Objective

 

A Leadership Position

Profile

·     Proven ability to conceptualize new and different directions to advance the organization.

·     Experienced in leading integration efforts with stakeholders internally and externally.

·     Works cooperatively with others, develops good morale and cooperation between team members. Resolves team conflicts. Promotes team reputation with others. Takes leadership when appropriate.

·     Continuously strives to broaden network of relationships to seek information, promote the image of the organization, and build support to ensure the success of long-range goals.

·     Ensures cross-team collaboration for organizational effectiveness, such as providing information to other areas of the organization for mutual decision making and problem solving.

·     Recognizes and acknowledges that others have the skills and abilities necessary to achieve high goals and provides them with opportunities to demonstrate their capabilities.

·     Makes changes in operations to improve performance and deliver timely results within budget.

·     Adapts to and works effectively within a variety of situations and with various individuals or groups.

Relevant Experience & Accomplishments

Business Development

·     Over 90% of proposed statements of work and cost projections accepted by clientele, resulting in increased revenues and expansion of Document and Design’s (D2) business base.

·     Promoted and Marketed D2’s services, resulting in a 15 fold growth in client base in 16 months.

·     Ensured final deliverables maintained high quality work as confirmed by 100% of the clientele requesting future services.

·     Established D2’s operational procedures including professional fees, business/contractual documentation, and procedures.

Product Management

·     Directed a team of engineers and project managers to identify and launch software solutions for Gateway Consumer systems, resulting in over $200 million in yearly revenues with significant profit margins. 

·     Advocated improvements in developing and testing Gateway’s consumer training software, resulting in annual savings exceeding $13 million.

·     In partnership with British Telecom, developed a service for customers who contracted with Gateway as their internet service provider to access email from their cell phones in the United Kingdom.  The service was copied by competitors in England.

·     Coordinated engineering and marketing activities company wide for the launch of Windows XP, Gateway was the first to market with the new Microsoft operating system.

Human Factors Management

·     Championed user-centered design for DST’s enterprise applications resulting in a positive impact on the development process.

·     Co-founder of Gateway’s human factors group, resulting in improved usability of setup, documentation, and operation of all computer systems.

·     Guided a cross functional team to design both the software and hardware user interfaces, for Gateway’s Destination Digital Media Center, a forerunner in convergence systems marketed to consumers.

·     Secured R&D funds exceeding $2.6 million from NASA Headquarters on Johnson Space Center’s behalf; as a result Lockheed personnel for the NASA laboratory increased from 7 to over 20.

·     Authored the human factors section of Lockheed’s proposal to NASA, the contract totaled $400 million.  The successful bid represented approximately $40 million in human factors work over 5 years.

·     Co-editor of a book published by Morgan Kaufmann, Human-Computer Interface Design: Success Cases, Emerging Methods and Real-World Context, coeditors represented NASA, Lockheed, and the University of Colorado.

Software Management

·     Established, staffed and managed a new software engineering department whose budget exceeded $5 million annually; concurrently a remotely located pre-existing department was suspended.  All departmental responsibilities were fulfilled without downtime.

·     Implemented process improvements for the development of images (operating systems, applications, drivers, bios) used to load all desktop, portables, and servers sold by Gateway, resulting in greater consistency and accuracy.  

·     Initiated a program to install critical Microsoft updates on systems with Windows XP prior to purchase, resulting in Microsoft rating Gateway systems 97% secure, more than any other original equipment manufacturer in the world.

·     Managed the development, launch, and maintenance of the new, web-based Gateway Engineering Information Resource System (GEIRS); an internal product tracking system.  Reduced Gateway’s product development time and improved communications with qualified vendors allowing them access and input to GEIRS.

·     Launched in record time Microsoft’s Windows 2003, Red Hat Linux and SuSE Linux to meet the demands of Gateway’s growing server market, resulting in increased offerings.

·     Led cross functional efforts to launch both Microsoft’s Media Center and Tablet PC operating systems; Gateway was one of the first to market these new operating systems.

·     Worked closely with marketing to identify application requirements and led development activities for pre-installed software which promoted purchase of extended warranties and ink cartridges from Gateway.

Relevant Employment

Senior Manager Human Factors, DST Systems, Inc, Kansas City, MO

·     DST provides information processing, computer software services and business solutions to the financial services and healthcare industries.  

·     Consult with DST product teams on implementation of user-centered design techniques for the design of financial products.  

Vice President of Operations, Documents & Design, LLC, North Sioux City, SD

·     Documents and Design contract engineering services including product and usability testing, user interface design, programming, and documentation.

·     Interfaced with potential and existing clients to define the scope of work, generate proposals, and develop statements of work with cost estimates.

Senior Manager/Director, Gateway, Inc, North Sioux City, SD

·     Oversaw a staff of 30 professionals located domestically and internationally for the qualification and development of all software shipped on Gateway systems.

Human Factors Supervisor, Lockheed Engineering & Sciences, Houston, TX

·     Staffed and managed human factors, computer science, and engineering personnel for Johnson Space Center's Human Factors and Ergonomics Laboratory with a budget of approximately $1 million per year.

Education

Ph.D., Cognitive Psychology, University of Kansas

M.S., Psychology, Emporia State University

B.S., Psychology, Emporia State University