Product Overview SupportSpace provides instant access to a wide pool of certified technical experts offering services to troubleshoot all kinds of problems. Short on time? Click here to read a detailed review on Support Space.
Registering to SupportSpace as a customer is free. Once you have created an account, you can immediately start choosing an expert and communicate with her / him for advice about your technical problems. If you choose to communicate with the expert through chat, a window will open where you can type your message. And if you are not contented with just chatting with the expert, you can also have the option of requesting him / her to call you without any rates charged to your phone bill. All you have to do is click on the “Request Expert to Call” button and provide him / her with the number where you can be reached. Response time is usually within 45 seconds after you make your request. Once the expert has assessed your problems, he / she will send you a Job Offer that contains the details of the work that needs to be done on your computer and the cost of the repair. If you agree to the offer, the billing details will be sent to you for completion and the expert can start solving your PC’s problems.
SupportSpace was founded by Yair Grindlinger and Doron Elgressy. Both had several years of experience in Information Technology and business management before getting together to establish the company. Grindlinger and Elgressy are now CEO and CTO of SupportSpace respectively.
SupportSpace offers two pricing options: the Express Session and the Premium Session. The Express Session covers general troubleshooting problems that can be fixed in 20 minutes or less while the Premium Session deals with more complicated problems that may take more time to resolve. Technical Experts have varying prices for their Express Session, the fees usually starts from $25.00 to $45.00, it is based on their years of experience, expertise and average user rating. Premium Sessions cost more since the problems to be dealt with are more difficult. However, SupportSpace has a market pricing philosophy, meaning it allows you and the expert you chose to agree on a right price for the services offered.
Every session with an expert on SupportSpace is protected with a money-back guarantee. If you are not happy with the results of the session, you can send a refund request form to their website within five days of the session and they will send your money back within 14 business days, no questions asked.
All experts at SupportSpace are authentic technical professionals who have undergone a thorough process to get their certification which makes sure that they only deliver high quality service to everyone seeking assistance. This process was intended to verify their knowledge, professionalism, and customer serviceability. It also involves a verification of their professional training, a phone interview to check their communication skills, and training on how to use SupportSpace tools.
Since you will be working with experts that may be a hundred miles away from you, you may have to open your computer for file sharing with the expert’s computer. You may need to have certain tools installed in your computer for the expert to look into the system and transfer files needed for troubleshooting. However, all SupportSpace experts will only continue with the installation only if you give them the permission.
Yes. SupportSpace is the newest and, so far, quickest way for users to deal with their troubleshooting problems. This is faster and more effective than the support offered by traditional call centers and other customer service support systems. SupportSpace offers you instant access to experts who can deal with your PC troubles at any time of the day. Next time your PC experiences problems, give SupportSpace a try. After all, there’s no harm trying since you can always have your money back. To read our detailed Support Space Review, I highly recommend visiting this website. |