Sureyya is a UX Research Lead & Strategist at NVIDIA. She's conducting strategic AI/ML-focused user research on cutting-edge NVIDIA offerings in the AI/ML/DL domains. The Generative AI applications built on these products (such as LLMs) have allowed companies to modernize/empower their workforce. The goal is to eliminate human errors and automate inefficient processes to increase productivity.
Previously, Sureyya was a Lead Product Design Researcher at Tenable working in the cybersecurity domain. She led Tenable's user research efforts and produced research artifacts in Vulnerability Management, Cloud, Container, and Web App Security as well as Security Analytics. Her research centered around Chief Information Security Officers, Directors of Information Security, security analysts, and IT security technicians (e.g. DevOps and SREs).
Prior to that, Sureyya was a Principal Usability Engineer at Oracle conducting user research for Sales and Service Cloud applications. She was a member of a UX design team partnering with users on field research, participatory design sessions, focus groups, usability and accessibility testing. She collaborated with product management and development to document her results as actionable insights. She was responsible for end-to-end user research execution; from planning, recruitment, study, to final reports of results while also working with stakeholders throughout the iterative design cycle. Afterwards, she transitioned to ServiceNow as a Staff UX Researcher to expand upon her work for the Enterprise Cloud IT in emerging markets and more specifically, on mobile experiences of field Customer Service Management agents, high-priority industry verticals for the company, and Agent Workspace.
In the past, she served as a Member of Research Staff at Palo Alto Research Center with interests in interactive visual analytics, human-computer interaction, and user experience. She worked on a variety of visual analytics projects in the domains of healthcare, transportation, and social services. Her responsibilities included creating data visualization, applying dashboard, graph, and table principles to user interfaces, conducting usability and eye-tracker studies, and collaborating with designers and development teams to guide the design and development of products. She was the recipient of PARC Exceptional Performance Award for Customer Impact & Product Launch Support in 2014 and 2015, respectively.
During her graduate studies, Sureyya completed two summer internships at IBM Almaden Research Center in San Jose, CA. In 2010, she designed and implemented a user interface based ontology-matching mechanism to guide business consultants in creating metrics and heatmaps. In 2012, she built and tested a visual medical terminology assistant that integrates text-based physician documents and clinical ontology semantics.
Sureyya received her Ph.D. and M.S. in 2013 and 2009 respectively from the Department of Computer Science at the University of Maryland, College Park where she was a member of the Human-Computer Interaction Lab. Under the supervision of Prof. Ben Shneiderman and Dr. Catherine Plaisant, her doctoral studies focused on visual methods (interactive displays and an information visualization system) that support situation awareness and workflow management in the clinical domain. She has seven granted patents from the USPTO and refereed publications in the proceedings of CHI (Computer-Human Interaction), CIKM (Conference on Information and Knowledge Management), and AMIA (American Medical Informatics Association).
M.J Stefik, M Singhal, K Albanese, F Ali, E.A Bier, D.G Bobrow, E Cardenas-Sanchez, M.T Darst, G Gavai, R.T Krivacic, and S Tarkan. System and Method for Motivating Parking Enforcement Officer Performance with the Aid of a Digital Computer, issued Oct 26, 2021. Patent App US 11,157,860.
M Singhal, M.J Stefik, S Tarkan, E.A Bier, and R.T Krivacic. System and Method for Visualizing Parking Enforcement Officer Movement in Real-time with the Aid of a Digital Computer, issued Oct 19, 2021. Patent No US 11,151,494.
M.J Stefik, M Singhal, K Albanese, F Ali, E.A Bier, D.G Bobrow, E Cardenas-Sanchez, M.T Darst, H Eldardiry, G Gavai, L Jia, R.T Krivacic, and S Tarkan. System and Method for Facilitating Parking Enforcement Officer Performance in Real-time with the Aid of a Digital Computer, issued Sep 21, 2021. Patent No US 11,126,942.
M.J Stefik, M Singhal, K Albanese, F Ali, E.A Bier, D.G Bobrow, E Cardenas-Sanchez, M.T Darst, H Eldardiry, G Gavai, L Jia, R.T Krivacic, P Liu, and S Tarkan. System and Method for Monitoring Parking Enforcement Officer Performance in Real-time with the Aid of a Digital Computer, issued Sep 14, 2021. Patent No US 11,120,375.
M.J Stefik, M Singhal, K Albanese, F Ali, E.A Bier, D.G Bobrow, E Cardenas-Sanchez, M.T Darst, H Eldardiry, G Gavai, R.T Krivacic, P Liu, and S Tarkan. System and Method for Facilitating Parking Enforcement Officer Dispatching in Real-time with the Aid of a Digital Computer, issued Jul 13, 2021. Patent No US 11,062,241.
M.J Stefik, M Singhal, K Albanese, F Ali, E.A Bier, D.G Bobrow, E Cardenas-Sanchez, M.T Darst, H Eldardiry, G Gavai, R.T Krivacic, and S Tarkan. System and Method for Coordinating Parking Enforcement Officer Patrol in Real-time with the Aid of a Digital Computer, issued Oct 27, 2020. Patent No US 10,817,814.
