Introduction
The place for help on installing, database types, localization settings, general system management etc.
Tips
Common Questions
Implementing SysAid in IIS - http://www.ilient.com/Sysforums/posts/list/1862.pageHow to delete an empty SubCategory combined with an empty Third Level Category - http://www.ilient.com/Sysforums/posts/list/2042.page
Localization
EST timezone is 1 hour out - use EDT it supports day light savings time - http://www.ilient.com/Sysforums/posts/list/418.page
Date display issues - http://www.ilient.com/Sysforums/posts/list/588.page#2417
How to add extra currencies - http://www.ilient.com/Sysforums/posts/list/1110.page
Customizing the Look & FeelColors, Translation of Text, Removing Certain Icons...
Customising the text - see the translation page - http://sites.google.com/site/sysaidwiki/translation
An important note about customizing HTML files in SysAid - http://www.ilient.com/Sysforums/posts/list/540.page
Modifying the top menu bar - http://www.ilient.com/Sysforums/posts/list/863.page
Is there an easy way to disable modules I haven't purchased from being shown? - http://www.ilient.com/Sysforums/posts/list/735.page#3213
Customising the logo - http://www.ilient.com/Sysforums/posts/list/347.page#1130
Changing the ilient URL link at the bottom of the login page - http://www.ilient.com/Sysforums/posts/list/1259.page#5502
Customising the download page to remove certain things - http://www.ilient.com/Sysforums/posts/list/1810.page
Views
You can direct SysAid to show you only certain relevant fields from any of your lists by creating a special view. A View in SysAid is a list screen which displays only the field items and information you have previously selected. The view has a name and is easily selected from the View dropdown menu located at the top of the page (to the right of the icons). Views determine which values, and which of their columns (such as “title” or “priority”), appear in lists. Using different views means listing different values and showing different fields.
One view, for example, might show only the title and description of new service requests. Another view might show only the category and priority of closed service requests.
Select a particular view in the following interfaces:
Service Request List and the Activities page (Help Desk)
Asset List, Software Products, Catalog and Supplier List page (Asset Management)
Project List, Task Activities List (in the Tasks/Projects interface).
You can create your own views. Some views, such as EndUser, arrive as a default. The EndUser view, for example, controls the lists end users see when viewing their old service requests (End User Portal). You can create a new view for printing purposes and select only those fields necessary.
How to create a custom view for a specific admin - http://www.ilient.com/Sysforums/posts/list/1519.page#6945 |
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