Andrew Swerdlow 

email mr.computer.geek at gmail.com 

System Architect/Technical Lead 
December 2005 - Present: CorpEng, MCS 

• Oversee daily operations of Google’s global collaboration department
• Manage budgets of tens of million dollars annually
• Work directly with management determine requirements on next generation technology solutions
• Architect the worlds largest H.323 videoconferencing networks
• Create and lead Tier Two Support organization and APAC Team
• Lead product developer for a revolutionary MCU architectures supporting 20,000+ users
• Technical lead for integrating voice and video into Google applications
• Lead designer of ultra-secure communication systems 
• Facilitate technology components of mergers and acquisitions
• Manage relationships with vendors
• Work closely with customers to gather product requirements
• Develop overall strategy and portfolio management for the future direction for MCS team
• Working closely with R and D from Tandberg, Ploycom, Codian, Radvission on developing room/desktop VC systems, MCU’s, Gateway's, Gatekeeper's, Content recorders and Crestron systems over IP and ISDN networks
• Engineering lead for developing new products to monitor and gather metrics from IP and ISDN networks
• Working with (but not limited to) H.264, G.722, H.460, H.235, H.239, H.243, H.245, RAS, Q.931,RTP/RTCP, SNMP, DHCP
• Leading product development of innovative new products such as GVR which save Google 5 million a year in staffing costs
• Develop enterprise applications for voice video communications
• Work with the Radio and Television teams to develop new ad formats

Internationalization Program Manager (20-30% Time) 

June 2008 - Present:, i18n Team 

• Lead the International Product Quality Evaluation Program (IPQEP)
• Work directly with Google product managers on a daily basis (iGoogle, Google Docs, Google Desktop, i18n etc) to improve Google products around the world
• Lead Google international FindIts where Googlers from different countries work together to identify localization issues in Google’s key properties
• Work with the internationalization on the Googlers 40 Language projects

Instructional Media Technology Support Analyst II 
November 2004 – December 2005:  

• Supporting all aspects of video teleconferencing successful delivery (H.323, H.320, AG)
• Maintaining video teleconferencing configuration and Audio Visual hardware setup (Polycom, Tandberg, Crestron)
• Supporting Windows Server environments
• Developing Media Control systems products
• Creating extensive user system documentation
• Working with Faculty and Staff to implement e-learning programs
• Working in distributed teams
• Managing several IP networks (VLAN’s and ACL’s)
• Product design for integrated communication systems
• Lead product designer and engineer for advanced streaming video environments
• Developing large scale proposals (RFP's) and Tenders for government projects

Instructional Media Technology Support Analyst I 
September 2001– October 2004:, 

• Supporting all aspects of video teleconferencing successful delivery
• Maintaining video teleconferencing configuration and Audio Visual hardware setup
• Piloting shared work environments utilizing video conferencing units and other new technologies in team environments
• Assisting the designing and implementing of new Streaming Video environments for the entire University of Victoria
• Working with AV Requests for Proposals (RFP's) and Tenders
• Working with Faculty and Staff to implement new programs and events utilizing new technologies
• Working in teams of multi-university and multidisciplinary working groups
• Supervising and Hiring new staff members
• Creating documentation on new technology systems for staff, students and faculty

Microcomputer Assistant 
September 2002 - December 2003: 

• Maintaining hardware in four facilities for over 500 computers
• Providing ad-hoc support to faculty, staff and students using applications on Windows, 98/2000/ XP, Mac OS 9 and 10
• Providing expert assistance to the students, staff and faculty members for all software and computer systems
• Assisting in optimizing the use of specialized computing equipment

Computational Theory Investigator 
April 2003- September 2003 

• Developing new algorithms
• Researching theoretical computer science
• Problem solving using computational approaches
• Working with all-pairs shortest path algorithms
• Applying data mining and combinatorial approaches to various projects

Census Researcher 
July 2000-August 2002 

• Data Entry projects for the British Columbia Ministry of Training and Technologies, Alberta Human Resources, Alberta Learning and the British Columbia Ministry of Health
• Conducting numerous interviews on a variety of projects such as program evaluations, public opinion surveys, focus groups, industrial and economic analysis and needs assessments satisfaction
• Coding data and cleaning reports

Technical Assistant and Customer Service Representative 
July1999-June 2000 

• Second level technical support for telecommunications services
• Conducted audits of call data and reported statistics to management
• Liaison to international carriers to rectify service faults
• Monitored faults on Cisco switches
• Worked with least cost routing tables
• Working in a team environment to establish a new multi-national telecommunications organization