M.J Stefik, C Eldershaw, L Jia, P Liu, M Taniguchi, S Tarkan, F.E Torres, E Wu, and P Jarvis. System and Method for Tagging and Integrating Event Data into Operational Data with the Aid of a Digital Computer, issued May 26, 2020. Patent No US 10,664,480.
M.J Stefik, D.G Bobrow, H Eldardiry, R.T Krivacic, P Liu, S Tarkan, and E Wu. Computer-Implemented System and Method for Analyzing Organizational Performance from Episodic Data, issued Jul 17, 2018. Patent No US 10,025,829 B2.
M.J Stefik, D.G Bobrow, H Eldardiry, R.T Krivacic, P Liu, S Tarkan, and E Wu. Computer-Implemented System And Method for Performing Event Trend Analysis, filed Jul 16, 2018. Patent App 16/036,797. Pub US 2018/0322173 A1.
M.J Stefik, D.G Bobrow, H Eldardiry, R.T Krivacic, P Liu, S Tarkan, and E Wu. Computer-Implemented System and Method for Generating Recurring Events, filed Jul 16, 2018. Patent App 16/036,762. Pub US 2018/0322172 A1.
M.J Stefik, C Eldershaw, P Jarvis, L Jia, P Liu, M Taniguchi, S Tarkan, F.E Torres, and E Wu. Computer-Implemented System and Method for Integrating Human Observations into Analytics Data, issued Jul 3, 2018. Patent No US 10,013,459 B2.
S Tarkan, Y.L Cheong, B Krivacic, M.J Stefik, and E Wu. Officer Timeline: Designing a Timeline Visualization for Parking Enforcement, January 2016.
S Tarkan, L Franklin, C Plaisant, and B Shneiderman. Guidelines for Ensuring Timely Management of Medical Orders. Better EHR: Usability, workflow and cognitive support in electronic health records. Eds. J Zhang and M Walji. National Center for Cognitive Informatics and Decision Making in Healthcare. ISBN: 978-0-692-26296-2. First Edition. November 2014.
S Tarkan. Interactive Visual Displays for Results Management in Complex Medical Workflows. UMD Computer Science Theses and Dissertations 2013.
S Tarkan, C Plaisant, B Shneiderman, and A.Z Hettinger. Reducing Missed Laboratory Results: Defining Temporal Responsibility, Generating User Interfaces for Test Process Tracking, and Retrospective Analyses to Identify Problems. Proceedings of the American Medical Informatics Association Symposium 2011.
S Tarkan, V Sazawal, A Druin, E Golub, E.M Bonsignore, G Walsh, and Z Atrash. Toque: Designing a Cooking-based Programming Language for and with Children. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems 2010.
S Tarkan and V Sazawal. Chief Chefs of Z to Alloy: Using a Kitchen Example to Teach Alloy with Z. Proceedings of the 2nd International Conference on Teaching Formal Methods 2009.
A Don, E Zheleva, M Gregory, S Tarkan, L Auvil, T Clement, B Shneiderman, and C Plaisant. Discovering Interesting Usage Patterns in Text Collections: Integrating Text Mining with Visualization. Proceedings of the 16th ACM Conference on Information and Knowledge Management 2007.
S Tarkan. Children's Design Ideas for a Novice Programming Tool (poster). The 40th ACM Technical Symposium on Computer Science Education 2009.
K Pantazos, S Tarkan, C Plaisant, and B Shneiderman. Exposing Delays in Multi-Step Processes by Retrospective Analysis. HCIL Technical Report 2012.
S Tarkan, L Franklin, C Plaisant, and B Shneiderman. Design Guidelines for Ensuring Timely Management of Medical Orders. HCIL Technical Report 2012.
K Pantazos, S Tarkan, C Plaisant, and B Shneiderman. Promoting Timely Completion of Multi-Step Processes - A Visual Approach to Retrospective Analysis. HCIL Technical Report 2012.
S Tarkan, C Plaisant, B Sheniderman, and A.Z Hettinger. Ensuring Timely Clinical Lab Test Result Management: A Generative XML Process Model to Support Medical Care. HCIL Technical Report 2011.
S Tarkan. The Formal Specification of a Kitchen Environment. Master's Scholarly Paper. University of Maryland, Department of Computer Science, May 2009.
S Tarkan, V Sazawal, A Druin, E Foss, E Golub, L Hatley, T Khatri, S Massey, G Walsh, and G Torres. Designing a Novice Programming Environment with Children. HCIL Technical Report 2009.
M Gregory, A Don, E Zheleva, S Tarkan, C Plaisant, and B Shneiderman. Shape Search in Temporal Data to Facilitate Knowledge Discovery: A User Interface to find Spikes, Sinks and Slopes. HCIL Technical Report 2007.