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Version 6 is here!

SysAid Release 6.0 is loaded with new features and innovations to enrich your existing SysAid toolkit and enhance your SysAid user experience. Designed to improve integration, ease-of-use, and functionality in almost every corner of SysAid, it also includes two new ITIL modules; Change Management and Problem Management.

With over 50% of new features developed in response to your feature requests alone, it's what you've asked for... and more. If you're currently covered under our Support and Maintenance License Agreement, you will automatically be entitled for the free upgrade to SysAid 6.0 upon general release.

You'll find new and exciting changes across all SysAid modules, including:

·  NEW SNMP:

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Gain enhanced control over your IT environment with auto-discovery of network devices using SNMP

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Customized SNMP data extraction lets you choose the device data you need


SNMP

·  NEW LDAP:

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Schedule regular LDAP refreshes to keep SysAid fully up-to-date with the latest user information

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Improved integration means that users will automatically be disabled in SysAid when disabled in LDAP

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Now you can manage both manual and LDAP users together


A brief summary of other Release 6.0 features:

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Helpdesk: Quick Lists (SR Templates), expanded helpdesk information, SR print layout options, new purging permissions, enhanced search capabilities and more

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Knowledgebase: File attachments, advanced search options

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News: Increased visibility, targeted readership

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End User Portal: Increased CMDB & corporate website integration

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Projects & Tasks: Improved Gantt Chart displays, new purging permissions

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Monitoring: Simplified generic tracking

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Manager Dashboard: Improved data accessibility, dashboard views

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CMDB: CI Templates, end user portal integration, asset import fields map, option to detach owner


And there's more! Refer to our SysAid 6.0 Flash Presentation for more details and screenshots.

Last but not least, we've added two NEW ITIL Modules to our wide range of fully integrated SysAid ITIL best practice solutions available:

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SysAid Change Management: Use proven ITIL processes to improve the way you handle changes in your IT environment. Cover key ITIL stages including: Analyze > Approve > Implement > Release > Review and Close.

 

 

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SysAid Problem Management: Based on ITIL best practice methods to help you resolve SRs and incidents as they arise and resolve root problem causes to minimize business impact.



ITIL Change Management


See SysAid 6.0 Flash Presentation for more information.


Be the first to road test the new SysAid releases! Sign up for our SysAid Pathfinder Program today.
Starting SysAid version 6, SysAid is no longer with the firebird database. 
If you are still using SysAid with the firebird database, you can migrate your database automatically. 
The instructions on how to start this process can be found at: http://www.ilient.com/derby_migration.htm 

In some cases, the migration will fail. 
After some investigation, we found that usually when the process fail it will fail because SysAid will detect an existing derby database under \SysAidServer\root\WEB-INF\db. 

If the migration process has failed for you, please go to that location, and if you will have a "default" folder, please move it to another location or delete it (in case you are sure this is an empty database) then run the migration process again. 

If you are having any other issues with the migration process, please contact our support by sending an email to helpdesk@ilient.com 

Please note, If the migration process has failed, SysAid will be still accessible with the firebird database on version 5.6.11, in this case, contact our support and we will assist you with the migration process. 

Best regards. 
SysAid support team