had to deal with!" A & M ___________________________________________________________ "I want to thank your team for making our move a smooth one. Your team is enthusiastic, efficient and eager to take the extra steps to ensure that we were satisfied. This is in particular that both moves were on weekends so as to accommodate my heavt business travel schedule during the week. You have every reason to be proud of your team." TA ___________________________________________________________ "Thank you so much for your efforts with our move. Your team were great." LL ___________________________________________________________ "To sum up the effort, energy, efficiency of the crew in one word...'amazing'. We haven't seen anything like it before and I would like to thank everyone involved. AC & M ___________________________________________________________ "Really appreciated the team arriving on time, their professionalism and the fact that they listened to our requests. I was particularly happy with the attention paid to my special pieces of furniture and art work. JT ___________________________________________________________ "I want to express my appreciation on expediting my move out of Japan when I notified you at the last mintue due to an emergency back in the US. Thanks to you and your team expediting my move, I was able to return to the US quicker and attend to the problem. B. Angel ___________________________________________________________ "The packing is finished, and the house is empty! Please allow me to thank you for the incredibly professional, efficient and courteous service that Phoenix Transport provided. MT ___________________________________________________________ "The crew leader and team were very professional and prompt. They were also very careful in handling the things for shipment. Overall a wonderful experience." S.Foo ___________________________________________________________ "Everything ran like a well-olied machine! Thank you very much. D. Fraser ___________________________________________________________ "We are very satisfied with the services overall. They were speedy, courteous and careful. Thank you." ___________________________________________________________ "The most important of our move was that our Pets were well taken care of and we didn't want to take any risk with regards to lack of proper paper work and any other requirements. Phoenix took care of everything. I believe our pets had a better flight than we did! They kept continuously in touch of their well being, from customs clearing till arrival at the kennel. Great and thanks to a fantastic job done." R. Smink Tokyo to Dubai ___________________________________________________________ "Martin, As always, your team gave a strong, professional and courteous service. Our 3rd time to use, and Phoenix continues to impress." ___________________________________________________________ "Dear Asami san and everyone at Phoenix Transport, I wanted to send you this short note to thank you for the excellent service delivering and unpacking my HHE shipment this past Saturday. Everything--from Asami san coming by at 10:00 to tell me the truck's arrival was a bit delayed due to traffic...to the movers being very careful to be as neat and clean as possible...to the general professionalism and efficiency of all of the team members--was very impressive and I am very grateful. Being single, moving is a bit overwhelming, but your help with assembly of furniture and moving things to the floors I requested helped make the process less painful. Thank you so much and although I don't look forward to leaving Japan in four years, I do look forward to working with you again at that time." Andrew Ou ___________________________________________________________ "I forgot to mention/thank one more thing. The bilingual and bicultural support provided by people like Steve is also unique about your company and much appreciated. Not only does it make communication and thus logistics easier, it also makes customers feel more comfortable, which adds a nice personal touch to your service." Andrew Ou ___________________________________________________________ "This is my fifth international move and it's the best one so far. Everyone I've met at Phoenix Transport is professional, courteous and customer-focused. I am impressed with the attention given to my requests and requirements. I was pleasantly surprised with the large crew that showed up for my pack out. Each and everyone in the crew handled my household goods with care. I've already recommended your company to a coworker who may be moving within the next year. Thank you for the five star quality service.
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Testimonials |