Brian K Hill

485 Fortuna Avenue,
San Leandro, CA 94577,
Phone: (510)-415 2098

Email: SuccessAdvising@gmail.com

Objective:

To utilize professional skills and educational experience to obtain an Academic Advisor position that offers several growth opportunities.

Professional Skills:

Proficient in contact management strategies and database contact management applications

Superb customer service people skills

Personable and encouraging with a calm demeanor

Computer Skills

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Moodle Online Learning Management System

Blackboard Learning Management System

 

Education:

Merritt College Oakland, CA (Online Teaching Certificate Pending) 2010

California State University, East Bay Hayward CA, MS: Education – 2000

California State University, East Bay Hayward CA, BS:  Recreation– 1985

Experience:

Merritt College, Oakland, California, 2006 - 2009

Academic Advisor

Responsible for student case load management - Progression, retention, Completion and Reentry.

Developed positive working relationships and rapport with student case load.

Communicate with students via email or phone regularly to ensure student retention.

Responsible for data integrity management: course registration, demographic, communication history, etc.

Recognize student issues, evaluate student requests and determine suitable means for resolution.

Define and interpret policies and procedures of Kaplan University for students.

Understand and update database consistently.

Develop relationships with the Student Service Team members.

Managed all the records of students.

Management of integrity and security of all student records.

 

Adjunct Faculty Lecturer, Hospitality, Recreation and Tourism Dept

CSUEB, Hayward California, 2006 - 2009

Responsible for teaching of a group of 200-250 students Wellness and Leisure topics.

Advocate and mediate for student concerns, grade papers, check on their degree plans, and coursework issues.

Examine the academic process of student through the online environment.

Execute maintenance actions and help with creating an Online learning team connection.

Guide students in making optimistic education choices. As Service learning Volunteers.

Laney College, Oakland, California, 2005 - 2006

EOPS Academic Advisor

·      Provided counseling to students’ during registration.

·      Articulation, counseling, orientation, recruitment and outreach.

·      Developed student educational plans, conduct group orientation.

·      Interpret assessment tests for placement recommendations.

·      Utilize computer technology as a tool in delivering counseling services.

·      Outreach liaison to local high schools and community agencies.

·      Served on college committees as assigned.           

Graduate Intern, EOP

CSUEB, Hayward California, 1996 - 1998

Responsible for Administrative support to EOP Counselors.  Answered phones, assisted & provide students with support Performed clerical duties as assigned.

Laney College, Oakland, California, Jan 1998 - June 1998

CAL Works Dept,

Responsible for Administrative support CAL Works - Counselors.

Build Access database of students and performed clerical duties as assigned

References: Available upon request.