The Unofficial SysAid Wiki
Search this site
Navigation
Sitemap
Welcome
Important Advice
Latest News
SysAid General
Helpdesk
Reporting
Asset Management
End User Portal
Monitoring
Tutorials
Tasks & Projects
Change Management
ITIL Best Practice
CMDB
Manager Portal
Integration
Email Integration
CTI Integration
SSO/LDAP Integration
Knowledgebase
Translation
SMS Integration
SysAid CSS
Useful Links
Release History
Forum translations
Linux Tips
API
Admin Portal
Recent site activity
myfiles
attachment from Nathan Lock
attachment removed by Nathan Lock
Manager Portal
edited by Nathan Lock
Tasks & Projects
edited by Nathan Lock
Asset Management
edited by Nathan Lock
End User Portal
edited by Nathan Lock
View All
Tasks & Projects
Introduction
This area is for tips relating to Tasks & Projects
An introduction to this module can be found here: -
http://www.ilient.com/tasks-and-projects.htm
This particular module needs quite a few improvements still - see the feature requests below, but has also received some improvements with each release - see recent changes below. There are some exiting features coming in V6 to this module.
Common Questions
How to create either manual or automatic reoccurring events in th new version of SysAid -
http://www.ilient.com/Sysforums/posts/list/1260.page
Clever Tips & Tricks
Master ticket that opens multiple child tickets
-
http://www.ilient.com/Sysforums/posts/list/576.page#2386
Did you know that you can link a Service Request to a project or task? Here is how -
http://www.ilient.com/Sysforums/posts/list/1575.page
Create a filter for task on users -
http://www.ilient.com/Sysforums/posts/list/2335.page
Create a filter to tasks on Manager -
http://www.ilient.com/Sysforums/posts/list/1588.page#10199
Recent Updates to Tasks & Projects
There
have been lots of changes to Tasks & Projects I will highlight a few here:-
Duplicate Project with all tasks - Now available in v 5.6
Notifications introduced in 5.5
Re-occuring Tasks introduced in 5.5
New Dashboard Reports
New Analyser Reports
You can promte or demote tasks in the Gantt Chart
Coming Soon
A new Gantt chart is available in SysAid v6. The new chart displays the grouping of tasks per category.
Known Issues
Projects/tasks messages tab missing. FR #552 -
http://www.ilient.com/Sysforums/posts/list/289.page#708
It now notifies all people involved with a project except the Request User -
http://www.ilient.com/Sysforums/posts/list/616.page
Change task order in Gantt Chart does not list all available tasks if there is no start or end date SR#126008
The project is only defaulted for the first task entry, not subsequent task entries -
http://www.ilient.com/Sysforums/posts/list/913.page#4034
Feature Requests
Hyper link tasks in the Project Gantt Chart -
http://www.ilient.com/Sysforums/posts/preList/105/124.page
Project-Tasks Improved Reporting Options -
http://www.ilient.com/Sysforums/posts/preList/224/447.page
- Some have been added recently
Overall Projects Module Ghant Chart -
http://www.ilient.com/Sysforums/posts/preList/285/692.page
Project start and stop dates to be driven by the tasks start and stop times -
http://www.ilient.com/Sysforums/posts/preList/286/693.page
Convert SR to a project or task -
http://www.ilient.com/Sysforums/posts/preList/334/1040.page
Projects/tasks messages tab missing -
http://www.ilient.com/Sysforums/posts/preList/289/737.page
Add dependancies to tasks -
http://www.ilient.com/Sysforums/posts/preList/107/126.page
Outlook Synchronisation for tasks -
http://www.ilient.com/Sysforums/posts/list/417.page
Project Tasks messaging and notifications for "Sponsor User" -
http://www.ilient.com/Sysforums/posts/list/616.page#2557
Project updated by Task Dates & activities -
http://www.ilient.com/Sysforums/posts/list/286.page#693
Project Health statuses in the Project/Task module and more fields to hold budget amounts -
http://www.ilient.com/Sysforums/posts/list/1544.page
Escalation Rules for tasks -
http://www.ilient.com/Sysforums/posts/list/1611.page
Projects / tasks overview in end user portal
-
http://www.ilient.com/Sysforums/posts/list/1651.page
ability to add a sub project in tasks/project or add projected activity -
http://www.ilient.com/Sysforums/posts/list/978.page
_displayNameOrEmail_
- _time_ -
Remove
_text_