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End User Portal

Introduction

 The End User Portal section is made up of 2 areas,  The Portal itself and the Knowledgebase
 

End User Portal Common Questions

How do I add extra fields to submit service request page - http://www.ilient.com/Sysforums/posts/list/251.page 
Ho do I enable the option for users to update their contact details - http://www.ilient.com/Sysforums/posts/list/1993.page

What are the differences between Paid & free versions - Customization capability is fully supported in full SysAid edition. You can customize only the "submit your service request" screen in the free edition. - http://www.ilient.com/Sysforums/posts/list/517.page 
How do I add a sign up page for registering new users - http://www.ilient.com/Sysforums/posts/list/670.page 

How do I customise the fields in the "view your old service requests" view - http://www.ilient.com/Sysforums/posts/list/483.page#1907 
How do I customize the filters in the "view your old service requests" view ? - http://www.ilient.com/Sysforums/posts/list/871.page 
How to remove the export option in the End user Portal - http://www.ilient.com/Sysforums/posts/list/1130.page#5043 
How to change the welcome text - http://www.ilient.com/Sysforums/posts/list/1497.page 
Can't find the icons for Search, Print, Export to Excel ? - Now available, Upgrade to v5.6 +
Can you configure SysAid so that end users view other users service requests - http://www.ilient.com/Sysforums/posts/list/1523.page 
Can you change the requesting user, so users can submit on behalf of other users ? - Possible, but you will have to contact ilient support for the code - http://www.ilient.com/Sysforums/posts/list/1199.page 
Set it so that only supervisors can close their own SR's - http://www.ilient.com/Sysforums/posts/list/2288.page

Customization examples

An example of removing the asset field from the end user portal - http://www.ilient.com/Sysforums/posts/list/1165.page 
Adding the location/department field - http://www.ilient.com/Sysforums/posts/list/490.page 
Adding custom text 1 - http://www.ilient.com/Sysforums/posts/list/490.page 
Custom Form from Service request category selection - http://www.ilient.com/Sysforums/posts/list/847.page 

Customizing Tips

Before you change anything follow the instructions here- http://www.ilient.com/customize.htm 
Customizing the End-User Portal for different companies - http://www.ilient.com/Sysforums/posts/list/652.page 
Excluding Helpdesk categories from End User portal - http://www.ilient.com/Sysforums/posts/list/0/1511.page#6878 
Removing the mail Icon on the top of the self-service form - http://www.ilient.com/Sysforums/posts/list/1048.page 


Unanswered/Incomplete Questions maybe you can help?

Custom Form from Service request category selection - It is possible but no details given in the thread - http://www.ilient.com/Sysforums/posts/list/846.page 
Add fields based on category selection - http://www.ilient.com/Sysforums/posts/list/802.page 
 

Known Issues

Odd layout issues in the end user portal such as http://www.ilient.com/Sysforums/posts/list/721.page - these were fixed in v5.6 +
Users cannot view their old service requests in end user portal "No registry found" (affects mysql database) - http://www.ilient.com/Sysforums/posts/list/1311.page 

 

Feature Requests


Subpages (1): Knowledgebase